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Expectations 客戶關係維護專員 Account Manager,職務之目標為提升客戶數量及客戶價值。 負責追蹤客戶對菜蟲農食的服務滿意、深入追蹤客戶的需求與期待、並與業務顧問協力於發展新客戶並維持長期的老客戶關係。 What you will do? 1. 規劃客戶回訪計畫並執行 2. 挖掘客戶潛在營運痛點並及時解決客戶問題 3. 蒐集潛在客戶資料,業務顧問協作新客戶發展 4. 依客戶開發策略建立客戶名單 5. 分析客戶需求及挖掘尚未滿足之潛力 6. 規劃合理之業務開展計畫,推進公司成長策略方向 Job Specific Qualifications - 具備卓越的溝通技巧並對客戶需求有強大的好奇心 - 能有效率的建立互信 - 對客戶或是市場的改變具備高度警戒 - 具備高度的問題解決與開創能力 - 能在當前的工作流程中找出改善機會並領導變革 - 較深入了解 Google Sheets General Personalities - 熱愛台灣農業並希望能參與改變 - 有高度工作專業及熱誠 - 能自我管理 - 具備在無明確規則的環境中仍能持續成長的能力 - 渴望學習 Desired, not required - 具備餐廳營運或是農業生產的知識 - 具備農產採購相關經驗 - 曾管理過複雜的生產流程或具備農產品質分級之經驗 『加入菜蟲團隊,讓我們一起創新台灣農業!』

應徵人數|1-5 人

2024/03/29

管理部徵人條件 ,薪資待遇:38000~40000元 1.負責營業樓面營運管理及廠商活動聯繋 2.清潔、保全人員之管理 3.負責與公家單位接洽或申辦事項 4.具建設公司業務部經驗 5.熟悉房地產銷售及房地產相關法令

應徵人數|1-5 人

2024/03/29

1.協助公司主管處理工作上交辦的事務 2.協助主管計劃和指揮人員相關的訓練,績效的評估 3.根据編制及工作執掌,有效進行客服人員的培訓、激勵、輔導及管理,提出明確客服系統需求,與工程人員協調溝通 4.規劃與公司規章符合之客戶服務作業流程 (如:相關表單製作、客服作業流程) 5.檢視客戶滿意度,並向上報告,如顧客滿意度低需找出問題點並提出解決方案 6.各項客服相關管理表單製作與分析,有效強化內稽內控之作業執行 7.負責人員之調度、督導及管理。 8.建立人員培訓制度,督導課程的執行,以提升人員專業技能。

應徵人數|1-5 人

2024/03/29

1. 主動關心顧客需求並與顧客互動建立良好顧客關係。 2. 處理顧客抱怨之窗口並詳細追蹤紀錄以增進顧客滿意度。 3. 確認VIP顧客入住前之各項細節準備與接待工作。 4. 維護酒店網路評價與意見回覆。 5. 檢視各單位服務細節並確保每位顧客皆受到妥善的照顧。 6. 夜間稽核各項營收之督導。 7. 協助各單位人力調度及支援。

應徵人數|1-5 人

2024/03/29

1、具策略化思考,能規劃未來營運目標。 2、維持、控管餐飲服務及產品品質。 3、顧客服務、維護顧客關係、客訴及危機處理。 4、控管各項成本及分析營運狀況,執行公司改革創新策略。 6、人員與物品環境安全衛生維護。 7、跨部門資源整合及溝通協調。 8、對於公司內事務需親力親為深入了解。 ※必要時需自配合月子中心親自指揮及教導 ※有相關經驗尤佳商業及管理學門,餐旅服務學類

應徵人數|1-5 人

2024/03/29

Tesla Motors is looking for an 〝Assistant Service Manager/ Service Manager” to work on one of the most progressive vehicles in the world. This position is customer facing, so personality and technical ability go hand in hand. Excellent Oral and Written communication required. If you are interested in driving a positive customer experience, we are interested in speaking with you. We are looking for self-motivated team players with a positive attitude! We seek individuals who value customer satisfaction. The Assistant Service Manager will provide communication to our customers on maintenance and repair needs that are identified during service. He / She will assist the local service manager in managing the Local Service Operation as well as providing active technical support in the store. It is a hands-on management role. Our Service Managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials. - Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. You will actively monitor customer service trends to make necessary improvements, and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience. - People: Our Service Managers lead by example. We expect you to put your team’s success before your own, and actively involve yourself in your team members’ growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you to build a team of top talent and mentor the next generation of Tesla leaders. Our Service Managers are the coaches of their teams – you must provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities. You will be responsible for leading change and inspiring your team every day. -Operational excellence: As a Service Manager, you must understand and own every aspect of your service center’s performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions. -Financials: Service Managers are expected to understand our business, know their numbers and lead the center’s daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable. Our Service Managers act in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers. Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.普通小型車

