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    • Director of Operations of China Office

      天津市|面議(經常性薪資4萬含以上)
      面議(經常性薪資4萬含以上)|8年工作經驗以上|大學|外商企業

      PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Functions) 

      • Establish a corporate approach that promotes customer satisfaction and positively impacts the financial performance of the corporation 

      • Coordinate the operations and sales teams to ensure customer needs are identified, understood and accommodated 

      • Work with corporate to develop and maintain the necessary tools, processes and teams to exceed customer expectations 

      • Champion continuous improvement efforts and defect reduction initiatives to establish an effective Quality Management System (QMS) 

      • Serve as the primary quality control resource for problem identification, resolution, loss reporting and continuous improvement 

      • Oversee staff to include managing the Project Management Team, Language Teams and other Project Support Teams in production operations, the Sales Team, as well as all other teams essential to the functioning of the Greater China offices 

      • Work with MultiLing’s corporate Human Capital, Legal, Finance and Information Technology teams to ensure that country offices are compliant with corporate policies as well as local laws and regulations 

      • Establish and implement Key Performance Indicators (process capacity, measuring quality and throughput) for monitoring effectiveness 

      • Ensure the proper usage of MultiLing systems to obtain statistical data to forecast trends that will affect improvement of product quality and report to management on quality issues, trends and losses 

      • Develop quality-planning methods for all product lines and participate in internal and external quality audits 

      • As assigned by MultiLing’s executive team, develop local clients and business, and generate local revenue and profit to meet the Greater China annual budget 

      • Ensure a superior customer experience and maintain high customer satisfaction and trust 

      • Develop local brand and credibility as a high quality IP translation and solution service provider 

      • Work on special projects and other duties as assigned by management

      展開收合
      2019-03-23
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