中嘉集團是寬頻網路與數位有線電視的領先品牌，我們正在尋找積極的電話銷售管理服務人才【客服主任(基隆)】，有意朝發展穩定、晉升之路的同仁，歡迎您加入我們的行列！ ● 中嘉集團官網：https://www.homeplus.net.tw/cable/ ● 企業影片介紹：https://youtu.be/RWyLn9mwr6k 【公司優勢】 1、全台市占率有線電視用戶第一名的知名品牌，社群媒體網路高曝光度。 2、完整教育訓練培訓銷售及服務專業相關技能知識。專業產品行銷及訓練單位指導同仁，規劃顧客導向家庭式高CP值產品，服務兼銷售更輕鬆！ 3、重視消費者體驗及滿意度，定期維繫客戶持續關懷，讓客戶聰明消費持續回購。 【福利制度】 1、正職員工統一享勞健保與勞退6％提撥。 2、免費團保(含疫苗險)，另可自費申請加保眷屬團保。 3、中秋端午禮金/禮卷、旅遊民生補助、健康檢查費用補助、婚喪喜慶補助、生日禮金。 4、員工申辦有線電視費用全免、寬頻網路及數位電視等加值服務享員工半價優惠補助。 5、員工聚餐及節慶活動、員購福利。 6、薪轉銀行每月跨行提款及跨行轉帳免手續費70次。 7、每月臨場醫護人員進駐。 【工作內容】 1、客服單位銷售服務業績管理與目標達成。 2、提升服務電話接聽品質與效能、提升客戶滿意度。 3、客服人員輔導與管理。 4、具電信/有線電視相關產業佳。 【其他條件】 1、有熱忱，談吐流利、具賺錢企圖心、高EQ以及高抗壓性，想領取獎金且帶領團隊者，歡迎主動投遞應徵。 2、口齒清晰，善於溝通、親切熱忱，具服務精神及抗壓能力。 3、具學習力、配合度佳，能快速融入團隊。 4、具國語及台語聽、說能力。 5、具備基礎電腦運用，中文打字每分鐘30字以上。 6、有相關客服主管經驗者佳。

中嘉集團是寬頻網路與數位有線電視的領先品牌，我們正在尋找積極的電話銷售管理服務人才【客服主任(內湖)】，有意朝發展穩定、晉升之路的同仁，歡迎您加入我們的行列！ ● 中嘉集團官網：https://www.homeplus.net.tw/cable/ ● 企業影片介紹：https://youtu.be/RWyLn9mwr6k 【公司優勢】 1、全台市占率有線電視用戶第一名的知名品牌，社群媒體網路高曝光度。 2、完整教育訓練培訓銷售及服務專業相關技能知識。專業產品行銷及訓練單位指導同仁，規劃顧客導向家庭式高CP值產品，服務兼銷售更輕鬆！ 3、重視消費者體驗及滿意度，定期維繫客戶持續關懷，讓客戶聰明消費持續回購。 【福利制度】 1、正職員工統一享勞健保與勞退6％提撥。 2、免費團保(含疫苗險)，另可自費申請加保眷屬團保。 3、中秋端午禮金/禮卷、旅遊民生補助、健康檢查費用補助、婚喪喜慶補助、生日禮金。 4、員工申辦有線電視費用全免、寬頻網路及數位電視等加值服務享員工半價優惠補助。 5、員工聚餐及節慶活動、員購福利。 6、薪轉銀行每月跨行提款及跨行轉帳免手續費70次。 7、每月臨場醫護人員進駐。 【工作內容】 1、客服單位銷售服務業績管理與目標達成。 2、提升服務電話接聽品質與效能、提升客戶滿意度。 3、客服人員輔導與管理。 4、具電信/有線電視相關產業佳。 【其他條件】 1、有熱忱，談吐流利、具賺錢企圖心、高EQ以及高抗壓性，想領取獎金且帶領團隊者，歡迎主動投遞應徵。 2、口齒清晰，善於溝通、親切熱忱，具服務精神及抗壓能力。 3、具學習力、配合度佳，能快速融入團隊。 4、具國語及台語聽、說能力。 5、具備基礎電腦運用，中文打字每分鐘30字以上。 6、有相關客服主管經驗者佳。

