About the Job:
-To lead, develop and manage the recovery and quality work in her or his store.
-To prevent unnecessary costs to assets and give products a second chance while keeping the bottom line profit and sustainability in mind. This is achieved through continuous development, follow ups and support for working methods, processes and tools.
-To work proactively across functions and together with the relevant quality matrix identify, investigate, report and follow up potential improvements regarding the quality associated with IKEA products.
-To secure the Recovery department‘s contribution to business goals through representation in the store and national forums. This encourages co-operation between functions with the aim of achieving an optimal positive impact on the bottom line and the environment.
About the assignment:
-Co-operate across functions to ensure everyone understands and contributes to the recovery process by focusing on prevention, revenue, sustainability and quality.
-Take a lead in ensuring that prevention is one of the key focus points in the IKEA store.
-Identify and develop needs, potential growth and improvements for efficient ways of working through co- operation within the store and the quality matrix.
-Contribute to the business plan and budget processes within the store.
-Set goals, measurements and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines, and find the best working methods for preventing costs and optimizing revenue while keeping the bottom-line profit in mind.
-Implement and continuously ensure optimal usage of common working methods, processes and tools related to the Recovery process.
-Stay aware of daily needs and challenges through interactions with dependent functions, the Business Navigation & Operations Manager and the national quality matrix.
-Secure sustainable ways of working throughout the whole recovery process
Identify and develop the many talents within the Recovery department to secure succession planning.
-Contribute in the national recovery and quality matrix to enable knowledge and competence sharing between stores.
About previous experience and skills:
-Extensive knowledge in optimizing recovery revenue.
-Good knowledge of IKEA store functions and how they contribute to the recovery and quality process.
-Possess good insights into business navigation and a deep understanding for how recovery and quality contributes effectively to the bottom line.
-Extensive knowledge of the processes and administrative routines for recovery and quality, and how transfer types affect the key performance indicators (KPIs) related to the Recovery department.
-Extensive knowledge of the processes related to quality and sustainability within the store.
-Good level of competence regarding co-worker management and development.
-An understanding of change management and process improvements.
-Good understanding of merchandising techniques and how to create a commercially attractive As-Is area.