Galaxy Macau

-協助餐廳經理處理賓客關係部門的行政工作 -與客人建立融洽的關係，維持良好的顧客關係 - 熟悉所飯店服務、設施、價格、促銷、特別活動和其他城市活動，以便向客人提供建議或回答客人的詢問 -了解市場的新趨勢以便制定營銷策略

• 熟知酒吧的酒水單及展示標準，具備完善的酒水知識。 • 按照順序準備和安排訂單。 • 始終正確運用餐飲服務技巧，態度熱情地為客人提供服務。 • 按照餐廳理念，以吸引人的方式擺設食物和酒水。 • 按照餐廳理念，准確、及時地處理客人的訂單；為客人提供合適建議，提升其愉悅度。

具有茶葉專業知識; 提供茶藝表演，服務。 每天檢查茶葉櫃檯的擺設及準備工作情況，確保符合規定的標準。 就沏茶、不同茶葉和茶具的處理技巧，為團隊成員提供持续培訓。 確保提供的茶飲及其他飲料始終符合標準。 - Provide professional assistance to customers on tea recommendations at their most of their perceived value - Responsible for ensuring tea quality, hygiene and work place safety established standards are achieved - Assist with tea knowledge and service skills training - Assist with tea inventory management

- 負責確保葡萄酒品質、庫存管理、衛生和工作場所安全達到既定標準 - 為顧客提供專業的葡萄酒推薦，協助酒類銷售並完成酒類銷售目標 - 參與行銷策略，包括市場研究和酒單規劃 - 協助葡萄酒知識和服務技能培訓

- Provide the excellen and professional massage treatments in 5 star hotel standard - Build up and amintain the gppd relationships with customers - Have a complete understanding of and adhere to the foot hub/ hotel policies and procedures - Assist Managers on the foot hub daily operations as and when required - Experience on Nail service (Manicure & Pedicure 修甲美甲) or Ear cleaning service 采耳

- Provide the excellen and professional massage treatments in 5 star hotel standard - Build up and amintain the gppd relationships with customers - Have a complete understanding of and adhere to the foot hub/ hotel policies and procedures - Assist Managers on the foot hub daily operations as and when required - experience on Nail service (Manicure & Pedicure 修甲美甲) / Ear cleaning service 采耳

POSITION SUMMARY: Executive Manager of Regional Sales is stationed in key cities of feeder markets of Galaxy Macau (e.g. Hong Kong, Beijing, Shanghai, Shenzhen, Chengdu, Korea, Japan and Taiwan (China) but not limited to). Responsible for maximizing resort revenues across all assets through partnerships and extending sales activities across all segments, Consortia, Corporate and MICE markets. Also needs to lead and guide regional sales manager to achieve company goal in dedicated market. PRIMARY RESPONSIBILITIES: - Formulate and compile annual sales budgets, strategies, activities & promotional plan with AVP & VP of sales - In-depth understanding of corporate and MICE target accounts while developing existing and establishing new accounts as long term business partners - Maximize resort revenue by means of business cultivation and identify proactive and productive business contributors in each segment and market, as well as to develop partnership in all feeder cities to tighten business relations - Achievement of company’s targets and objectives through execution of sales strategies, sales management - Promote destination by implementing effective sales activities to achieve sales target - Enter all client contact information into Delphi (CRM tool) to ensure proper follow up and closure for each individual account - Attend industry conferences, meetings and trade shows representing Galaxy Macau - Provide colleagues and management competitive intelligence consistently and as warranted - Identify and report, Strengths, Weaknesses, Threats and Opportunities (SWOT) - Customer oriented teamwork through all Galaxy Macau departments - Submit monthly market report to share business insights with property team - Lead and guide regional sales manager to have right sales activities - Keep high level of integrity all the time - Deliver daily sales call and prospecting goal targets per week - Actively visit clients in market and solicit their business to Macao - Arrange sales call whenever property sales team has visited key markets REQUIREMENTS: - Degree holder or with relevant working experience; - At least 8 years of experience in a sales role within an international chain hotel, with minimum 2 years managerial position or above; - Have developed solid sales network in the corporate, consortia, 3rd party agency and MICE segment in Asia region/China; - Good knowledge of Global Distribution System; - Hotel property management systems and Microsoft office suite products experience; - A creative sales individual who is mature, result driven team player with good interpersonal relations skills, communication, presentation and negotiation skills; - Understanding of the gaming industries is an advantage; - Willing to commit and take challenges with a ‘can-do’attitude; - Able to work under tight deadlines and independently

職務概述 通過嫺熟的食物及酒水服務技能、豐富的知識和經驗，提供優質的食物及酒水招待服務並維護良好的客戶關係，確保符合澳門銀河的願景、價值觀及目標。 崗位職責 - 詳細了解餐廳提供的所有食物和酒水。 - 按餐廳的程序處理客戶投訴，在不耽誤處理的情況下，及時彙報當值主管。 - 直接向客人提供服務，包括且不限於：餐桌服務、侍應、引座、斟酒及一般文書/收銀工作。 - 保持用餐區、服務設備及酒吧設備處於良好、整潔的狀況。 - 遵守相應的餐廳開店及打烊程序。 任職要求 - 具備良好的溝通技巧。 - 親切、熱情、性格開朗。 - 必須具備長時間連續行走和站立的能力。每項任務需要的時間會因每日的具體工作安排而有所不同。 - 接受過酒店培訓者優先（非必要條件）。

• 協助餐廳或餐廳副經理根據既定的概念有效管理酒吧區域，始終為客人提供禮貌、專業、高效、靈活的服務。 • 建立並嚴格遵守所有操作設備、物料、存貨清單物品的正常標準儲備，確保酒吧儲備充分。 • 全面了解菜單上的所有食品和酒水，能就食物酒水搭配向客人提供建議或備選方案。

•識別優質和常規客戶，並提供高標準的客戶服務，以產生回流客戶 •通過向客戶介紹會籍資料及升級門檻，鼓勵客戶註冊成為會員 •為賓客提供有關 公司的設施，娛樂，即將舉辦的活動和促銷的訊息