The IBM (International Business Manager) is responsible for assisting her/his assigned Franchisees in their efforts to develop and operate their business in such a way as to BUILD SALES and OPTIMIZE PROFIT while adhering to the standards of operations, policies and procedures associated with the La Kaffa Brands and/or Systems, as applicable. Additionally, the International Business Manager is responsible in assisting with new business development opportunities including new store opening processes.
Specific Responsibilities include:
- Actively participate in the development of strategic objectives and business plans to advance the Company’s brand image and drive the growth and profitability of their assigned territories’ operations. Develops and achieves current and long-range business plans for their territories, which are aligned to and supports the Company’s direction.
- Develops and maintains successful franchise relations and provides leadership and influence within the assigned territories and franchise community to achieve business plans and customer count growth, operational objectives, reinvestment, development and financial results.
- Ensure focus on protecting the Company’s brand image by driving total customer satisfaction in all franchise and Company stores within the territories.
- Assist franchisees in optimizing profitability through ongoing analysis and consultative support of sales building and cost controls. Is skilled in analyzing P&L statements and can identify and problem-solve cost control opportunities.
- Provides leadership to franchisees within the assigned territories, leading to a performance driven culture characterized by high levels of retention, staffing and performance. Personally coaches franchise owners/operators and encourages a strong focus on maximizing productivity and the personal development at all levels.
- Effectively utilizes corporate, strategic partnerships, peers and support functions to achieve business goals.
1.依地區域性, 開發或維護相關客戶,定期拜訪合作之客戶, 了解需求, 解決問題, 培養長期夥伴之關係外,並在新市場開發潛在客戶，拓展中部相關市場，以達業績目標和既有客戶相關服務