Galaxy Macau

- 為整個酒店設計及準備所有花藝佈置 - 按照正確的工作流程進行，確保花材的耗損達最小化，保持所有花瓶、花盆等的清潔和良好維護 - 具備對花材種類和葉材的良好知識 - 對原料進行品質控制檢查，確保始終保持最佳新鮮度 - 確保每日花藝佈置按日常營運需要作準備並準時交付 - 及時處理任何臨時花藝請求 - 協調並定期檢查花卉，以確保符合標準 - 確保維持足夠的花材、葉材和其他所需之用具，以充分滿足營運需求

協助餐廳經理處理餐廳日常運作，有效地為客人提供食物和酒水 帶領及協調服務團隊，確保整體順利營運，提供及時的服務 負責確保餐飲品質、衛生和工作場所安全達到既定標準 向客人提供餐桌服務。負責庫存管理，培訓和發展計劃， 準備報表和處理客人投訴

具有茶葉專業知識; 提供茶藝表演，服務。 每天檢查茶葉櫃檯的擺設及準備工作情況，確保符合規定的標準。 就沏茶、不同茶葉和茶具的處理技巧，為團隊成員提供持续培訓。 確保提供的茶飲及其他飲料始終符合標準。 - Provide professional assistance to customers on tea recommendations at their most of their perceived value - Responsible for ensuring tea quality, hygiene and work place safety established standards are achieved - Assist with tea knowledge and service skills training - Assist with tea inventory management

POSITION SUMMARY: Executive Manager of Regional Sales is stationed in key cities of feeder markets of Galaxy Macau (e.g. Hong Kong, Beijing, Shanghai, Shenzhen, Chengdu, Korea, Japan and Taiwan (China) but not limited to). Responsible for maximizing resort revenues across all assets through partnerships and extending sales activities across all segments, Consortia, Corporate and MICE markets. Also needs to lead and guide regional sales manager to achieve company goal in dedicated market. PRIMARY RESPONSIBILITIES: - Formulate and compile annual sales budgets, strategies, activities & promotional plan with AVP & VP of sales - In-depth understanding of corporate and MICE target accounts while developing existing and establishing new accounts as long term business partners - Maximize resort revenue by means of business cultivation and identify proactive and productive business contributors in each segment and market, as well as to develop partnership in all feeder cities to tighten business relations - Achievement of company’s targets and objectives through execution of sales strategies, sales management - Promote destination by implementing effective sales activities to achieve sales target - Enter all client contact information into Delphi (CRM tool) to ensure proper follow up and closure for each individual account - Attend industry conferences, meetings and trade shows representing Galaxy Macau - Provide colleagues and management competitive intelligence consistently and as warranted - Identify and report, Strengths, Weaknesses, Threats and Opportunities (SWOT) - Customer oriented teamwork through all Galaxy Macau departments - Submit monthly market report to share business insights with property team - Lead and guide regional sales manager to have right sales activities - Keep high level of integrity all the time - Deliver daily sales call and prospecting goal targets per week - Actively visit clients in market and solicit their business to Macao - Arrange sales call whenever property sales team has visited key markets REQUIREMENTS: - Degree holder or with relevant working experience; - At least 8 years of experience in a sales role within an international chain hotel, with minimum 2 years managerial position or above; - Have developed solid sales network in the corporate, consortia, 3rd party agency and MICE segment in Asia region/China; - Good knowledge of Global Distribution System; - Hotel property management systems and Microsoft office suite products experience; - A creative sales individual who is mature, result driven team player with good interpersonal relations skills, communication, presentation and negotiation skills; - Understanding of the gaming industries is an advantage; - Willing to commit and take challenges with a ‘can-do’attitude; - Able to work under tight deadlines and independently

職務概述 通過嫺熟的食物及酒水服務技能、豐富的知識和經驗，提供優質的食物及酒水招待服務並維護良好的客戶關係，確保符合澳門銀河的願景、價值觀及目標。 崗位職責 - 詳細了解餐廳提供的所有食物和酒水。 - 按餐廳的程序處理客戶投訴，在不耽誤處理的情況下，及時彙報當值主管。 - 直接向客人提供服務，包括且不限於：餐桌服務、侍應、引座、斟酒及一般文書/收銀工作。 - 保持用餐區、服務設備及酒吧設備處於良好、整潔的狀況。 - 遵守相應的餐廳開店及打烊程序。 任職要求 - 具備良好的溝通技巧。 - 親切、熱情、性格開朗。 - 必須具備長時間連續行走和站立的能力。每項任務需要的時間會因每日的具體工作安排而有所不同。 - 接受過酒店培訓者優先（非必要條件）。

• 協助餐廳副經理根據既定的標準有效管理餐廳營運，為客人提供禮貌、專業、高效的服務。 • 建立並嚴格遵守所有操作設備、物料、存貨清單物品的正常標準儲備 • 處理客人投訴，確保客人滿意度

•識別優質和常規客戶，並提供高標準的客戶服務，以產生回流客戶 •通過向客戶介紹會籍資料及升級門檻，鼓勵客戶註冊成為會員 •為賓客提供有關 公司的設施，娛樂，即將舉辦的活動和促銷的訊息

•為本公司在高端區域開發及培育高額的客人和貴賓 •為客人提供最高質量的服務，耐心，自覺地預測客戶需求和所有問題 •保持和增強客戶關係，代表公司向客戶樹立良好的形象和信譽 •負責執行培訓工作，提升團隊成員的顧客服務及營銷能力