1.飯店房間的清理打掃 2.更換床單 3.清潔浴室，補充衛浴用品 4.備品盤點，維護 5.完成主管交辦事項 6.不需公共區域清潔

1. Assisting senior butlers or head butlers in providing personalized service to guests in specific staterooms, including room cleaning, tidying, and decorating. 2. Assisting guests with embarkation and disembarkation procedures, including luggage handling and arrangements. 3. Providing food and beverage service, such as delivering meals, drinks, and snacks to guests, and assisting in arranging dining times and locations. 4. Assisting guests in arranging shore excursions and tours, providing necessary information and recommendations. 5. Addressing guests‘ needs and complaints, resolving them promptly to ensure guest satisfaction. 6. Coordinating with other departments to ensure timely fulfillment of guest requests. 7. Providing high-level customer service to ensure guests have a pleasant and comfortable experience on the cruise ship.

1. Providing personalized service to guests in specific staterooms, including cleaning, tidying, and decorating the room. 2. Assisting guests with embarkation and disembarkation procedures, including luggage handling and arrangements. 3. Offering food and beverage service, such as delivering meals, drinks, and snacks to guests, and arranging dining times and locations. 4. Assisting guests in arranging shore excursions and tours, providing necessary information and recommendations. 5. Addressing guests‘ needs and complaints to ensure guest satisfaction. 6. Coordinating with other departments to ensure prompt fulfillment of guest requests. 7. Providing high-level customer service to ensure guests have a pleasant and comfortable experience on the cruise ship.

1.飯店房間的清理打掃 2.更換床單 3.清潔浴室，補充衛浴用品 4.備品盤點，維護 5.完成主管交辦事項 6.不需公共區域清潔

The Assistant Housekeeping Manager is responsible for assisting in the management of daily operations within the housekeeping department. Their duties include supervising cleaning and organizing activities, assisting in scheduling, ensuring adequate supplies and facilities in guest rooms, addressing guest issues and complaints related to housekeeping, training and guiding housekeeping staff, and supporting the Housekeeping Manager in achieving departmental goals.

1. Managing and leading the butler team to ensure they provide high-quality personalized service. 2. Coordinating and arranging guests‘ needs, including room cleaning, food and beverage service, and itinerary arrangements. 3. Overseeing the daily operations of specific staterooms to ensure guests enjoy a premium service experience. 4. Handling guest complaints and issues, resolving them promptly and ensuring guest satisfaction. 5. Coordinating with other departments to ensure guest needs are met, such as with the dining department, guest services, etc. 6. Accommodating guests‘ special requests, such as dietary preferences, celebrations, etc. 7. Ensuring the confidentiality and respect of guests‘ personal information and needs. 8. Providing support and assistance during various activities and events onboard.

Assisting guests with check-in procedures and room assignments. Escorting guests‘ luggage to their rooms. Informing guests about hotel regulations and surrounding area information. Relaying guests‘ concerns to the relevant departments for resolution. Assisting guests in using hotel facilities and participating in activities. Conducting check-out procedures for guests upon the end of their stay.

進駐客人登記資料、房間分配 將顧客的行李送進房間 告知顧客飯店相關的規定以及週遭環境的資訊 將顧客的問題告知相關部門，讓顧客問題能夠圓滿解決 協助顧客使用飯店各項設施以及活動 結束住宿時，替客戶做退房的動作

進駐客人登記資料、房間分配 將顧客的行李送進房間 告知顧客飯店相關的規定以及週遭環境的資訊 將顧客的問題告知相關部門，讓顧客問題能夠圓滿解決 協助顧客使用飯店各項設施以及活動 結束住宿時，替客戶做退房的動作