星展(台灣)商業銀行股份有限公司

Job Purpose Responsible for developing & enhancing OAT products to meet ARP/SCF customers’ requirements in the country with the ultimate objective to expand our trade franchise and grow the revenues. Job Duties & responsibilities • Work with Sales to obtain competitive information from customers / market with regard to product functionalities, capabilities and features of competitors’ product and services. • Identify product gaps & new ARP/SCF opportunities and structure solutions for complicated transactions or new programs. • Responsible for all new products & services launched in the country • Work with T&O – IT on all the system related initiatives • Work with T&O - Operations on: (a) unit costing, service turnarounds, cut-off time and other service standards; (b) resolving & streamlining operational issues. • Work with Sales & RMs to ensure our products / services are competitive and meeting customer’s requirements. • Obtain external recognition of trade capabilities and win accolades. • Provide trade trainings or events for internal stakeholders and external customers. • Review and develop standard terms and conditions of all related ARP /SCF documents.

1. 內勤電話行銷人員 2. 透過電話推廣信用卡帳單分期業務。 3. 專屬卡友名單，保障客戶來源

【關於 DBS】 星展銀行總部位於新加坡，是全亞洲最大的金融集團之一，2023 併購台灣花旗消費金融業務後，星展即成為台灣最大外商銀行。目前已蟬聯五年「世界最佳銀行」的獎項，以及「全球最佳數碼銀行獎 」，打破傳統金融銀行的框架，持續發展數位創新，集團文化也鼓勵員工個人發展，提供豐富的資源和福利，非常希望邀請您加入我們的行列! 【工作內容】 • Act as the major contact point of the Bank to provide service by handling inbound service call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc. • Perform inbound x-selling / referral for banking and credit card products / services to line up with business needs • Follow-up customer request and make outbound calls to reply customers when necessary. • Provide solution to customers’ concern and problems in a timely manner, ensuring customer satisfaction • Listen to customers’ grievances or complaints. Provide solution to resolve the case or related to appropriate parties to ensure the case is attended. • Get customers’ opinions and suggestions, e.g. then feedback to supervisors. • Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers’ request within risk, compliance and quality standards. • To demonstrate strong work commitment and work ethic. To adhere to schedule of work & be available for deployment at short notice when on standby. 【您可能會想知道】 • 入職即享年假最低 14 天+1 天生日假 (未滿一年按比例計算) • 到職即享萬元的彈性補助金，可用於家族旅遊或多項生活津貼 (未滿一年按比例計算) • 外商文化以及開放式辦公環境 • 專業的教育訓練 【客服專員甄選流程】 1.投遞履歷 2.HR書面審查(2-3個工作天，未通過不另行通知) 3.HR電話聯繫 4.主管書面審查(2-3個工作天，未通過不另行通知) 5.面試 6.通過面試後，HR同仁會在1-2個工作天內與您聯繫，未通過面試者，HR將於一週內寄信通知。 【注意事項】 1. 如果有機會與您合作的話，我們將會儘速聯絡您！ 2. 若不符合的面試者，將不另行通知，感謝各位求職夥伴的體諒。

【Business Function】 As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. 【Job Description】 1. 依照客戶需求推薦信用卡產品。 2. 地點很自由，可選擇跑攤駐點、企業團辦-到公司辦說明會還是掃街陌開。 3. 提供完整的教育訓練，新手沒關係，有團隊協助，上手很快速。 4. 外商福利好，第一年即享14天年假，讓你兼顧工作與生活。 5. 上班時間不固定，排班、輪休 。 ＜ 申請流程 ＞ 1.　複製以下DBS官方網站連結，註冊帳號密碼後，點選「線上應徵」進行第二階段申請【信用卡業務專員】：https://dbs.taleo.net/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=230000CU&tz=GMT％2B08％3A00&tzname=Asia％2FTaipei

1. 由公司提供豐富的名單資源，外撥電話邀請客戶申辦信用卡與公司指定商品，說明商品權益及相關注意事項並協助客戶完成後續申辦流程。 2. 對於客戶所提產品疑問提供正確解說，處理客戶抱怨事項 3. 完成公司指派工作項目，並達成各項目標與KPI

不確定自己是否適合業務? 沒有人脈，想做業務? 想要挑戰自己，渴望百萬年薪? 【工作內容】 1. 內勤電銷正職業務: 針對優質卡友以電話銷售信貸商品，並提供顧客最新信貸產品訊息 2. 遵照公司規範及作業流程進行產品銷售 3. 顧客問題反應及處理 【團隊優勢】 1. 保障底薪不倒扣，加上優渥獎金，年薪百萬很容易 2. 周休二日內勤業務，超優的辦公室環境，不用外面風吹日曬 3. 公司提供優質卡友名單，不須外出陌生開發找客戶 4. 零經驗也沒關係，提供新人完整、紮實的教育訓練，學習到全方位金融服務業的專業知識 5. 有強力團隊協助，上手很快速 6. 外商福利優，第一年即享14天年假，和享有萬元的彈性福利金 【甄選流程】 1. 投遞履歷 2. HR書面審查及電話聯繫(1個工作天，未通過不另行通知) 3. 參加面試 4. HR同仁會在當天聯繫通過面試者 (未通過不另行通知) 5. 準備新人文件及到職 快快投下履歷，星展歡迎你的加入~

