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    • EXECUTIVE, VIP SERVICES

      越南|月薪 45,000~60,000元
      月薪 45,000~60,000元|經驗不拘|高中職

      Main Purpose of the Job 

       

      Reporting to Shift Manager, VIP Services and the focus of this position is to provide quality customer service for Junket and VIP Customers and keep our guests informed of all promotional events occurring on-site. You are also responsible for the meeting / sending guest to and from airport, provide VIP customers with local attractions and other local and property information, to ensure excellent service to drive visitation and incremental revenue. This includes answering customers request, reservation of rooms, restaurants, tours and air ticket. 

      Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules in order to meet the business needs of HOIANA Casino & Resort. 

       

       

      Duties may include but not limited to: 

       

      • Provides the highest level of customer service to recognize and maintain players at the property. 

      • Provide accurate pricing on all products i.e. accommodations, airline and packages. 

      • Assist in promotional events, issue comps based on established guidelines. 

      • Up sell products and accommodations whenever possible. 

      • VIP Services duties includes reservations, tours and restaurants reservations, and airline ticket reservations. 

      • Develop and maintain rapport with guests, coworkers, and other departments and respond to customer questions, inquiries, complaints, requests, and needs efficiently. 

      • Maintains thorough knowledge of monthly promotions to accommodate customer inquiries and help spread awareness of ongoing marketing efforts. 

      • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, 

      • Must be able to maintain a pleasant, friendly, and welcoming attitude always. 

      • Other duties as assigned 

      • Attend, participate and assist in property events and promotions to ensure smooth operations.

      展開收合
      2019-11-11
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    • PIT MANAGER, TABLE GAMES

      越南|月薪 75,000~120,000元
      月薪 75,000~120,000元|5年工作經驗以上|學歷不拘

      Reporting to Operations Manager, Table games and will be responsible for managing assigned area on the gaming floor. Manage and organize supervisor and dealers assigned on the same area allocated and ensuring the compliance with all gaming and company regulations and procedures. All duties are to be performed in accordance with departmental and company policies, practices, and procedures. 

       

      Key Duties and Responsibilities  

       

      • Ensure that Pit Supervisor, Dealer Inspector and Dealers comply with the rules and regulations, directives of the internal control and standard operating procedures. 

      • Responsible to communicate to Supervisors, Dealer Inspectors, Dealers of changes or amendments in Company Policies or Procedures and ensure compliance. 

      • Provide excellent service to customers, respond promptly and courteously to customer requests. 

      • Responsible for the correct allocation and skill of the employee according to table requirement.  

      • Organize and supervise that the assigned area is equipped for all operational needs, including but not limited to; adequate float, adequate playing cards, and all gaming equipment is always operational and secured. 

      • Manage disputes outside the authority of Pit Supervisor and advise the operations manager of any dispute requiring their attention. 

      • Knowledgeable with Table Manager System, and Card Tracking System. Impart knowledge to your Pit Supervisor with system usage and knowing when to use manual process when applicable. 

      • Maintain Pit Diary for all important information and endorsing all necessary information to incoming Pit Manager. 

      • Maintain an awareness of player strategy and performance. 

      • Remain aware of all forms of fraudulent behavior inside the casino and immediately report to management any doubtful or suspicious activities and behavior. 

      • Interact with Surveillance Department and Operations Manager, advising them immediately of any possible problem areas. 

      • Provide coaching and development to Pit Supervisor, Dealer Inspector and Dealers during the shift. 

      • Ensure discipline is administered in consistent & fair manner to your Pit Supervisor, Dealer Inspector and Dealers. 

      • Conduct performance appraisals in a timely and constructive manner. 

      • Maintain a positive rapport and interaction with other departments. 

      • Understand the parameters and boundaries of position, exercising good judgment, referring situations to the Operations Manager of Table Games. 

      • Ensure that consistent and regular attendance is an essential function of this job. 

      • Protect and preserve the assets of the company. 

      • Maintain strict confidentiality in all departmental or company matters. 

      • Perform other related duties as assigned.

