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客戶服務部工程師 Field Service Engineer

工作內容

工作說明:

• Learn and practice all ESI internal systems, internal process and procedures particularly Customer Support service and system guidelines, process and procedures.
• Customer focused and competitive mindset (ownership, proactive, take one step in advance).
• Carry out professional on-site or remote support activities and close service calls effectively and efficiently in accordance with ESI procedures and standards
• Carry out quality installation, Preventive Maintenance (PM), system trouble shooting according to schedule.
• Make right judgment and decision on tools and methods used to resolve technical problems and issues.
• Weekly report to direct manager and timely escalation of issues and problems according to ESI standards and guidelines.
• Manage and handle spare parts (truck account) effectively and efficiently according to ESI standards and guidelines.
• Share products knowledge and gained experience with other employees through knowledge sharing sessions, on-site activities, etc.
• Participate to achieve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities.
• Participate and take on additional assignments and projects as required.
Work as a team with other colleagues in other divisions, product lines and departments.

[MUST]
• University graduate on Electronics/Mechanical/Computer Science or equivalent.
• Minimum 4 years in laser, optics equipment service related
• Good command of spoken and written English and local language.
• Excellent interpersonal skill and proven record of a team player.
• Good trouble shooting skill.
• Customer oriented and good customer handling skill.
• Familiar with Windows Word, Excel or other common PC applications.
• Can work for 7x24 on-call support.

[WANT]
• Good presentation skill.
• Knowledge on Network, OS system (Windows, Unix, Linux..)
• PCB or Semiconductor process knowledge is preferred.

工作地點:
新竹縣竹北市
工作時間:
日班
工作性質:
全職
職務類別:
客服工程師/FAEPCB-Layout佈局工程師電子工程師
工作待遇:
面議
需求人數:
1人
到職日期:
不限
職缺更新:
2017/1/17

求才條件

身份類別:
不拘
學歷限制:
大學 以上畢業
科系限制:
不拘 學群發展
工作經驗:
5年以上工作經驗
語言能力:
英文 聽:中等 說:中等 讀:中等 寫:中等

工作福利

應徵方式

聯絡人員:
Philosophy Liu
電子郵件:
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