- 金融業全台最大外商銀行 - 在業務這條路的你並不孤單，團隊一起並肩作戰，衝向成功！ - 辦公室氛圍&團隊氣氛佳，在支持性團隊中發展你的事業 - 加入星展銀行，協助客戶選擇最適合的信用卡或信貸方案，為他們的生活帶來便利與財務上的安心 - 星展銀行聯合徵才優質職缺: 【信貸電話行銷專員】 (週休二日) 1. 內勤電銷正職業務: 針對優質卡友以電話銷售信貸商品，並提供顧客最新信貸產品訊息 2. 遵照公司規範及作業流程進行產品銷售 3. 顧客問題反應及處理 - 說明會相關資訊如下 ．活動日期：2025年9月4日(四) ．活動時間：9:30am~12:30 ．活動地點：台北市內湖區 ．活動內容：公司文化福利介紹、工作職缺介紹、快速面試 ．報名方式 : 1111投遞履歷，若報名成功將於活動前兩個工作日寄出活動細節 - 為何要選擇星展 ．保障底薪不倒扣，優於市場水平NT$33,000 up (高於同業10％~15％) ．完整新進人員訓練與回訓課程 ．新人目標可享3個月折扣期，新人更易達標領獎金 ．到職即享 14 天年假 ．4 萬元彈性福利金 ．員工認股計畫，3 年配股25％ - 本場次活動為徵才說明會，事業群主管親臨分享職缺優勢和發展。當天面試後，三天內通知面談結果

1. Conduct online insurance customer service, which includes policy after- sales service and problem handling 2. Communication and coordination with sales side and Insurance companies. 3. Online insurance customer service experience is a plus 4. Both property and life insurance certifications are required 5. Required strong teamwork spirit

★星展銀行誠徵【KYC/CDD Reviewer 客戶盡職調查專員】★ 洗錢防制已是目前國際金融最重視的顯學，CDD/KYC客戶盡職調查作為洗錢防制的第一道防線，是星展非常重視的專業團隊，我們誠摯歡迎有CDD/KYC相關經驗並且對客戶盡職調查/洗錢防制/法治遵循領域專業很有興趣的您加入。 此次招聘的職位是正式職員，最後席次，敬請把握！ 成為星展銀行的正職員工，享有超多元的優質福利，包含14天起跳的年假、生日假、志工假、彈性福利金、員工申購各項金融產品優惠...等，詳情請參考福利說明。 === 【工作內容】 ● 負責高風險客戶的相關資料蒐集，並依據銀行內部作業準則完成CDD表單( Customer Due Diligence Form)。 ● 主動聯繫分行/客戶了解其最新職業及背景。 ● 依據分行回覆之客戶Customer Due Diligence，覆核其合理性及正確性，完成姓名檢核, 交易檢視等客戶風險等級評估 ● 在業務端做決策時，適當地評估客戶風險評級，有益於維護公司聲譽和保障DBS集團。 ● 協助CDD MIS資料統整和分析報表，和相關專案支援 ● 配合反洗錢監控中心，觀察客戶資金流向，並加入CDD評估 ● 與銀行法規遵循單位合作，推行並落實台灣之反洗錢監控 【徵才期望】 ● 大學以上學歷 ● 1-2年以上客戶盡職調查相關經驗 ● 良好溝通能力與解決問題能力 ● 具備在快速案件壓力下的適應能力 ● 具有相關AML/ CDD KYC工作經驗並了解洗錢防制相關法規 ● 良好的英文讀寫能力

【Please Apply through our DBS Career, Apply by Oct 31, 2024】 https://dbs.taleo.net/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=240000BA&tz=GMT％2B08％3A00&tzname=Asia％2FTaipei DBS Management Associate Programme (MAP) website: https://www.dbs.com/careers/management-associate-programme About The Programme Our 12-months graduate programme is designed to nurture our next generation of leaders. The programme is rigorous and curated based on the principles of our DBS Triple E framework for growth and development.​ Experience: On-the-job experience to take on challenging and impactful projects. May include rotations within unit (eg for Technology, Data and Operations) or direct to role (eg Institutional Banking Group, Consumer Banking Group and Global Financial Markets)​ Education: Structured training to develop your professional skills including banking fundamentals and soft skills training​ Exposure: Opportunities for exposure provided with mentorship from our senior leaders and connect with other individuals with a shared passion for banking and technology in your cohort. More than just a career, it is the way we work, our culture and purpose that makes your DBS MA experience LIFE FULFILLING. Here, you are empowered to be the best, be the change and be the difference so that you can make a positive impact to customers and communities to create a better world. The Taiwan Management Associate Programme - Business and Support Units will offer opportunities in the following tracks: Consumer Banking Group (CBG) Data Finance Global Financial Markets (GFM) Institutional Banking Group (IBG) Operations Technology You may apply a maximum of 4 job position, which could see more detail in our JIM chat bot. Who are we looking for ．You have a distinguished record of leadership, demonstrated commitment to uphold values and drive to make an impact for others. ​​​​ ．Additionally, you should possess and/or demonstrate​​ ．A Bachelor or Master‘s degree from a recognised university in any discipline​​ ．Less than two years of working experience​​ ．Passionate about banking and technology​​ ．A great communicator with people across all levels​​ ．Agile and driven to thrive in a global and dynamic business environment