      展開收合
      2019-11-11
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    • EXECUTIVE, PLAYER DEVELOPMENT

      越南|月薪 60,000~66,000元
      月薪 60,000~66,000元|經驗不拘|學歷不拘

      Duties may include but not limited to: 

       

      • Provides the highest level of customer service to recognize and maintain players at the property. 

      • Maintain and build ongoing relationships with rated players via telephone and other social media Networking. 

      • Build and enhance existing customer relationships via telephone and written correspondence.  

      • Assist in promotional events, issue comps based on established guidelines. 

      • Interact with customers to promote increased play and repeat business. 

      • Develop and maintain rapport with guests, coworkers, and other departments and respond to customer questions, inquiries, complaints, requests, and needs efficiently. 

      • Proactively resolve any guest issue that arises, including the coordination of departmental assistance when necessary. 

      • Maintains thorough knowledge of monthly promotions to accommodate customer inquiries and help spread awareness of ongoing marketing efforts. 

      • Assist guests with general inquiries. 

      • Actively develops and maintains guest loyalty and incremental visitation through personal contact such as on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available amenities and promotional opportunities. 

      • Develops and maintains an active player list within criteria guidelines established for player development executives. 

      • Proactively seeks out new business, within the sourcing guidelines established for player development executive position, on the casino floor, introducing the benefits of and soliciting enrollment for HOIANA Members’ Club. 

      • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, 

      • Must be able to maintain a pleasant, friendly, and welcoming attitude always. 

      • Other duties as assigned

      展開收合
      2019-11-11
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    • AMBASSADOR, ELECTRONIC GAMING

      越南|月薪 45,000~60,000元
      月薪 45,000~60,000元|經驗不拘|高中職

      Duties may include but not limited to: 

       

      • Ensuring the delivery of exceptional guest service, in terms of guest interaction, timeliness of service, presentation of surroundings and environment, and availability of assistance. 

      • Identifying opportunities for improvement of operations through procedural advancement, revenue increasing changes, enhanced guest service, or boosting team member morale. 

      • Carry out duties effectively in accordance with the company Policies & Procedures and Departmental Performance Standards. 

      • Identifying and recognizing high worth guests, and ensuring they are given the recognition deserving of their value. 

      • Ensuring a safe and clean environment for the casino internal and external customer. 

      • Assist in monitoring, maintaining and controlling electronic gaming stock level (prize, membership cards, etc.) 

      • Ensuring the casino’s principles and guidelines are followed at all times.

      展開收合
      2019-11-11
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    • EXECUTIVE, VIP BUTLER

      越南|月薪 60,000~66,000元
      月薪 60,000~66,000元|經驗不拘|學歷不拘

      Duties may include but not limited to:  

       

      ‧Reports directly to and communicates with the Supervisor – Butler on all pertinent matters affecting guest service and Casino operations. 

       

      ‧Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Casino. 

       

      ‧Responds to guest needs and resolves related problems. 

       

      ‧Ensures VIP guests receive special attention. 

       

      ‧Ensures front of house and back of house regularly for cleanliness. 

       

      ‧Ensure that the conditions of all the butler floor suites are consistently well maintained and equipped according to the company’s standard. 

       

      ‧Ensure that the condition of the butler pantry is well maintained and equipped. 

       

      ‧To provide 24/7 personalized service at the highest level befitting the five-star standard 

       

      ‧To attend to all the wants and needs of the butler floor VIPs.  

       

      ‧Consistently seek new and innovative service initiatives to “wow” the butler floor VIPs. 

       

      ‧Ensures that all Butler equipment are accounted for and are always in good condition. 

       

      ‧Is fully conversant with all Casino emergency procedures. 

       

      ‧Does everything possible to ensure that the guests depart the Casino with a positive impression of the Casino services.  

       

      ‧Adhere to the Company policies and procedures and comply with the Code of Conduct. 

       

      ‧Remain well-mannered and well-groomed as per Department and Company standards. 

       

      ‧Follow health and safety standards and strive for constant improvement to avoid health and injury hazards. 

       

      ‧Performs related duties and special projects assigned.

      展開收合
      2019-11-11
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