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    • Retention Manager_客戶關係部經理

      台北市松山區|面議(經常性薪資4萬含以上)
      面議(經常性薪資4萬含以上)|2年工作經驗以上|大學|百大企業外商企業

      工作內容 

      1. 確保服務中心運作流程有效率且順暢 

      2. 監督與維持服務中心服務品質 

      3. 跨部門溝通協調 

      4. 執行流程改善專案 

      5. 帶領團隊達成或超越績效目標 

      6. 快速協助組員解決問題 

      7. 帶領客戶關係部跟客戶建立關係挽留信用卡跟貸款

      展開收合
      2019-03-18
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    • 客服專員

      台北市松山區|月薪 30,000~40,000元
      月薪 30,000~40,000元|1年工作經驗以上|專科

      1.電話接聽、提供商品資訊、回覆客戶問題。  

      2.處理客戶訂單、追蹤訂單與客戶間聯繫。  

      3.處理客訴案件,幫助顧客解決問題。  

      4.提供產品相關資訊及申辦資料流程協助  

      5.協助支援公司毎週活動,電話、簡訊通知及追蹤客戶狀態。  

      6.支援門市、賣場銷售實習、各項專案、行銷活動支援(需能配合不定期假日支援)。  

      7.具備積極、熱誠、耐心、細心、擅長溝通聯繫且願意努力學習者。  

      8.具電話客服相關工作經驗二年以上者。  

      請先上網查看 www.firstsuper.com.tw香菇王/第一名店公司網站資料了解後再行投遞履歷


      要求條件
      • 貿易學類,企業管理學類,一般商業學類 相關科系
      展開收合
      2019-03-18
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    • 誠徵~儲備幹部~

      台北市松山區|月薪 30,000~60,000元
      月薪 30,000~60,000元|5年工作經驗以上|專科

      1.協助公司主管處理工作上交辦的事務 

      2.協助主管計劃和指揮人員相關的訓練,績效的評估 

      3.顧客問題反應及處理 

      4.向主管回饋市場反應現況與建議做法 

      5.規劃與公司規章符合之客戶服務作業流程 (如:相關表單製作、客服作業流程) 

      6.協助及指導客服專員 (如: 客服自我情緒調適、協助回覆要求高品質之顧客等) 

      7.客服人員品質維護,定期安排合適課程、並檢視過去通話品質以供未來調整 

      8.建立、記錄並維護顧客資料 

      9.提供顧客最新商品訊息 

      10.與客戶維持良好關係,做好顧客關係管理 

      11.對名單客戶進行電話訪問來推廣銷售商品及服務解說 

      12.各項客服相關管理表單製作與分析,有效強化內稽內控之作業執行

      展開收合
      2019-03-18
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    • 客服中心專員 (Guest Service Officer)

      台北市松山區|月薪 27,000~29,000元
      月薪 27,000~29,000元|1年工作經驗以上|專科

      The Guest Service Officer is directly responsible for the Switchboard whilst on duty. On a broader scale the Guest Service Center telephone is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.

      展開收合
      2019-03-18
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    • 客務部值班經理 (Duty Manager)

      台北市松山區|面議(經常性薪資4萬含以上)
      面議(經常性薪資4萬含以上)|5年工作經驗以上|專科

      Responsible for the overall smooth operation of the Hotel. Act as the "Liaison Officer" between guests and Management. Raise accurate and detail log entries for all incidents and occurrences in the hotel and follow through closely to achieve “win-win” situation between guests and hotel.  