1. 確保服銷人員績效及單位運營目標的達成；提供現場管理與業務輔導。 2. 人員輔導面談及管理，提出服務品質優化方向，以達公司績效指標。 3. 對服銷流程及相關服銷數據分析提出改善建議。 4. 建構優質客服團隊，制定標準作業流程、培訓計畫及稽核回饋機制。 5. 與跨單位主管維持良好的溝通，使日常團隊運營順暢。 6. 其他主管交辦事項。

1、使用線上通訊軟體，透過文字幫助顧客解決問題、例行工作協調管理 2、解決B2B顧客問題和〝處理抱怨〝，確保顧客滿意並降低負面衝擊 3、協助介面介紹、系統設定介紹、問題收集、統合整理以及狀況排除 4、跨部門溝通協調、處理主管交辦事項，有團隊合作精神 5、文字表達能力好，具服務熱忱，需可配合輪班

1. 進行客戶的接洽業務推廣及維護 2. 執行主管交辦事項輕型機車

Customer Service Operation Manager We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. As part of our exciting expansion plan, we are hiring for a Customer Service Operation Manager . Responsibilities: - Responsible for managing the CS Escalation team and ensuring the efficient operation of our customer service team. - Manage the CS Escalation team, including support to other departments, issue and incident management, complaint handling, and resolution of complex customer inquiries. - Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in our customer service operations. - Monitor and analyze CS operational metrics and other relevant KPIs, to identify areas for improvement and drive changes to improve customer satisfaction. - Provide guidance to communicate with customers to resolve issues, handle complaints, and provide exceptional customer service. Requirements: - Fluent in Korean (At least TOPIK level 6) and Mandarin, working level proficiency in English - Minimum of 5 years of experience in customer service operations management. - Strong analytical and problem-solving skills, with the ability to use data to drive decisions and optimize processes. - Excellent communication and interpersonal skills, with the ability to effectively communicate with both customers and internal stakeholders. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Highly motivated and experienced customer service operations professional with a passion for driving customer satisfaction. Recruitment Process -Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer -The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. - Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider -This job posting may be closed prior to the stated end date for application if all openings are filled. -Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. -Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

客服專員 （韓文/英文）
 工作內容 誠徵積極、顧客導向的客服專員。酷澎的客服專員需要處理解決向上通報的顧客提問，提供優質的顧客服務，提升顧客滿意度。 職責： • 擔任顧客的聯絡窗口，替第一線客服人員處理複雜或向上通報的顧客問題和詢問。 • 運用解決問題能力，處理顧客提問和客訴，包括研究及提供及時正確的回覆。 • 辨識顧客提問和回饋的趨勢及模式，告知相關利害部門，改善整體顧客體驗。 • 與其他部門團隊合作，解決顧客問題，改善整體顧客滿意度。 • 教導第一線客服人員並提供回饋，改善客服人員能力及知識，確保提供服務品質一致。 要求條件： • （必備）中文聽說讀寫能力具台灣人母語程度。 • 大學畢，兩年以上工作經驗。 • 具客服經驗，有客服中心或類似環境的經驗尤佳。 • 韓文讀寫流利，英文基本可。 • 溝通和人際技巧強，能有效和顧客、團隊成員、其他利害關係人溝通。 • 能在步調快和多變的環境工作，能同時處理多項任務和優先事項。 • 問題解決能力強，能發現和解決複雜的顧客問題與客訴。 • 注重細節與精確度，能有效紀錄和顧客互動的內容和諮詢。 • 有客服軟體和工具的使用經驗尤佳（如：Zendesk） • 能按照業務需求彈性配合工作時段，如：夜間或周末。

