The Business Operation and Planning Lead is responsible for engaging sales and marketing departments by coordinating activities which support efficient and effective business operation.
This includes responsibility for company in TW Leadership Team meetings, company in TW Monthly Town Halls, the sales operation, business analytics, Standard of Process alignment with internal and external requirements, Incentive Compensation plans management, customer services management, deployment of automation tools.
He/She will lead engagement with 〝Business Technology〝 (BT) to improve systems that will make operations more efficient and effective.
The Business Operation and Planning Lead also supervises Business Operation Team and customer service team. He/She ensures company in TW organization aligns with internal and external compliance requirements. This leader also as responsibility to coordinate the annual planning process.
This role plays a critical role being responsible for aiding the incentive compensation planning, design, implementation, administration and monitoring. This position will ensure the programs are aligned with the Company’s strategic objectives, complied with legal requirements, and are competitive and cost-effective.
Maintaining sales operations performance in quality is critical for the role. He/She leads the position to allocate resources including manpower, tools, policies and procedures to ensure the sales operation meets internal and external needs with efficiency and effectiveness. The role has to manage the business data coming out meaningful business analytics and insights for operation performance improvement resources.