As a passionate vendor experience service specialist, you need to assist the restaurant partner to find a solution when facing the problem of Level 2.
The number of cases that will close customer complaints will be the main KPI.
This work requires cross-departmental collaboration and communication to investigate each case and make it properly responded to and handled, in order to achieve both the improvement of vendor experience and the decline of vendor complaint cases. At the same time, you need to follow
your manager or team leader to complete many projects and vendor research. Making innovative suggestions and SOP improvements to effectively solve supplier problems.
作為一個優越的供應商經驗客服專員, 你需要協助餐廳夥伴面臨Level 2的問
1. B2B Customer or Accounts Service Developing experiences and
skills will be nice.
2. 1-2 years of work experience, no working experience acceptable.
3. Excellence of customer service executions and project management independent work ability.
4. Well-known of E-Commerce B2B industry flow, or passionate to learn how to solve the problem of vendor faced.
5. Team player with patience, high EQ, Careful and passionate about service.
6. Being accountable when facing difficult problems and challenges.