The Quality Engineer is responsible for driving continuous improvement in the quality of Dell systems, solutions, peripherals, and software as experienced by our customers. The Quality Engineer works with Engineering, Manufacturing, Procurement, Supplier Quality and Product Support to ensure that Dell delivers high quality products and processes to customers. Additional responsibilities include ensuring quality goals and performance measurements are met.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Lead in Core Team (Program Team) as a quality representative identify and implement action resolve Customer Experience issues, reduce dispatch rates and better customer experience.
Work with cross-functional team to support the CLCA process relative to portable / desktop computers.
Drive quality improvements by eliminating sources of defects in the design, supplier, new product introduction, and mfg processes.
Drive improvements in dispatch rates and warranty cost through product and process quality improvements.
Drive cross-functional quality improvements focused on robust design, superior supplier quality management and enhanced diagnostic capability.
Utilize product and process lessons learned to drive preventative actions and improvement plans.
Drive cross functional WW initiatives to drive overall warranty cost reduction and customer improvement using BPI principles.