1. Verify IBM software products in multi-language platforms to ensure the software products
have normal behavior in different language such as Chinese, Japanese or Korean.
2. Setup testing environment such as Windows, AIX, Solaris or Linux.
3. Design/perform test cases for multi-language environments and operating systems.
4. Coordinate and communicate with world wide IBM product developer for bug fixing.
(一)有線網路相關設備 (Cisco、Juniper、HP 等)、無線網路相關設備 (Aruba、CISCO 等)、防火牆相關設備、資訊安全相關設備等管理維護。
Third Level Support Engineer (3LS) is a technical support organization within the PS Organization that provides answers and solutions to customer technical issues for Commercial Solutions products, including but not limited to: RGS / Workstations / Mobile Workstation
The position deliverables include, but are not limited to:
Reproduce customer failures, drive root cause analysis, and deliver solutions to customers by interfacing with the Workstation GBU, Global Competence Centers, regional TCE organizations, and sales.
Provide feedback on product quality improvements to the GBU.
Work with regional TCE groups and the Global Competency centers to determine and implement business solutions instead of technical solutions when needed.
Interface with the Workstations GBU to provide the voice of the customer input in design decisions as well as end game quality assessment before shipments.
Author engineering advisories detailing quality issues and their solutions.
Promote TCE improvements throughout product lifecycle.
Provides mentoring and guidance to 2nd level support engineers, GBU partners, and field personnel.
Influence support strategy and sets functional policy and direction.
Work with NPI program team to improve TCE for new products.