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    • 貴賓客戶專員(於塞班工作)

      關島|面議(經常性薪資4萬/月含以上)
      面議(經常性薪資4萬/月含以上)|1年工作經驗以上|高中職

      • 提供高標準的客戶服務,為客人解釋遊戲的設備及規則,建立良好的客戶關係 

      • 協助處理來自世界各地的貴賓客人,主要來自亞洲地區(中國,日本,韓國等) 

      • 必須具有至少1至2年的客戶服務經驗。 

      • 能夠以英文和亞洲語言(中文,韓文或日文)溝通。

      展開收合
      2019-11-21
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    • 市場服務大使

      關島|面議(經常性薪資4萬/月含以上)
      面議(經常性薪資4萬/月含以上)|1年工作經驗以上|高中職

      • Provide a warm welcome to incoming guests whether passing by or stopping at the casino, lounge, and/or snack bar areas or outdoor (Airport, Hotels, other public areas). 

      • Ensure timeliness and accuracy of information requested by guests and passers-by by ensuring familiarity of Best Sunshine Live (BSL) features and units. 

      • Notify guests of current specials and promotions available at BSL. 

      • Maintain cleanliness and organization of station, ensuring all collaterals are properly stocked and clean, and restocking supplied as necessary. 

      • Anticipate and respond to guest concerns and/or complaints and bring any issues to the attention of the appropriate manager on duty with a sense of urgency 

      • Thank guests as they leave, and invite guests to return to BSL in the future for a specific activity or event. 

      • Maintain complete knowledge of and comply with all company Policies, and Service Procedures and Standards. 

      • Maintain high level of personal grooming standard for professional presentation 

      • Perform other pertinent tasks as assigned by management. 

      • Provide exceptional customer service to clients, conduct product demonstrations, and answer customer questions at on-site promotional campaigns 

      • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services. 

      • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products. 

      • Suggest specific product purchases to meet customers’ needs. 

      • Assist the marketing team in developing unique promotional marketing and sales strategies for each client 

      • Develop unity with customers and clients to create a unique brand experience 

      • Attend promotional strategy meetings and conferences 

      • Promote products and services in an energetic and positive way 

      • Confer with manager to develop methods and procedures to increase distribution and promote the Company. 

      • Listen to and resolve customer complaints regarding services, products, or personnel. 

      • Provide staff with assistance in performing difficult or complicated duties

      展開收合
      2019-11-21
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    • 會藉專員

      關島|面議(經常性薪資4萬/月含以上)
      面議(經常性薪資4萬/月含以上)|1年工作經驗以上|高中職

      • Maintain a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience and ensure efficient operations 

      • Assists guests, players, and Slot Hosts with all requests in a professional and timely manner. 

      • Explains the Loyalty program in detail. 

      • Effectively markets the Players Club program to all new casino guests and actively enrolls new members. 

      • Evaluates members’ play and issues complementary amenities based on established guidelines. 

      • Utilizes all aspects of the Player Tracking System 

      • Maintains general knowledge of the property as well as slot floor layout, mix, etc. 

      • Inputs all player information into the database system. Tracking and issuing player cards for new and existing accounts. 

      • Complies with all company regulations and policies. 

      • Performs all other job related duties as requested. 

      • Redeem points from accounts for patrons for cash or prizes. 

      • Authorizes food, beverage and entertainment complimentary product. 

      • Assisting with weekly and large scale slot tournaments, including registration. 

      • Greeting buses requiring the explanation of the casino, handing out of coupon books and handling special coupons, and any other business. 

      • Coordinating promotions and events. 

      • Ensure the safety and security of guest and employees. 

      • Assist when needed with Promotions & Special Events setup/teardown, executions and announcing. 

      • Collaborates with VIP teams to cater to specific VIP players upon arrival 

      • Answers phone and responds to any guest related questions for casino. 

      • Handles all guest complaints in Casino. 

      • Provide daily reports on all casino activities including headcount. 

      • Provide transportation connection and scheduling for all casino guests to Hotels.

      展開收合
      2019-11-21
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    • 貴賓營運專員

      關島|面議(經常性薪資4萬/月含以上)
      面議(經常性薪資4萬/月含以上)|1年工作經驗以上|高中職

      • Constantly strive to delight our guests; anticipates, responds to and consistently meets or exceeds the expectations and needs of guests through gracious, enthusiastic, and personalized service.  

      • Possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary.  

      • Resolve customer issues using a rich set of tools which include real time customer data and alert systems.  

      • Operate in a highly collaborative way and will deliver service promise, while be held accountable for all service opportunities that may arise 

      • Handle difficult guests and situations in a calm, professional and prudent manner 

      • Seamless coordination with employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre- and post-trip itinerary 

      • Proactively identify and resolve service failures; take immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions 

      • Identify ways to increase efficiency and to improve products or services  

      • Keep track of existing products/services and/or progress on new initiatives; clearly communicate programs/services to necessary people, seek their support and keep them informed of changes that may impact the business 

      • Stay up to date with all happenings on property and the latest developments in market and industry 

      • Identify good and regular customers based on criteria established by property leadership 

      • Comply with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy 

      • Have sharply honed interpersonal skills; display a positive demeanor and maintain composure under all circumstances and fit well in the company‘s service and operational culture

      展開收合
      2019-11-21
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    • 賭場公關

      關島|面議(經常性薪資4萬/月含以上)
      面議(經常性薪資4萬/月含以上)|經驗不拘|專科

      - 大專程度或以上  

      - 操流利普通話及英語 

      - 開朗,誠懇有禮,勤奮,積極進取  

      - 具公關或娛樂場工作經驗優先 

      - 具團隊合作精神 

      - 負責建立及維繫賭場的客戶良好關係,與客戶保持溝通 

      - 負責為賭場及公司的業務作推廣 

      - 確保賭場客戶的意見能得到專業的處理 

      - 提供客人最優質之客戶服務 

       

      薪資:USD 2000~2400,獎金按表現計算

      展開收合
      2019-11-21
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