      •Attend to guest‘s requests and complaints  

      •Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology  

      •Ensure LQE is delivered and a smooth and successful operation is carried out in these areas daily  

      •Co-ordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests  

      •Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition  

      •Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs  

      •Co-ordinate with Security with regards to any criminal act within the hotel or suspicious guests  

      •Co-ordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances  

      •Inspect VIPs arrival rooms with appropriate amenities set up  

      •Meet and greet VIPs arrivals and departures as highlighted by FOM

      展開收合
      2019-03-18
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    • Community Manager 社群經理

      台北市松山區|面議(經常性薪資4萬含以上)
      面議(經常性薪資4萬含以上)|經驗不拘|學歷不拘

      For this role, you will: 

      • Manage daily operation of the centre and ensure centre is  

      operational / functional 

      • Lead and train a team of Community Executives to provide  

      exceptional customer service that gives a ‘WOW’ factor to our  

      members 

      • Manage the centre OPEX Profit & Loss 

      • Handle walk-in enquiries and guests  

      • Manage members’ check-ins and check-outs 

      • Manages events at the centre including creating awareness  

      of the event to our members 

      • Handles member-related queries and issues, and ensure  

      satisfaction level of our members are high 

      • Maintains a cohesive and vibrant community  

      • Lead VIP visits or tours around the centre  

      • Maintain good relationship with vendors and building  

      management 

      • Prepare monthly centre related reports  

      • Assist and provide general day to day administrative support 

       

       

       

      主要工作職責內容為: 

      • 負責辦公空間日常營運,確保各項設施、服務正常運作。 

      • 帶領、訓練和管理社群經營團隊,提供會員超凡的服務品質。 

      • 管理辦公空間各據點年度營業費用。 

      • 接待辦公空間訪客,針對訪客對於各項產品、服務的詢問提供適切的答覆。 

      • 協助會員進駐與遷出。 

      • 管理辦公空間的各項活動,並協助活動宣導提升會員的參與熱誠。 

      • 針對會員的各項詢問、訴求提供適切的答覆與及時的處理,確保最高的會員滿意程度。 

      • 經營充滿活力的社群,維繫會員黏著度。 

      • 接待 VIP 訪客,進行辦公空間導覽。 

      • 與供應商和大樓物業管理維持良好的夥伴關係。 

      • 定期整理、準備辦公空間據點的管理報表。 

      • 協助日常行政工作。

      展開收合
      2019-03-14
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    • 課程專案經理

      台北市松山區|月薪 40,000~60,000元
      月薪 40,000~60,000元|5年工作經驗以上|大學

      1.銷售專案之設計、開發、管理、統籌及帶領專案組織 

      2.電話訪開發學員報名意願 

      3.相關課程及組合產品的介紹 

      4.顧客的權利義務解說及問題解答 

      5.報名流程的處理 

      6.公司每期最新活動傳遞給客服專員 (如:活動內容、活動目的、因應之話術)

      展開收合
      2019-03-12
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    • NL-新加坡商公司徵CS LEAD, 英文精通,EC客服經驗

      台北市松山區|年薪 800,000~1,000,000元
      年薪 800,000~1,000,000元|經驗不拘|大學|外商企業

      工作內容:  

       

      -Help lead a team of front-line support representatives to provide world-class support to our customers  

       

      -Partner with the entire team to convert initiatives into policies which will have a positive impact on our customers  

       

      -Ensure our customer service teams deliver high-quality performance  

       

      -Investigate incidents, verifying facts, and figuring out resolutions  

       

      -Monitor flagged and inappropriate content and identify trends in online risk  

       

      -Collaborate with internal team, both regional and country team  

       

      -Dive deep into the performance numbers, perform gap analysis and take data-driven actions to increase the quality and the reactivity of our customer service.  

