目前位置: > >

台灣艾司摩爾股份有限公司(ASML)

分享:
企業影音

最近瀏覽公司紀錄

公司介紹

公司名稱:
台灣艾司摩爾股份有限公司(ASML) 商業登記
聯絡地址:
新竹市東區公道五路二段101號16樓(新竹科學園區)
行業
半導體製造
行業說明:
半導體設備業
資本
18億8000萬元
員工人數:
700 人
公司電話:
暫不提供電話
公司傳真:
暫不提供傳真
網站位址:
http://www.asml.com

公司簡介

台灣艾司摩爾 (ASML) 總公司位於荷蘭,在全球 15 個國家共設有 60 個辦事處,是全球晶片微影設備的市場領導者,全世界有許多高科技製造商都採用我們的設備生產 IC 晶片。許多熱門電子產品如iPhone、電視和導航裝置等,裡面都有採用 ASML 設備製造的晶片。自1984年以來,我們的技術不斷突破創新,讓電子產品的功能越來越強大、尺寸越來越小,消費者也能買到價格更便宜,效能更高的產品。我們每年提撥給研發部門的預算如以單位員工計算,在所有歐洲公司中排名第二高,也因此我們匯集了物理、電子、機電、軟體與精密技術領域最具有創造力的人才。ASML 的國際團隊工作模式,以及同儕與經營主管之間率直而開放的討,讓我們能為這個產業做出貢獻以加速智慧型電子產品的普及,改善人們的健康、環境、商務、娛樂和交通運輸方式。

我們的精英工程師團隊不斷在科技上尋求創新突破,挑戰科技極限。如果你擅長解決複雜的科技難題,挑戰物理法則,也具備清晰的思維能夠克服危機,歡迎你加入 ASML 的行列。ASML 提供的是一條長遠的職涯規劃,讓公司同仁都能在一個重視永續學習,鼓舞的企業文化,和優渥的福利環境中工作成長。

ASML 的發展歷程
· ASML成立於1984年,以代號ASML在阿姆斯特丹Euronext和美國紐約NASDAQ證券交易所掛牌公開交易。
· ASML在全球15個國家擁有超過60個辦事處,7,000名以上的員工,光是亞洲地區的員工就超過1,400人。
· 全球所有排名前十大的半導體產業資本支出大廠都是ASML的客戶,我們在全球微影系統設備的市佔率是三分之二,而微影系統設備正是IC晶片製造的基礎。
· ASML的研發計畫紮實而穩定,每年我們提撥的研發預算超過5億歐元,比競爭廠商多出好幾倍。我們相信充裕的研發經費是促進晶片產業持續進步與創新的重要推手。
· ASML設計、製造與整合晶片微影系統,擁有自屬的服務組織讓所有系統維持奈米級的精度;26年來,ASML一直採用獨特的價值委外商業模式,在我們的夥伴網路中有超過600家的供應商迅速為我們提供技術支援和靈活應變市場需求的能力,協助我們成功掌握全球競爭優勢。

ASML在臺灣各地設立了四個服務機構: 新竹/林口/台中/台南
Hsinchu: 新竹市公道五路二段101號16樓
Linkou: 桃園縣龜山鄉華亞科技園區科技六路59號
Taichung: 台中市西屯區中港路三段123號19F-1
Tainan: 台南縣新市鄉南部科學工業園區大業一路8號5樓

ASML企業網站: http://www.asml.com

產品簡介

The company designs, develops, manufactures and services advanced lithography systems, known as wafer steppers and step-and-scan systems. The company supplies its products to worldwide integrated circuit (IC) manufacturers that use them to produce semiconductors. Leveraging a high-technology network that includes Philips Research Laboratories, Philips Center for Fabrication Technology, Carl Zeiss, IMEC and Agilent enables ASML to offer its customers the most advanced imaging technology and fully developed products on the market. ASML creates customer value of ownership by synergies of integrated product solutions.

