普安科技從事Enterprise Storage Solution之研發/生產/銷售之廠商
工作內容： (Solution Research)
Consulting and advising customer about company’s products and solutions on the technical level.
Working together with technical support team to solve customer’s technical issues.
Hosting technical training for customers.
Consulting and advising customer about company’s products and solutions on the technical level
Hosting technical training for customers
Working together with technical support team to solve customer’s technical issues
We are looking for a technical support engineer with problem solving skills, communication skills, strong customer service orientation and experience. The primary responsibility of this role is to provide post-sale support of cloud storage products and systems to global customers and ensure customer satisfaction.
Provide product technical service to customers for product installation and configuration.
Collect information and reporting bugs and feature requests from customers.
Understand customer needs and requirements and provide appropriate advises.
Work with customer and internal teams to develop potential solutions, and assist customers to solve technical problems.
Perform product technical training to customers.