       

       

       

      徵才條件:  

       

      -At least Bachelor’s Degree or higher  

       

      -Good communication skills in written and spoken English and local language  

       

      -At least 2 years of relevant professional experience and people management experience, preferably as a first responder, incident responder, customer service, or customer relations  

       

      -Real passion for helping others and crafting customer service experiences that exceed users’ expectations  

       

      -Ability to troubleshoot problems and find speedy resolutions  

       

      -Skilled at handling multiple issues at once to efficiently prioritize and solve a large number of inquiries  

       

      -Passionate about great customer experience  

       

      -Calm and collected - You will stay calm and can be the rock for those who come to us when they need help  

       

      -Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need  

       

      -Goal-oriented - You will do what it takes to achieve the critical metrics in providing a high quality of customer experience towards our customers  

       

      -Willing to learn - You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different strategies and tracking the results  

       

      -Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front-lines of a highly visible, fast-growing brand

      展開收合
      2019-03-18
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    • AL-Customer Service Lead (亞太地區成長最迅速的新加坡商電商平台)

      台北市松山區|月薪 60,000~100,000元
      月薪 60,000~100,000元|5年工作經驗以上|大學|外商企業

      公司簡介: 

      2014年成立,新加坡商新創電商平台,位於松山區 

      市場遍布亞太地區七個國家,此職位會report to 印度籍客服主管 

      台灣市場發展迅速,團隊年輕有活力,已經開始賺錢! 

       

      職稱: Customer Service Lead 

       

      工作內容: 

      -Help lead a team of front-line support representatives to provide world-class support to our customers 

      -Partner with the entire team to convert initiatives into policies which will have a positive impact on our customers 

      -Ensure our customer service teams deliver high-quality performance 

      -Investigate incidents, verifying facts, and figuring out resolutions 

      -Monitor flagged and inappropriate content and identify trends in online risk 

      -Collaborate with internal team, both regional and country team 

      -Dive deep into the performance numbers, perform gap analysis and take data-driven actions to increase the quality and the reactivity of our customer service. 

       

      徵才條件: 

      -At least Bachelor’s Degree or higher 

      -Good communication skills in written and spoken English and local language 

      -At least 2 years of relevant professional experience and people management experience, preferably as a first responder, incident responder, customer service, or customer relations 

      -Real passion for helping others and crafting customer service experiences that exceed users’ expectations 

      -Ability to troubleshoot problems and find speedy resolutions 

      -Skilled at handling multiple issues at once to efficiently prioritize and solve a large number of inquiries 

      -Passionate about great customer experience 

      -Calm and collected - You will stay calm and can be the rock for those who come to us when they need help 

      -Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need 

      -Goal-oriented - You will do what it takes to achieve the critical metrics in providing a high quality of customer experience towards our customers 

      -Willing to learn - You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different strategies and tracking the results 

      -Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front-lines of a highly visible, fast-growing brand

      展開收合
      2019-03-18
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    • 《知名外商 電話客服》大型電商客服專員 歡迎應屆畢業生 ! - ETS_220

      台北市松山區|月薪 32,000~42,000元
      月薪 32,000~42,000元|經驗不拘|專科

      知名外商電子商務平台 

      《完整教育訓練》,工作環境優異、氣氛佳、福利佳! 

       

      【工作內容】 

      ‧ 負責接聽消費者服務專線電話  

      ‧ 處理消費者訂單相關問題  

      ‧ 解決賣家及買家相關問題 

      ‧ 目前上班時間為週一~週五 9:00~18:00,但未來需可配合早晚及假日輪班。 

       

      【備註】 

      ‧ 需態度認真、反應機靈、穩定度高、情緒管理佳  

      ‧ 具電話客服1年以上經驗佳 

      ‧ 電商客服相關經驗尤佳

      展開收合
      2019-03-18
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    • 長隆●信義區-電子商務徵電商消費爭議客服 電話客服(O)TPL1

      台北市松山區|月薪 30,000~35,000元
      月薪 30,000~35,000元|2年工作經驗以上|專科

      【工作內容】職務說明: 

      1.用戶消費爭議案件處理  

      2.負責爭議組一般行政庶務及主管交辦事項  

      3.人格特質需細心、謹慎且具備高度責任感  

      4.需具備一線客服經驗  

      5.具接觸消費爭議案件之工作經驗者尤佳(非必備)  

      6.細心、積極、抗壓性佳

      展開收合
      2019-03-18
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