福利制度

■ 保障年薪14個月
■ 年度績效獎金
■ 完善全球教育訓練計劃(含ASML原廠技術及溝通管理職能訓練)
■ 健保
■ 勞保與團保公司100%由給付
■ 供應免費午餐
■ 免費定期年度健康檢查
■ 福委會旅遊補助、生育補助、結婚津貼、喪葬津貼、端午、中秋禮金
■ 退休金提撥
■ 提供健身房與閱覽室等設備(ACE)
■ 資深員工年資獎
■ 久任獎金
■ 生日禮品、父親節或母親節禮品
■ 荷蘭母公司選擇權
■ 員工協助方案-專業的員工生活及工作諮詢
■ 優於勞基法之休假制度及彈性假期
■ 多元化之福委會社團活動,羽球社,籃球社,登山社,單車社..等
■ 林口辦公室提供交通車(由員工部分負擔)往返台北/新竹地區

在ASML我們有:
■ 開放的企業文化
■ 不拘形式的工作環境
■ 簡單的企業組織結構
■ 新穎的硬體設施
■ 我們著重人才成長與發展
■ 我們能拓展國際視野,與來自不同國家背景的同仁共事

公司職缺列表

  • 工作條件篩選:
  • 收合 │ 展開,每頁
  • 電子工程師
  • 碩士
  • 7年以上
  • 桃園市龜山區
  • 2/1
  • Within the project the SCE is the primary responsible to ensure parts quality from our suppliers. Using your in-depth technical knowledge, analytic thinking, political antenna and excellent people skills, you work closely with suppliers to build up an intimate knowledge of their IP and technological capabilities. The main responsibilities are: • Early supplier involvement in the D&E project to secure that technology expertise of ASML and supplier are merged in the best way. • Ensure that not only parts quality, however, also manufacturability and serviceability aspects are covered in the design phase. • Document the D&E project collaboration, including supplier & ASML responsibilities and roles via a Statement of Work (SoW). • New product introduction (NPI) and supplier selection. • Deliverables that secure parts quality from suppliers in the ASML product generation process, such as: - Acceptance of the design and/or specification o Complete & detailed parts qualification process - Acceptance of qualified parts - Process flow and Process failure mode effect analysis - First article inspection • Define and maintain supplier interface processes, such as: - Issue resolution - Qualification deviation - Configuration management - ASML factory disturbances • Contribute to supplier development to improve operational excellence by driving execution of existing agreements, improvement actions, and participation in supplier audits. The SCE is part of the D&E project team and, therefore, interfaces with project leaders, design engineers, architects, manufacturing & customer support engineers, logistics, procurement, etc. The core competencies are: • Production process qualification for R4V of mains products (PFMEA) • Manufacturing conform standards (UL508A). • Process to maintain and improve products-SPC • Ability to added value testing strategy (zero NFF) • Supply chain management / highest reliability • Technology leadership for the specific (mains)product • Technology competence/Technical Dev.Comp.(incl. EOL) • Able to review designs according to standardizations (UL, IEC and SEMI) with electric rack and cabinet knowledge and qualification experience.

  • 國內業務人員
  • 專科
  • 不拘
  • 新竹市東區
  • 2/1
  • KEY ACCOUNTABILITIES: 1.進出口貨物處理 2.報價 (與國外聯繫) 3.資料文件歸檔與整理 4.部門行政庶務支援 Requirement: 1.熟Office/Excel 文書處理軟體 2.具有進出口相關業務經驗 (具有空運及園區保稅貨物處理經驗為佳) 3.具中等以上英文讀寫能力,能與外國客戶直接對談 4.具抗壓性, 負責任感,有耐心、細心處理並積極主動追蹤文件

  • 護士/護理師
  • 大學
  • 不拘
  • 新竹市東區
  • 2/4
  • 1. Health management a. Arrange annual health check for TW employees b. Review,analyze employee health exam report and identify highrisk group c. Provide one-onone education to employee and continuous provide health management d. Prevent occupational health disease (following regulatory requirement, eg,ASML biannually workplace monitoring, special health exam for special operation and health management) e. Cooperate with company doctors (4 company doctors at each site, each visit 2 hours a month) f. Review new hires’ pre-employment health exam report g. Closely co-work with ASML safety specialist to understand job hazards and prevent occupational disease from happening h. Cooperate FM to audit lunch supplier’s central kitchen hygiene condition 2.Health promotion a. Arrange one health promotion program in H1, one health promotion activity in H2, examples: 10-week weight management program, 10-week group smoking cessation program b. Arrange one day activity , examples: physical fitness measurement,blood donation, healthfield guest speech, oral cancer screening c. Issue monthly health newsletter to ASML TW employees 3. Emergency Response a. Arrange regular first aid training for identified company first aider (one element of Emergency Response) b.Propose emergency response actions, previous examples are: MERS response, Dengue fever prevention c. Provide immediate medical help or health consultation to TW employees or employees from other country

