Since its founding in 2002, Sansay has been dedicated to the development, manufacturing, and sales of leading VoIP and telecommunication solutions. Today, the company is a world leader, with products distributed to hundreds of service providers in over 100 countries. As the recognized leader in the telecommunications and VoIP industry, Sansay was named to the Pulver 100 list of top privately held growth companies.
We are looking for system support engineers. Job duties include interfacing to carrier customers on VoIP network planning, deployment, and troubleshooting procedures. Also requires teaming up with engineering resources to solve network, protocol and system level issues.
Responsible for answering carrier technical support requests through phone/email/IM. Support customer’s maintenance, upgrade and operations plans. Coordinate with remote system engineers for larger network projects. And upon occasion provide customer training on Sansay Session Border Controller product lines.
美商Sansay公司是一家有很好工作環境，成長快速的高科技公司. 我們在尋找一位系統維運支援工程師，其工作職掌包括：與客戶直接面對面接觸，客戶的VoIP網路規劃、運用、以及問題排除的操作程序，能配合軟體工程團隊 (維運與開發)，來解決網路及網路協定與不同系統階層之間的問題。
主要負責工作是：透過電話，或Email，或及時訊息(IM) 來答覆客戶技術支援的需求，支援客戶的維運、系統版本更新、及操作程序規劃，能夠協調遠端工程師共同處理在大型網路上的系統，偶而需要提供客戶Sansay SBC產品群的教育訓練。