值班經理 Duty Manager

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Responsible for the operational efficiency of bellman and luggage room during shift and the service delivery of those areas. Maintain all hotel information and tourist spots, events update to date and share to the team. 

負責管理前廳單位以及行李房確保運營效率和服務工作。飯店資訊, 周邊景點及活動時刻更新並分享給團隊，以滿足客人的需要，保證其舒適和滿意。 

DUTIES AND RESPONSIBILITIES 工作職責 

• Perform all duties as Bell, including additional duties as follows: 

• 完成所有行李員的工作職責，及以下工作職責 

• Conducts shift briefings to ensure hotel activities and operational requirements are known  

• 開交班會，確保員工都清楚酒店活動及操作要求。 

• Support front office operations including check-in & check-out. 

• 在前臺需要幫助時提供協助保含辦理入主及退房手續。 

• Rotate Duty Manager overnight shift 

• 一同輪值值班經理大夜班 

• Supervise front office operations during assigned shift including: 

• 監督指定班次期間前廳的運作，包括： 

• Maintenance of guest information 

• 客人資訊的維護 

• Maintenance of information about local events 

• 本地活動資訊的維護 

• Prepare reports 

• 準備報告 

• Able to arrange transportation to guest. Make the most of our own transportation and well maintain. 

• 協助客人交通安排，維護以及把飯店車輛發揮到最大效用. 

• Ensure the Luggage area is clean and neat. 

• 確保行李區乾淨整齊. 

• Be the champion of Alishan. Know everything there is to know about Alishan and be able to offer the guest reliable and personalized suggestions about their requests. 

• 當最懂阿里山的專家，提供客人個人化的建議 

• Create and build Alishan information, tourist spots, updated event, restaurant, transportation. Ensure all team member has knowledge about the area.  

• 建立阿里山資訊庫包含景點, 活動, 餐廳, 交通，確保團隊熟悉飯店周邊資訊. 

• In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures. 

• 與電腦部主管協作，確保酒店系統根據標準正常運行。 

• To ensure that all refused business is recorded and reported to Front Office Manager. 

• 確保對所有被拒絕的業務做出記錄，並上報給前廳部經理。 

• Be able to handle main Guest complaint 

• 有能力去處理客人的投訴 

• Perform other duties as maybe assigned by superiors 

• 完成上級佈達的其他工作

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. 

按酒店和公司業務目標來監督和檢查所分配給房務員及公共區域清潔員的工作，以確保符合產品的質量標準，並為酒店客人提供優質的服務。 

DUTIES AND RESPONSIBILITIES 工作職責 

• Supervise the implementation of housekeeping standards and procedures in relation to: 

• 監督房務部各項標準和工作程序的執行： 

• Daily Housekeeping service 每日客房清潔服務 

• Valet service 洗衣服務 

• Linen maintenance 布巾維護 

• Guest Request delivery 顧客需求傳送 

• Public Area Cleanliness 公共區域整潔度 

• Recommended changes to these standards and training needs on an ongoing basis 

• 就流程及培訓需求提供持續性的建議 

• Open and close the shift and ensure effective shift hand over 

• 審視交接班，以確保交接流程有效率 

• Distribution and collection of keys 

• 有效管理鑰匙收發 

• Solve employee grievances 

• 處理員工所遭遇到的不正當態度 

• Perform Room allocations 

• 分配房務員每日整房 

• Perform Room inspections 

• 客房檢查 

• Liaise with Front Office for guest and hotel requirements  

• 與櫃檯合作以完成房客需求 

• Ensure guest valet is processed and delivered in a timely manner 

• 及時為房客處理洗衣相關服務 

• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) 

• 協調特殊任務 (客房參觀、消毒、清戶/地毯清潔、房型存量) 

• Management of lost property for the hotel 

• 管理酒店遺留物 

• Manage storage areas 

• 倉庫管理 

• Maintain adequate stock levels and complete stock takes 

• 控管備品庫存及盤點

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Responsible for the operational efficiency of bellman and luggage room during shift and the service delivery of those areas. Maintain all hotel information and tourist spots, events update to date and share to the team. 

負責管理前廳單位以及行李房確保運營效率和服務工作。飯店資訊, 周邊景點及活動時刻更新並分享給團隊，以滿足客人的需要，保證其舒適和滿意。 

DUTIES AND RESPONSIBILITIES 工作職責 

• Perform all duties as Bell, including additional duties as follows: 

• 完成所有行李員的工作職責，及以下工作職責 

• Conducts shift briefings to ensure hotel activities and operational requirements are known  

• 開交班會，確保員工都清楚酒店活動及操作要求。 

• Support front office operations including check-in & check-out. 

• 在前臺需要幫助時提供協助保含辦理入主及退房手續。 

• Rotate Duty Manager overnight shift 

• 一同輪值值班經理大夜班 

• Supervise front office operations during assigned shift including: 

• 監督指定班次期間前廳的運作，包括： 

• Maintenance of guest information 

• 客人資訊的維護 

• Maintenance of information about local events 

• 本地活動資訊的維護 

• Prepare reports 

• 準備報告 

• Able to arrange transportation to guest. Make the most of our own transportation and well maintain. 

• 協助客人交通安排，維護以及把飯店車輛發揮到最大效用. 

• Ensure the Luggage area is clean and neat. 

• 確保行李區乾淨整齊. 

• Be the champion of Alishan. Know everything there is to know about Alishan and be able to offer the guest reliable and personalized suggestions about their requests. 

• 當最懂阿里山的專家，提供客人個人化的建議 

• Create and build Alishan information, tourist spots, updated event, restaurant, transportation. Ensure all team member has knowledge about the area.  

• 建立阿里山資訊庫包含景點, 活動, 餐廳, 交通，確保團隊熟悉飯店周邊資訊. 

• In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures. 

• 與電腦部主管協作，確保酒店系統根據標準正常運行。 

• To ensure that all refused business is recorded and reported to Front Office Manager. 

• 確保對所有被拒絕的業務做出記錄，並上報給前廳部經理。 

• Be able to handle main Guest complaint 

• 有能力去處理客人的投訴 

• Perform other duties as maybe assigned by superiors 

• 完成上級佈達的其他工作