  • 網路管理工程師
  • 碩士
  • 不拘
  • 桃園市龜山區
  • 2/1
  • • Be the lead on IT Security issues across the Asia region, assessing and mitigating risks thereby ensuring that ASML fulfils its Corporate and Social responsibility to provide a safe and secure environment. • Execute the ASML IT Security strategy in the region to meet business needs and corporate requirements providing professional advice to the Country and Regional Executive Team (RET) on IT Security risk management. • Ensure that ASML IT Security policies, procedures and guidelines are applied consistently and in accordance with in-country legislation, mitigating liabilities in close collaboration with local Legal personnel. • Be the Single Point of Contact and representative in ASML IT Security for national government related queries and mandates in coordination with the country and region‘s Chief Counsel. • To ensure 24/7/365 response on any major IT Security incidents / crises for ASML in Asia. • To create a world class IT Security culture throughout the region with innovative awareness interventions. • To ensure the region has best in class IT security across all its key internal/ external systems and networks, by leveraging central IT Security resources and methods. • To ensure the effectiveness of logical access procedures and systems is monitored and to propose/implement improvements within the region. • To maintain a security management framework to protect IT assets and information within the region. • To build excellent working relationships with ASML people and partners championing security risk management across the country/region. • Perform risk assessments when required and provide ASML IT Security risk related input to the ASML local Risk Register. • To ensure IT Security investigations are coordinated and remedial action plans put in place following security breaches and failures, identified through audits/crime reports and other sources within the country/region. • To provide compliance monitoring and report on the country/regional security policy compliance levels. Where compliance needs improvement, implement programmes to improve compliance levels and ensure risks are properly mitigated. Some travel will be required to other ASML offices abroad (+/- 25%)

  • 光學工程師
  • 大學
  • 不拘
  • 新竹市東區
  • 2/1
  • o Node project support, including  Yieldstar pilot run recipe creation, optimization, troubleshooting and define OCAP  Execute pass-down plans or tasks from ASML daytime engineers and project leader  Assist customer to troubleshoot issues and provide 1st-order solutions if available  Summarize preliminary data as a report for review  Advance project support and investigation when needed o Working hours: 此工作需輪值早班和大夜班,每三個月中  兩個月輪大夜班:上班時間為9:00pm – 9:00am,作二休二  一個月輪早班 :上班時間為 8:30am – 5:30pm An example is shown below. A night shift schedule will be made according to project needs.

  • 機械操作人員
  • 大學
  • 1年以上
  • 新竹市東區
  • 2/1
  • • 此工作70%時間需配合到台灣、韓國、新加坡、大陸、日本或歐美國家出差. • To install major upgrade hardware and provide technical support for complex field upgrades to ensure zero error repeat and successful upgrades. • To provide feedback to improve upgrades cycle time and performance, embed zero error repeat concept during upgrade preparations and executions, perform post upgrade recovery and analysis. • Prepare and coordinate actions on ASML machines together with local engineers. Main focus on Major Field Upgrades. You are expected to have a generalist knowledge of machines, which means that you have a broad view over the different machine competencies. • Implement and supports on-site upgrade with approved game-plan and achieve successful results. • Troubleshoot problems and lead escalations related to upgrade hardware installation. • Perform metrology recovery until performance criteria is met. • Coordinate local, onsite competencies and project group on structural issues during upgrade hardware execution and recovery. • Maintain personal upgrade skill matrix and general CSE knowledge so that each problem can be handled from locally available in-depth product knowledge. • This position will require international travel (up to 80%) to the field offices worldwide for upgrades implementation and support, and self-development training in the factory or other site. • Perform knowledge transfers and on-the-job-training (OJT) to keep up to date with the latest developments.