Customer Service Operation Manager We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what‘s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. As part of our exciting expansion plan, we are hiring for a Customer Service Operation Manager. Responsibilities: - Responsible for managing the CS Escalation team and ensuring the efficient operation of our customer service team. - Manage the CS Escalation team, including support to other departments, issue and incident management, complaint handling, and resolution of complex customer inquiries. - Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in our customer service operations. - Monitor and analyze CS operational metrics and other relevant KPIs, to identify areas for improvement and drive changes to improve customer satisfaction. - Provide guidance to communicate with customers to resolve issues, handle complaints, and provide exceptional customer service. Requirements: - Fluent in Korean (At least TOPIK level 6) and Mandarin, working level proficiency in English - Minimum of 5 years of experience in customer service operations management. - Strong analytical and problem-solving skills, with the ability to use data to drive decisions and optimize processes. - Excellent communication and interpersonal skills, with the ability to effectively communicate with both customers and internal stakeholders. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Highly motivated and experienced customer service operations professional with a passion for driving customer satisfaction. Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

【投遞方式】 請至：https://grnh.se/1f1175831us 投遞履歷，我們會以這邊收到的履歷為主。 Dcard 是在年輕族群有極高滲透率與影響力的社群平台。我們致力於打造一個讓每個人都可以放心分享自己故事的地方，讓平凡人分享不平凡故事的新世代社群服務。我們的用戶來自世界各地，除了既有社群服務與版圖，我們也正全力擴張發展新型業務及跨國市場。 面對快速變化的社群生態，我們期待更多優秀的人才加入 Dcard。為了達成這個目標，我們需要社群營運專員 - 板主營運加入我們，你將打造專屬於 Dcard 的板主文化，協助板主將看板經營得更好，吸引更多人在看板內討論！加入這個熱愛挑戰的團隊，一起打造被千萬人喜愛與使用的產品吧！ 【為什麼你該加入 Dcard？】 Dcard 產品從抽卡延伸至論壇、電商等、服務對象從大學生到所有年輕人。我們正在以成長型思維打造一個快速成長、持續擴展影響力的組織。團隊聚焦長期使命願景與戰略，一同專注目標並持續突破。我們面向世界，在不同領域創造更多的發展與機會，也不滿足於現有版圖。我們需要你的加入幫助 Dcard 在更多領域提供價值給使用者！ 【簡單介紹 Community 團隊】 我們希望持續打造一個更多元、豐富的環境，並創造更多討論！ 目標是能讓更多的人都能在 Dcard 找到自己感興趣的話題並一起討論，幫助卡友找到屬於自己的同溫層 如果你對打造板主文化有興趣，Dcard 上大大小小的看板瞭若指掌 或是擁有各種多元興趣的話題，我們很歡迎你加入！ 【你將在團隊參與⋯】 ．規劃各種板主線上線下交流活動，提升板主之間的凝聚力 ．建立板主管理制度，幫助他們更好地經營看板 ．和產品團隊合作，共同打造板主專屬功能 ． 熟悉 Dcard 看板生態，挖掘並開設具討論潛力的看板 ．帶領實習生夥伴，一起工作完成團隊任務，並協助其成長 【我們期待看到一個優秀的社群營運專員具備以下能力】 ．具 1 年以上 KOL 管理 / 創作者或平台營運 /品牌公關溝通相關工作經驗 ．Dcard 和其他社群媒體平台的重度用戶 ．具有良好的溝通能力與團隊精神、喜歡跟人互動 ．具良好數據洞察和邏輯分析能力，能從數據中發現、分析問題並提出解決方案 ．積極，願意挑戰新領域，關注為什麼要這麼做，並相信永遠有更好的作法 【如果你擁有以下能力，那就更棒了！】 ．文案寫作能力佳 ．具備活動企劃 / 客服相關經驗 ．具平面、多媒體編輯、SQL 能力 ．能夠簡單操作設計軟體，例如： Ps、Pr、Ai 【為什麼要加入我們？】 ．充滿熱情的跨國團隊，用成長型思維打造快速成長的組織。 ．打造社群、電商、廣告、跨國市場等挑戰性產品，參與各類新想法、新產品甚至是新市場的誕生！ ．擁有高頻率的溝通文化，夥伴頻繁地討論合作並給予回饋。 ．隨時取得書籍、課程講座、國內外 Conference 等任何資源，持續學習就是 Dcard 團隊的核心精神。 ．彈性的工作氛圍，不論你是工程師、營運、設計等任何角色，你將擁有彈性工時安排的空間。 ．重視每個相聚的時刻 ，不論是線上或線下，舉辦節慶派對各式分享會，讓大家在團隊生活得更開心。 【薪資待遇】 面議 【注意事項】 ．如果團隊覺得有機會合作，一起讓 Dcard 往更高的目標邁進，我們會儘速聯絡你！ ．若不符合的面試者，將不另行通知。

