1. Support on training logistics arrangement and learning services
2. Review and monitor training supports from GPS
3. Provide the learning report and dashboard if requested
4. Training center management, training facilities maintenance and internal/external training room booking
5. Vendor management and payment consolidation
6. Support office administration and Coordinate meeting arrangement
7. Assist with learning operation controls and audit related preparation
8. Ad hoc supports on projects, events and activities
1. Ensure that local training plan meets legal requirements
2. Compile and control annual training budget
3. Localize, organize and implement Group training program
4. Our People Survey execution.
Coaching line managers in developing action plans to improve employee
5. Service with a Human Touch program rolls out.
6. My learning system(e-learning) set up and management.
7. Facilitates succession program with P&C director.
8. Responsible for ISO document management, knowledge management and
training management procedure.
9. Collect and prepare security training records and passports for police
10. Support sales and operation team in new contract transition period, such as
training arrangement at site, supplier questionnaire filling in….etc.
11. Employee recognition program implementing (Apple Award & Best
12. Provide possible solutions to top management team regarding HR issues.
13. Employee relation program execution (Birthday gathering, company day
14. Ad-hoc task assigned by P&C director
•Assist in preparing monthly training schedules and maintain training record.
•Schedule venue and trainers (agendas) for training programs.
•Prepare training equipment, PPT files, workbook and attendance record, etc.
•Coordinate with internal/external trainers in planning, delivering and evaluating all training related functions and results
•Delivering Mandarin Oriental core training programs
•Must have L&D experience
•Hotel experience is a plus
Assist Product Training Manager to plan training activities to meet company’s goal by integrating all training resources including external and internal resources.
Produce standardize training materials for agents used and ensure the training qualities have been remained at a high level at agents’ center
Implement annual training courses on schedule to develop agent’s abilities and enhance the training brand image as well
Develop the multilateral training channels to strengthen the training benefits Ex
e-Learning platform, m-Learning courses, training materials, train the trainer program, and blended training activities.
Plan annual training survey to see the training needs, evaluate the training results
to refine training effectiveness
Develop and maintain business support materials (BSM), and keep the version up to date.