- |休閒服務越南|月薪 45,000~60,000元月薪 45,000~60,000元|經驗不拘|學歷不拘展開收合
Main Purpose of the Job-
Reports to Manager, Entertainment Services.
Meet, greet and assist guests, ensure guests have a memorable vacation experience in HOIANA property. Participate in entertainment performances, promotions and events.
Key Duties and Responsibilities-
● Meet and greet guests upon arrival; create strong guest relationships with incredible first experience at our property;
●Assist guests and provide exceptional service which heightens the overall guest experience. Always thank guests for visiting us;
●Hand out leaflets, inform guests of property amenities, services, hours of operation and areas of interest and activities; be the source of knowledge in all aspects of the property;
●Resolve queries from guests and direct them as appropriate. Contact appropriate individual or department (e.g., Engineering, Reception, Housekeeping) as necessary;
●Exhibit great patience and refer any complaints in a courteous manner to the designated manager of the day;
●Report any feedback, incidents, accidents, injuries and unsafe work conditions;
●Develop and maintain positive working relationships with others, support team to reach common goals;
●Conduct guests’ questionnaire and property tour (whenever applicable);
●Assist Managers, Entertainment & Events in planning, execution and participation of entertainment programs, promotions and events;
●Adhere to the Company policies and procedures and comply with the Code of Conduct;
●Remain well-mannered and well-groomed as per Department and Company standards;
●Follow health and safety standards and strive for constant improvement to avoid health and injury hazards;
●Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible;
●Perform any other duties as required.