應徵人數|1-5 人

2024/03/29

1.檢討並協助 業務管理細節,個別引導業務人員,提升團體業績 2.訓練與檢視 業務人員專業知識與銷售流程、要求服務品質,進而提升會員滿意度與忠誠度 3.檢討並協助 每周確認業務人員各項工作細節是否完成,檢討、與改進計畫 4.業務開發、拓展市場,以達成績效目標 5.其他依公司指示之事務。輕型機車

應徵人數|1-5 人

2024/03/29

1.會員制俱樂部會員接待服務 2.會員制俱樂部會員會籍合約諮詢 3.審核會員會籍應收款項帳務 4.販售商品及內部備品之進銷存管理 5.執行地方主管機關要求之服務設備品質檢驗流程 6.維護、更新、管理各類文件檔案報表 7.會員會籍資料庫系統使用、管理

應徵人數|1-5 人

2024/03/29

公司簡介: 菜蟲農食是一個提供餐廳直接向生產者採購蔬菜食材的平台。 基於數據演算法、革新的商業模式、以及我們的餐廳及生產者網絡,我們正在推動現代的農產運銷。 從台北市出發,菜蟲農食正打造許多餐廳每天依賴透明的平台: 一方面我們確保餐廳夥伴能獲得高品質的食材、服務、以及成本優勢,另一方面我們協助生產夥伴更明確了解市場需求,並更有效的連結至消費市場。 我們致力於打造更好的台灣農業。 工作內容: 1. 客戶服務 - 協助處理客訴及退換貨事宜,並紀錄留存 - 提供產品相關資訊及諮詢服務 - 回應客戶對商品價格的查詢及報價相關問題 - 維護客戶資料 - 反應顧客需求至相關部門,協調並確保其他團隊成員了解客戶需求 2. 訂單處理 - 即時處理客戶訂單,依照顧客需求至系統完成訂單作業,交接至理貨單位 - 依照客戶需求調整出貨資訊 - 每日出貨單整理,完成備貨資訊交接至採購單位 - 客戶訂單跟催 3. 工作優化 - 優化工作內容,並以提高工作效率作為首要目標 - 因應公司成長策略,彈性調整客服工作內容 - 將客訴資料與客戶需求加以記錄,進行初步數據分析 - 發展客戶維繫策略,以確保客戶滿意度及留存率 必須經驗與能力: - 過去有客戶關係管理、業務銷售、客戶經理等經驗 - 具備細心與耐心完成每日例行工作 - 具備卓越的溝通技巧(包含口頭與文字) - 深入學習並了解工作領域問題 - 能夠在無明確規則前嘗試解決問題 - 心態開放與團隊夥伴建立互信 - 對客戶或是市場的改變具備高度警覺心 - 深入了解 Google Sheets 獎金激勵機制:依照公司制度,每月核發績效獎金。 加入菜蟲團隊,讓我們一起創新台灣農業!

應徵人數|1-5 人

2024/03/29

◎職務內容: 1、電商營運管理 2、執行主管設定KPI 3、數位行銷整合、創造用戶商品的需求 4、熟悉網購金流、物流、客服及會員機制 ◎具備條件: 1、電商服務產業兩年經驗 2、對服務充滿熱忱、積極、抗壓性高 3、擅於與團隊保持良好溝通 4、勇於挑戰、樂於學習 5、廣告投放有經驗者,優先面試 6、若有顧客管理系統操作經驗者尤佳