  • 機構工程師
  • 大學
  • 7年以上
  • 桃園市龜山區
  • 2/1
  • •Is able to translate (internal) customer requests into clear specifications in the mechanical domain •Is able to translate specifications into mechanical designs by: •Setup and maintaining mechanical design models •Setup and maintaining mechanical budgets •Proving the design meets specification by verifying by design with calculations / models / budgets and by testing •Is able to coach junior / medior mechanical designer to train them the craftsmanship of mechanical engineering •Is able to communicate with engineers & architects from other disciplines (electrical, mechatronical, physics, optics) •Is responsible for the technical product documentation using 3D modeling, BOM structures, archive in order to unambiguously explain the design to suppliers. •Contribute to the YieldStar master plan by making a realistic work break down. •Support YieldStar manufacturing and customer support organization with high end troubleshooting •Optimizing quality of the precision mechanic aspects of the YieldStar modules. •Is able to communicate with the experts in the Netherlands and sets up a routine for knowledge transfer and reviews.

  • 微機電工程師
  • 大學
  • 不拘
  • 桃園市龜山區
  • 2/1
  • • Manufacture ASML PAS 5500 Steppers, and Scanners. This includes following the documented processes and meeting strict quality control requirements. For Technician-Test: • Qualification of used machines to meet factory’s full ATP (Acceptance Test Protocol). • Qualification of used machines to meet pre-determined ATP (refurb-lite) For Technician-FASY • Completion of final assembly and module integration of used machines for the ASML PAS 5500 systems • Escalate issues as required and obtain support from other ASML organizations to resolve problems in a timely manner. • Support the maintenance of operational documentation to meet ASML, ISO, and EH&S requirements • Support the continuous improvement and optimization of the Refurbishment operation, including the interfaces with other internal and external organizations.

  • 演算法開發工程師
  • 碩士
  • 3年以上
  • 桃園市龜山區
  • 2/1
  • ASML Wafer-Fab Application covers the area of physics and mathematics competency to achieve the required overlay/focus/image performance on customer product modules. Main activities in this position are data analysis of customer production data sets and ASML test experiments. Search for statistical correlations among scanner-process settings and the development of dedicated analysis tooling are keys in this work. The results will be implemented in scanner improvement packages on methods or solutions like new ASML application products, choices in alignment and process control strategies, alignment and overlay mark choice and design, mask and wafer routing, and process optimization. Being an ASML wafer-fab application design engineer, you will design and implement solutions that improve the overlay accuracy between layers on actual product wafers of our customers. Your scope exceeds the on-product performance of ASML‘s lithographic equipment, and includes effects on overlay caused by other processing equipment, masks, metrology, and the choices that are made by the customer on how to do process setup and control. The job consists of following activities: • Design and prototype models and algorithms to analysis customer on-product data. • Create a proposal and implement it for improving the on-product performance at the customer • Transfer knowledge to ASML’s customer support engineers. Provide (technical) leadership in joint development projects with customers. • Translate customer requirements into solutions and feedback to D&E HQs. Fulfill bridging function between D&E HQs and customers.

  • 半導體工程師
  • 碩士
  • 不拘
  • 桃園市龜山區
  • 2/1
  • As a Supply Chain Engineer in ASML, you are the vital link for optimum engineering collaboration between ASML’s development teams and its supplier base. Using your in-depth technical knowledge, analytic thinking and excellent people skills, you’ll work closely with suppliers to build up an intimate knowledge of their IP and technological capabilities. By feeding that knowledge back into our development programs, you’ll enable ASML to make the right sourcing decisions. In brief: • Early collaboration with suppliers in Development & Engineering projects to secure technology expertise of ASML and supplier are merged in the best way. • New product introduction (NPI) and supplier selection. • Execution of NPI deliverables like: manufacturing flows, failure mode effect analysis, test tools and product qualification, first article inspection & evaluation reports, supplier output control. • Implementing supplier improvement actions in response to quality complaints and nonconforming products/ processes As a Supply Chain Engineer you report to the Group Leader Supplier Quality and Logistics Asia and interface with suppliers, development project leaders and customer support/manufacturing engineers/Logistics and procurement account managers.

