台北文華東方酒店_開泰豐國際股份有限公司

• 社群文案撰寫：具備議題發想與中英文撰寫能力，撰寫吸引人之社群內容。 • 社群經營規劃：企劃與執行品牌社群活動與貼文。 • 官方社群平台維護（Facebook、Instagram、LINE）：粉絲互動、訊息回覆與優化建議。 • 數位活動規劃與執行：提出創新活動提案，提升品牌聲量與互動。 • 官方網站內容維護與管理。 • 協助影音內容規劃與製作。 • 回覆各大旅遊平台顧客評論（TripAdvisor、Google、C-Trip、Expedia、Agoda等）。 • 顧客評論管理：回覆TripAdvisor、Google、C-Trip、Expedia、Agoda等平台之顧客評論，強化顧客關係。 • 規劃與執行KOL / 網紅行銷專案。 • 協助行銷文宣設計與製作:支援品牌行銷相關物件的設計與執行。 • Develop compelling content in both Mandarin and English for the hotel’s social media platforms. • Plan and manage engaging social media campaigns to increase brand visibility. • Oversee daily operations of official social media channels (Facebook, Instagram, LINE), including audience interaction, enquiry response, and channel optimization. • Conceptualize and execute creative digital campaigns to enhance brand awareness. • Write and distribute EDM newsletters to promote hotel offers and events. • Update and maintain official website content in coordination with the wider MarCom team. • Assist in video content planning and production to support marketing initiatives. • Monitor and respond to online guest reviews across platforms such as TripAdvisor, Google, C-Trip, Expedia, and Agoda. • Collaborate with influencers and manage influencer marketing activities from outreach to post-campaign tracking. • Assist in marketing collateral design and production: Support the creation and execution of marketing materials that align with the brand’s identity.

•雅閣中餐廳為連續7年獲得米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 •協助擺盤台工作 •確認工作區域處於乾淨的環境之下。 •記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 •完成主管交代的的工作並協助其他單位或區域 •參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識

•　飯店各單位訂金管理 •　每日應收帳款核對、催收、沖銷作業 •　每日信用卡對帳、沖帳、調節作業 •　旅行社傭金核對、請款作業 •　配合月底結帳作業 •　內部稽核報表審核 •　其他主管交辦事項

•提供傳奇式之優質顧客體驗。 •提供泳池邊基本餐飲服務。 •確保泳池之清潔度及服務品質。 •維護環境品質。 •與顧客維持良好之互動關係。

客服人員在值班時是透用電話, 並且在大多數情況下是顧客與酒店的第一接觸點!從更廣泛的範圍來看，客服務中心的電話是要非常重要的，作為酒店的聲音，您將為所有來電者創造效率，友善和溫暖的印象。 The Guest Service Officer is directly responsible for the Switchboard whilst on duty. On a broader scale the Guest Service Center telephone is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.

• 負責客房床單和床單的日常清洗服務。 • 確保所有設備狀況良好。 • 正確使用機器和洗滌劑。 • 控制和正確分類染色/損壞的布巾和制服，以確定可能的損壞因素。 • 確保工作區域保持高水平的清潔。 • Responsible for the daily laundry of Guest rooms linens and bed sheets. • Ensure all equipment is in good condition. • Use machines and detergent correctly. • Control and sort out stained/ damaged linens and uniforms to determine possible alterations. • Ensure a high level of cleaning is maintained in work area.

• 負責飯店各式布巾的日常整燙服務。 • 確保所有設備狀況良好。 • 正確使用機器和洗滌劑。 • 控制和正確分類染色/損壞的布巾和製服，以確定可能的損壞因素。 • 確保工作區域保持高水平的清潔。 • Responsible for the daily pressing works of hotel linens. • Ensure all equipment is in good condition. • Use machines and detergent correctly. • Control and sort out stained/ damaged linens and uniforms to determine possible alterations. • Ensure a high level of cleaning is maintained in work area.

• 處理員工制服及客人衣物之乾洗作業。 • 操作洗衣房乾洗設備及維護其運作正常。 • 具衣料及織品相關知識及經驗。

• 協助所有芳療中心營運需求 • 協助讓客人一天的芳療旅程流程順暢 • 協助芳療師設定及清潔整理療程所需 • 必須擁有與客人親切互動的能力, 及能夠回答客人所有關於芳療中心及飯店的問題 • 當客人有需要時主動提供協助 • 負責整個芳療中心的清潔維護,需依標準作業程序及健康安全標準來表現乾淨,整潔衛生的做法 • 維持芳療中心營運備品庫存的安全使用量 • 表現專業及友善的工作態度, 完成職務上及芳療營運經理指派的任務 • Assist in the operations of all spa departments as required. • To assist in the smooth flow of the guests journey throughout the day. • Will be expected to aid therapists in setting up for treatments and clearing away after. • Must have the ability to courteously interact and answer all spa and hotel related questions with guests. • Will proactively offer assistance to all spa guests when necessary. • Will be responsible for the maintaining the cleanliness of the entire Spa. These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards. • To maintain inventory of supplies for the operations of the spa. • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager.

• 提供客人芳療中心資訊與療程內容，並有效率的安排SPA各項服務。 • 為客人營造一個平靜且放鬆的氛圍。 • 負責所有一般行政，確保部門按照健康及安全政策流程。 • 提供產品資訊以及產品銷售。 • 確保整個SPA部門保持高水準的服務。 • 提供符合集團規範的電話禮儀與服務予顧客。 • Provide guest with information and resources to prepare for a meaningful visit, schedule spa services in an efficient and polite manner. • Create a calm, relaxing, atmosphere for guests. • Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy. • Provide retail information, help with displays and retail sales. • To ensure that a high standard of service is maintained throughout the Spa. • Excellent telephone etiquette and guest service skills.