應徵人數|1-5 人

2024/03/28

Customer Service Operation Manager We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. As part of our exciting expansion plan, we are hiring for a Customer Service Operation Manager . Responsibilities: - Responsible for managing the CS Escalation team and ensuring the efficient operation of our customer service team. - Manage the CS Escalation team, including support to other departments, issue and incident management, complaint handling, and resolution of complex customer inquiries. - Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in our customer service operations. - Monitor and analyze CS operational metrics and other relevant KPIs, to identify areas for improvement and drive changes to improve customer satisfaction. - Provide guidance to communicate with customers to resolve issues, handle complaints, and provide exceptional customer service. Requirements: - Fluent in Korean (At least TOPIK level 6) and Mandarin, working level proficiency in English - Minimum of 5 years of experience in customer service operations management. - Strong analytical and problem-solving skills, with the ability to use data to drive decisions and optimize processes. - Excellent communication and interpersonal skills, with the ability to effectively communicate with both customers and internal stakeholders. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Highly motivated and experienced customer service operations professional with a passion for driving customer satisfaction. Recruitment Process -Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer -The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider -This job posting may be closed prior to the stated end date for application if all openings are filled. -Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. -Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

應徵人數|1-5 人

2024/03/28

客服人員在值班時是透用電話, 並且在大多數情況下是顧客與酒店的第一接觸點在更廣泛的範圍內,客服務中心的電話是要非常重要的,作為酒店的聲音,您將為所有來電者創造效率,友善和溫暖的印象。 The Guest Service Officer is directly responsible for the Switchboard whilst on duty. On a broader scale the Guest Service Center telephone is to beware that as the “voice of the hotel, and at most times the first point of contact with the Hotel, you are to create an impression of efficiency, friendliness and warmth to all callers to the hotel.

應徵人數|1-5 人

2024/03/28

1. 營造兒童遊憩區歡樂氣氛 2. 現場兒童活動區域安全維護,維持場內秩序 3. 休閒設施硬體維護與管理 4. 遊憩區活動規劃,並推動執行管理 5. 現場環境清潔與衛生消毒基本作業 6. 具活動企劃及主持能力者佳 7. 有兒童遊樂區相關工作經驗1年以上

應徵人數|1-5 人

2024/03/28

■ 部門策略之設定與建議 ■ 營運現場整體形象維持與實施 ■ 行銷活動內容之配合與執行 ■ 現場軟硬體之認知及學習 ■ 熟悉部門例行管理報表執行與學習,ex:長短期、季節性、特定活動、獎勵計劃擬定等… ■ 各項部門計畫之執行、監視與實施與學習 ■ 達成營運主管各項營運績效設定及部門管理績效達成,ex:人力成本、產品成本控管、效益評估等... ※ 錄取後需配合公司各營運點輪調。輕型機車

應徵人數|1-5 人

2024/03/28

1. 訓練、督導和協助客務員的工作。 2. 客務員人力安排與調度。 3. 客房安排事宜(訂房、排房、進房、退房等),並與房務部核對相關資訊之正確性。 4. 處理帳務並確認入帳作業符合標準作業流程。 5. 顧客客訴客怨處理並詳實紀錄處理過程。 6. 接待客人並提供相關服務。 7. 可配合輪班普通小型車,普通重機車

應徵人數|1-5 人

2024/03/28

工作時間:凌晨5點到下午1點,排休 職務期待: 行政客服專員的職責為回覆客戶資訊、解決客戶問題,並完成營運現場每日之行政事務和帳務數據整理。 職務內容: 1. 客戶服務 - 熟悉公司規章及客服作業流程 - 協助處理客訴及退換貨事宜,並紀錄留存 - 提供產品相關資訊及諮詢服務 - 回應客戶對商品價格的查詢及報價相關問題 - 維護客戶資料 - 了解並能迅速回覆顧客問題解決客戶疑問 - 反應顧客需求至相關部門,協調並確保其他團隊成員了解客戶需求 2. 總務工作 - 營運基地零用金管理及出納 - 供應商數據回報及收據請款 - 產出出貨單據及確認 - 每日現場零用金結帳 - 耗材採購與盤點 - 營運數據資料之整理追蹤 工作條件: - 具備客戶管理相關工作經驗 - 具備行政或總務相關經驗 - 具備使用Google Sheets的基本能力(或使用Excel之基本能力) - 具備細心與耐心完成每日例行工作 - 具備卓越的溝通技巧(包含口頭與文字) - 深入學習並了解工作領域問題 - 能夠在無明確規則前嘗試解決問題 - 與團隊夥伴建立互信 一般條件: - 熱愛台灣農業並希望能參與改變 - 有高度工作專業及熱誠 - 能自我管理,渴望學習 補充說明: 因本職缺之工作時間為清晨5點-下午1點。若面試有通過會先以計時方式(依照勞基法薪資)安排現場實習,確認作息時間可以配合後兩週至一個月內正式起聘。 加入菜蟲團隊,讓我們一起創新台灣農業!