We are one of the fastest growing, most innovative companies in the world. Powered by an outstanding end-to-end e-commerce and logistics network, we are the 5th largest US tech IPO of all time with a fanatical culture of customer centricity, and a track record of world leading innovation. Coupang has broken traditional ecommerce tradeoffs, bringing customers lightning-fast delivery on millions of items at the lowest prices. With offices around the world including the US, China and Korea, Coupang is where talented entrepreneurs can seize new opportunities and take the initiative. We are seeking a highly motivated individual to join our team as a Customer Service - Training and Quality Specialist. As the Training and Quality Specialist, you will be responsible for designing, implementing, and maintaining our customer service training programs. You will also be responsible for auditing our customer service operations and providing feedback to ensure that we maintain a high level of service. Key Responsibilities: • Develop and maintain an internal knowledge base for customer service training. • Provide education and training to customer service staff through training sessions. • Develop customer service response templates. • Develop/Maitain FAQ. • Conduct audits of our customer service operations to ensure adherence to company service standards. • Design and implement a Quality Assurance (QA) program. Requirements: • Proven experience in customer service, with experience in either training or QA is preferred. • Fluency in either Korean or English. • Understanding of QA tool is a plus. If you are an individual who is passionate about delivering excellent customer service and has experience in developing training programs and conducting quality audits, we encourage you to apply for this exciting opportunity.

你喜歡講話嗎?快加入我們 你喜歡賺錢嗎?快加入我們 你喜歡廣結善緣嗎?快加入我們 你喜歡學習成長嗎?快加入我們 我們的工作內容: ●1111人力銀行企業刊登徵才廣告業務推廣 ●提供企業求才行銷服務及系統操作引導 ●與企業客戶維持良好關係，維持續約 ●所有開發名單均由1111提供，不需自己找廠商 此為業務性質工作、無誠勿試 ●週休二日的好工作 ●享有大公司福利制度 ●中午供餐就是狂 ●年終(依考績)、三節禮金、員工旅遊、員工尾牙、員工聚餐...等 ●保障底薪28,000元起+全勤獎金1,000元+雙重高獎金。 ※如您想要發揮您的所長，想要穩定底薪+高額獎金，週休二日的工作會是您的好選擇歡迎您加入我們大家庭！！！ 關於1111客服的一天： https://www.youtube.com/watch?v=TB2OLf8uTE4&t=3s 客服人員的特質 : https://www.youtube.com/watch?v=spMk0u347hY

我們的工作內容: ●提供企業求才行銷服務及維護廠商徵才效果 (需電話聯繫廠商，無揹個人業績壓力) ●提供企業求才行銷服務及系統操作引導 ●與企業客戶維持良好關係，維持續約 ●協助企業使用系統及操作教學 ●業務相關行政工作及主管交辦事項 ●週休二日的好工作 ●享有大公司福利制度 ●中午供餐就是狂 ●年終(依考績)、三節禮金、員工旅遊、員工尾牙、員工聚餐...等 ●保障底薪29,000元起(含全勤獎金1,000元)+工作達成獎金。

1.客服人員之管理督導及培訓並協助前線客服人員特殊客訴案件處理 2.建立檢核及修正作業流程 3.主管交辦之專案工作所需資料的蒐集、整理、規劃及執行等工作 4.跨部門的事項溝通及處理