  • 半導體工程師
  • 碩士
  • 5年以上
  • 新竹市東區
  • 2/1
  • • People development / knowledge management : including regular knowledge transfer to boost FAE SMT scores, bi-weekly meeting with ABS, tooling control, ARROW tooling improvement, BKM composition. • Product support o Node project support : including OVL budget breakdown, alignment optimization, OVL project/option rollout (beta, monitoring, implementation, troubleshoot, BKM, improvement plan). Technical customer interface when necessary o NPI2HVM : support platform intro and ensure smooth transfer from NPI2HVM (EA, knowledge transfer, BKM, WIP assessment, technical customer interfacing) o Business support : support requests from BDM and CSR. • Process improvement : WOW, escalations, knowledge management, co-working between departments and across countries. • OVL account critical or structure issue support. In depth OVL analysis and efficient escalations.

  • 軟體工程師
  • 大學
  • 不拘
  • 新竹市東區
  • 2/1
  • -Develop software applications for the semiconductor equipment field, specifically for metrology. -Translate requirements into SW solutions and continuously improve the code to meet customer’s needs and expectations. -Design, implement, test and maintain software system, mainly written in C#, C++ or Java. -Participate in integration tests on the system; analyze system issues that have been found during the integration tests. -Thoroughly document SW design, testing results and publish them internally. -Remotely align with HQ software development team on SW interfaces, version control, patch releases, debugging, etc. in a self-propelling manner.

  • 電子工程師
  • 碩士
  • 8年以上
  • 桃園市龜山區
  • 2/1
  • Within the project, the SCE is the primary responsible person to ensure parts quality from our suppliers. Using your in-depth technical knowledge, analytic thinking, political antenna and excellent people skills, you work closely with suppliers to build up an intimate knowledge of their IP and technological capabilities. The main responsibilities are: • Early supplier involvement in the D&E project to secure that technology expertise of ASML and supplier are merged in the best way. • Ensure that not only parts quality, however, also manufacturability and serviceability aspects are covered in the design phase. • Document the D&E project collaboration, including supplier & ASML responsibilities and roles via a Statement of Work (SoW). • New product introduction (NPI) and supplier selection. • Deliverables that secure parts quality from suppliers in the ASML product generation process, such as: - Acceptance of the design and/or specification on Complete & detailed parts qualification process - Acceptance of qualified parts - Process flow and Process failure mode effect analysis - First article inspection • Define and maintain supplier interface processes, such as: - Issue resolution - Qualification deviation - Configuration management - ASML factory disturbances • Contribute to supplier development to improve operational excellence by driving execution of existing agreements, improvement actions, and participation in supplier audits. The SCE is part of the D&E project team and, therefore, interfaces with project leaders, design engineers, architects, manufacturing & customer support engineers, logistics, procurement … etc.

  • 半導體工程師
  • 大學
  • 不拘
  • 桃園市龜山區
  • 2/1
  • Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site. - Be able to perform night shift, overtime work 此工作需輪值早班、中班或晚班,一個月中約一星期之輪值排班時間 1. Problem analysis and approach Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary 2. Problem handovers and routing Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up 3. Repairs Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs 4. Procedures Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results 5. Training / advice Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed 6. Installation Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test

  • 半導體工程師
  • 大學
  • 5年以上
  • 桃園市龜山區
  • 2/1
  • -As a Technical Instructor you will be responsible for delivering high quality technical training to engineers from the CS sector. -You will also be responsible for creating training solutions to issues reported from Customer Support (CS)engineers in the Field. -Along with the responsibility concerns particularly issues which can be solved by training and education of CS engineers. -Additionally as a Developer, you will work with employees from the CS NPI organization to develop the training content for Install Base Line to the CS Field Organization. -You will be a member of the CS Training and Knowledge Management Department (~50 employees worldwide). -Our Training Centers operate in shifts that include weekends and nights in class and clean rooms. -You will train engineers on several levels: Level 1: Introduction to the machine (functional overview and machine operation). Level 2: Maintenance and Adjustments (major replacements, calibrations). Level 3: Advanced subjects(troubleshooting and diagnosing). -Also, within our department you work in one or more projects supporting the learning needs of our customers. -Being in touch with several departments(e.g. Manufacturing,Global Support Centre, D and E and CS-FSE) you translate customer requirements into blended learning training packages as part of training material updates and maintenance.