應徵人數|1-5 人

2024/03/28

林森拉娜SPA&娃娜精品聯合招募 中部區域直營連鎖美容/精品複合式行銷SPA館,唯一培養全方位專職人才,工作環境單純,制度完善健全。 1.協助客戶美容美體售後操作服務,行政、客服等庶務。 2.依職務階級支薪(皆為每月/長期保障薪資),平均同仁薪資約月領35,000~45,000元(底薪28000+各項獎金),收入穩定有保障。 3.工作穩定,可學習一技之長及訓練口才。 4.免費專業技能培訓/實戰經營管理教育、認識中醫理論。 5.可晉升諮詢顧問、銷售副理。 6.提供免費制服、勞健保、6%勞退金、生日禮品、三節禮金、年終獎金、員工購物優惠、國內外旅遊。

應徵人數|1-5 人

2024/03/28

全台14家直營分店現正需要積極想大展身手的你(妳) *****我知道此時您在想什麼*****. 窗簾業也有業務? 窗簾賺的到錢嗎? 窗簾有市場嗎? 窗簾不是買一次用10年嗎? ***與其猜,不如來了解看看*** ***給自己一次逆轉人生的機會!!!*** 在富居我們最重視的是員工福利! ***保證業界福利第一,並備有員工宿舍*** 我們是窗簾業頂尖的銷售團隊! 我們充滿熱情每天為了收入努力! ***求職潮到來,擔心誤入陷阱的您請放心*** 1.我們是傳統實在的窗簾店,絕對不是傳直銷,要您屯貨 2.我們不是非法吸金,絕對不會要您掏錢出來購買產品,把員工當做客人 3.我們擁有堅強的銷售團隊,完整的教育訓練,教你如何在這行生存,絕對不會叫你利用親友 拜託~“懶惰”、“眼高手低”、“個性軟趴趴像麻糬” 如你有以上特質,千萬千萬別嘗試本職缺! 我們教您的不單單是業務銷售,談判技術,更重要的是我們教您如何經營管理~ 在這裡.....我們給您發揮的舞台,讓您大膽的一展長才~ ☆電子業....無薪假頻傳加班加到死,還要擔心隨時被裁員....... ☆保險業....不斷的叫新人從親朋好友下手,人脈用完後呢???? ☆房仲業....三年不冒泡,冒泡吃三年.....三年會不會已經餓死了?? 還在委屈自己從事一個月兩萬多的工作?老是對自己沒有信心? 您是一匹千里馬確找不到伯樂嗎? 您有過人的才能確沒有老闆賞識你嗎? 您之前的工作是否常因景氣及大環境影響而收入不穩定呢? 機會只給隨時準備好的人!!!!! 【你真的甘心一輩子當小資女、小資男嗎??】 【你還在領死薪水,卻眼巴巴看著別人買房子、買車子、過好日子嗎??】 一起加入我們的行列吧!! 無經驗可(有保險˙仲介˙汽車..等銷售經驗尤佳) 3個月內當店長 1. (店務經營)、產品行銷、客戶維繫、固定區域客戶維繫等工作。 2. 學習當店長,訓練經營管理人員。 3. 預備接受公司訓練,成為公司未來職缺幹部或主管。 ☆每月1~2萬各項業績激勵獎金(額外收入) ☆滿六個月表現優異享重型機車購車補助 ☆滿一年表現優異享國產汽車購車補助 ☆每年七,八月國外員工旅遊 ☆每月員工聚餐 固定底薪加高額抽成 歡迎想挑戰高薪的你 月入六位數不是夢 只要您有企圖心,野心~別再擔心您沒經驗行不行,教您是我們的責任~ ***請注意 本職缺屬業務性質工作,需在外開發,並非屬於呆在門市做銷售的工作,如您屬於每月只想領區區2~3萬就夠用的話 請勿嘗試喔 【ps.我們絕對比汽車,房仲,保險更簡單】***

應徵人數|1-5 人

2024/03/28

全台14家直營分店現正需要積極想大展身手的你(妳) *****我知道此時您在想什麼*****. 窗簾業也有業務? 窗簾賺的到錢嗎? 窗簾有市場嗎? 窗簾不是買一次用10年嗎? ***與其猜,不如來了解看看*** ***給自己一次逆轉人生的機會!!!*** 在富居我們最重視的是員工福利! ***保證業界福利第一,並備有員工宿舍*** 我們是窗簾業頂尖的銷售團隊! 我們充滿熱情每天為了收入努力! ***求職潮到來,擔心誤入陷阱的您請放心*** 1.我們是傳統實在的窗簾店,絕對不是傳直銷,要您屯貨 2.我們不是非法吸金,絕對不會要您掏錢出來購買產品,把員工當做客人 3.我們擁有堅強的銷售團隊,完整的教育訓練,教你如何在這行生存,絕對不會叫你利用親友 拜託~“懶惰”、“眼高手低”、“個性軟趴趴像麻糬” 如你有以上特質,千萬千萬別嘗試本職缺! 我們教您的不單單是業務銷售,談判技術,更重要的是我們教您如何經營管理~ 在這裡.....我們給您發揮的舞台,讓您大膽的一展長才~ ☆電子業....無薪假頻傳加班加到死,還要擔心隨時被裁員....... ☆保險業....不斷的叫新人從親朋好友下手,人脈用完後呢???? ☆房仲業....三年不冒泡,冒泡吃三年.....三年會不會已經餓死了?? 還在委屈自己從事一個月兩萬多的工作?老是對自己沒有信心? 您是一匹千里馬確找不到伯樂嗎? 您有過人的才能確沒有老闆賞識你嗎? 您之前的工作是否常因景氣及大環境影響而收入不穩定呢? 機會只給隨時準備好的人!!!!! 【你真的甘心一輩子當小資女、小資男嗎??】 【你還在領死薪水,卻眼巴巴看著別人買房子、買車子、過好日子嗎??】 一起加入我們的行列吧!! 無經驗可(有保險˙仲介˙汽車..等銷售經驗尤佳) 3個月內當店長 1. (店務經營)、產品行銷、客戶維繫、固定區域客戶維繫等工作。 2. 學習當店長,訓練經營管理人員。 3. 預備接受公司訓練,成為公司未來職缺幹部或主管。 ☆每月1~2萬各項業績激勵獎金(額外收入) ☆滿六個月表現優異享重型機車購車補助 ☆滿一年表現優異享國產汽車購車補助 ☆每年七,八月國外員工旅遊 ☆每月員工聚餐 固定底薪加高額抽成 歡迎想挑戰高薪的你 月入六位數不是夢 只要您有企圖心,野心~別再擔心您沒經驗行不行,教您是我們的責任~ ***請注意 本職缺屬業務性質工作,需在外開發,並非屬於呆在門市做銷售的工作,如您屬於每月只想領區區2~3萬就夠用的話 請勿嘗試喔 【ps.我們絕對比汽車,房仲,保險更簡單】***

應徵人數|1-5 人

2024/03/28

Customer Service Operation Manager We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what‘s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. As part of our exciting expansion plan, we are hiring for a Customer Service Operation Manager. Responsibilities: - Responsible for managing the CS Escalation team and ensuring the efficient operation of our customer service team. - Manage the CS Escalation team, including support to other departments, issue and incident management, complaint handling, and resolution of complex customer inquiries. - Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in our customer service operations. - Monitor and analyze CS operational metrics and other relevant KPIs, to identify areas for improvement and drive changes to improve customer satisfaction. - Provide guidance to communicate with customers to resolve issues, handle complaints, and provide exceptional customer service. Requirements: - Fluent in Korean (At least TOPIK level 6) and Mandarin, working level proficiency in English - Minimum of 5 years of experience in customer service operations management. - Strong analytical and problem-solving skills, with the ability to use data to drive decisions and optimize processes. - Excellent communication and interpersonal skills, with the ability to effectively communicate with both customers and internal stakeholders. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Highly motivated and experienced customer service operations professional with a passion for driving customer satisfaction. Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

應徵人數|1-5 人

2024/03/28