  • 機械工程師
  • 大學
  • 不拘
  • 新竹市東區
  • 2/1
  • -Introduction: The TWINSCAN factory is responsible for the production and installation of advanced wafer scanners. The complete production process from build up to and including install takes place within this sector. The department TF System Install Operations is a part of the TWINSCAN factory and is responsible for the installation of these advanced systems in accordance with strict quality norms. -Job Mission: The TF Install Operations department serves ASMLs customers worldwide and installs ASML equipment safe and efficiently. The installations exceed customer expectations in both speed and quality. The job mission of the System Install Engineer is to all types of lithographic systems in a continuously changing market. -Job Description: • Install ASML equipment • Evaluate and diagnose problems and make appropriate repairs • Acquire sufficient knowledge of new and established products and processes • Analytical Thinking | Provide the information to enable effective trouble shooting • Helicopter-view | Anticipate on possible issues on the progress of the install • Quality Control | Closing the Improvement loop regarding product quality & design • Ambassador role | represent ASML at the customer’s site in a professional way • Communicative Skills | Handle customer matters & request in a professional way • Knowledge sharing | Be the source for actual technical knowledge of new and existing products • Clear Reporting | Written technical reports on daily base to various stakeholders in organization • Awareness of usage of high cost tools, materials and equipment • Work with co-workers (subcontractors, agents), customer & local field support

  • 電子工程師
  • 碩士
  • 5年以上
  • 桃園市龜山區
  • 2/1
  • Investigate feasibility, specify and realize Customer Special Requests by co-work with suppliers. Solve End of Life issues on electrical products. Since part of the actual design is outsourced, your tasks include to define requirements, review detailed designs and integration and qualification of functional performance on both part and sub-system level. Responsible for the technical product documentation using 3D modeling, BOM structures, archive in order to unambiguously explain the design to suppliers. Specify, re-design, replace critical components, integrate, qualify and optimize all the electronic aspects of the YieldStar modules in order to meet the system performance. Co-design and integrate test equipment and responsible for ensuring that prototypes are built and tests are carried out. Fulfill a technology bridging position between ASML headquarters & Taiwan and between the (new) suppliers in Asia and ASML. Ensure Electronics development & quality within multidisciplinary teams: responsible for the electronic content on Architectural until component level (analog, digital, & power for PCBA’s, Cables, Racks & cabinets.)

  • 水電及其他工程繪圖人員
  • 專科
  • 不拘
  • 桃園市龜山區
  • 2/1
  • 1. 繪製、修改PID、工程設計圖、施工圖或竣工圖。 2. 檢視、核對圖面資料並進行必要修正,以符合設計概念。 3. 使用繪圖工具或電腦輔助設計(CAD)或草擬設備和軟體。 4. 負責CAD圖檔建立、文件資料管理。 5. 如期完成主管交付各項工作任務

  • 行政人員
  • 專科
  • 不拘
  • 新竹市東區
  • 2/1
  • -receptionist & operator for Hsinchu office -travel coordinator -facility coordination and misc. procurement and facility dispatch and control

  • 機械工程師
  • 大學
  • 3年以上
  • 新竹市東區
  • 2/1
  • • Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site. • Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites. • Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer. • Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer. • Assists customers in the receipt, installation, and testing of company equipment. • Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities. • Provides service education to customer’s service and operations staff. • Ensures that parts are available and as specified for service requirements. • Maintains appropriate tools are on hand and as required. • Travels as required for the purposes of performing service activities at customer sites or backfilling for other Field Service Engineers. • Completes service, expense reports, and other administrative responsibilities in accordance with procedures and with supervisor’s approval. • Uses company technical documentation and provides feedback for improvement. • Performs other duties as assigned.