房務主任 Housekeeping Supervisor

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 

在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property‘s assets. 

執行酒店的安全職責和程式以確保客人，員工和酒店以及酒店資產的安全。 

DUTIES AND RESPONSIBILITIES工作職責 

• 負責酒店賓客、員工及設施的安全保衛工作 

• 向經理彙報酒店所有的財產損壞和安全危險問題 

• 採取行動以便迅速處理危急情況 

• 執行安全和緊急事件處理常式 

• 發生火災時，應熟知並按照酒店應急事件處理要求進行工作 

• 熟悉消防報警及滅火器材的位置 

• 維護酒店安全系統 

• 監督員工上下班考勤 

• 必要時分發員工儲物櫃鑰匙 

• 抽查話務室、宴會廳、工程部、餐具儲物間、客房部的鑰匙登記記錄，確保酒店的鑰匙控制制度得以遵守並報告違背制度要求的情況 

• 24小時監督客人經常光臨及所有工作區域的安全狀況 

• 監督閉路監視系統並通知巡邏保安人員異常情況 

• 定期檢查火災盤，消防水帶的出水口和防火間隔等消防滅火器材及其他安全設備，確保其處於良好的工作狀態，並向安全部經理彙報失效設備 

• 確保酒店報警系統的正常工作 

• 保持良好的業務知識，包括： 

• 酒店電話總機及支付系統 

• 酒店各控制點，燃氣、空調系統的正常工作 

• 酒店火警提示牌、火警警報電話及消防擴音系統 

• 保留事故記錄日誌 

• 按照酒店制度要求定期檢查員工儲物櫃 

• 檢查出入酒店員工的隨身攜帶物品 

• 每月進行消防檢查 

• 掌握有關酗酒及犯罪管理條理 

• 禁止在酒店內有賭博行為和禁止飲用含酒精性飲料 

• 禁止毀壞酒店一切設施的行為 

• 確保所有未被使用的電源插座、冰箱、廚櫃等的安全並主動關閉在無人使用中的器具之電源.水源.火源或無人場所之電燈及插座 

• 確保不受歡迎的人員不在酒店內或酒店周圍出現 

• 確保裝卸區無障礙，未經批准的車輛不得入內 

• 與其他保安人員或警方或政府其它安保部門協調工作，並與其建立良好關係 

• 執行酒店的各項規章制度，並向上級領導和財務及業務支持經理提出改進建議 

• 正確、安全、禮貌地處理各類違規及犯罪案件 

• 對於異常的行李、客人或車輛保持高度警惕，並向上級領導彙報相關情況 

• 熟悉酒店佈局、設計及出入口的情況 

• 按照指示對酒店重要客人及重要官員提供護衛，保證大堂及其他繁雜區域的正常秩序 

• 確保安全控制辦公室無缺崗情況 

• 按照要求對酒店與銀行之間的現金轉移提供護衛 

• 與外包保安公司建立正確的關係，確保外包保安人員符合英迪格酒店的標準。 

• 完成主管臨時交辦的其它任務。

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. 

清潔酒店各房型，並確保符合賓客期待。 

DUTIES AND RESPONSIBILITIES 工作職責 

• 執行房務部各項標準和工作程序： 

• Public Area Cleanliness 

• 公共區域整潔度 

• Recommended changes to these standards and training needs on an ongoing basis 

• 就流程及培訓需求提供持續性的建議 

• Maintain a current and thorough knowledge of all housekeeping chemicals 

• 對房務部相關之藥劑有孰悉的使用知識 

• Effective shift hand over 

• 交接流程有效率  

• Window and carpet cleaning 

• 窗戶/地毯清潔 

• Delivery all special requests made by guests 

• 傳達房客需求 

• Manage Public storage areas 

• 公共區域備品倉庫管理 

• Maintain adequate stock levels and complete stock takes 

• 控管備品庫存及盤點 

• Conducts shift briefings to ensure hotel activities and operational requirements are known  

• 進行交接班說明，確保同仁了解酒店各項重要措施

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Responsible for the operational efficiency of bellman and luggage room during shift and the service delivery of those areas. Maintain all hotel information and tourist spots, events update to date and share to the team. 

負責管理前廳單位以及行李房確保運營效率和服務工作。飯店資訊, 周邊景點及活動時刻更新並分享給團隊，以滿足客人的需要，保證其舒適和滿意。 

DUTIES AND RESPONSIBILITIES 工作職責 

• Perform all duties as Bell, including additional duties as follows: 

• 完成所有行李員的工作職責，及以下工作職責 

• Conducts shift briefings to ensure hotel activities and operational requirements are known  

• 開交班會，確保員工都清楚酒店活動及操作要求。 

• Support front office operations including check-in & check-out. 

• 在前臺需要幫助時提供協助保含辦理入主及退房手續。 

• Rotate Duty Manager overnight shift 

• 一同輪值值班經理大夜班 

• Supervise front office operations during assigned shift including: 

• 監督指定班次期間前廳的運作，包括： 

• Maintenance of guest information 

• 客人資訊的維護 

• Maintenance of information about local events 

• 本地活動資訊的維護 

• Prepare reports 

• 準備報告 

• Able to arrange transportation to guest. Make the most of our own transportation and well maintain. 

• 協助客人交通安排，維護以及把飯店車輛發揮到最大效用. 

• Ensure the Luggage area is clean and neat. 

• 確保行李區乾淨整齊. 

• Be the champion of Alishan. Know everything there is to know about Alishan and be able to offer the guest reliable and personalized suggestions about their requests. 

• 當最懂阿里山的專家，提供客人個人化的建議 

• Create and build Alishan information, tourist spots, updated event, restaurant, transportation. Ensure all team member has knowledge about the area.  

• 建立阿里山資訊庫包含景點, 活動, 餐廳, 交通，確保團隊熟悉飯店周邊資訊. 

• In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures. 

• 與電腦部主管協作，確保酒店系統根據標準正常運行。 

• To ensure that all refused business is recorded and reported to Front Office Manager. 

• 確保對所有被拒絕的業務做出記錄，並上報給前廳部經理。 

• Be able to handle main Guest complaint 

• 有能力去處理客人的投訴 

• Perform other duties as maybe assigned by superiors 

• 完成上級佈達的其他工作

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

－在當班期間負責餐飲部和廚房的清潔工作，確保餐飲衛生標準。 

－遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 

工作職責： 

•廚房餐期的清潔工作 

•協助檢查和接收物品 

•存放物品 

•維護倉庫區 

•清潔和存放器具 

•清理廚房 

•保持廚房衛生 

•清潔廚房和設備 

•保持個人衛生 

•參加培訓 

• 其它由主管分配的合理工作

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Supports the food and beverage operation by cleaning and maintaining kitchen equipment and the premises whilst maintaining hygienic standards and practices. 

在當班期間負責餐飲部和廚房的清潔工作，確保餐飲衛生標準。 

Adhere to local regulations concerning health, safety, or other compliance equirements, as well as brand standards and local policies and procedures.  

遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 

DUTIES AND RESPONSIBILITIES 工作職責 

• Prepares kitchen equipment for use廚房設備使用前的準備工作 

• Assists with checking and receiving goods 協助檢查和接收物品 

• Store goods 存放物品 

• Maintain storage areas 維護倉庫 

• Clean and store equipment 洗滌和存放設備 

• Handle waste and linen處理廢品與布巾 

• Maintain a hygienic kitchen保持廚房衛生 

• Clean the kitchen and equipment清理廚房與設備 

• Supervise the counting of inventories 監督盤點庫存 

• Liaise with Engineering Dept. to schedule preventive maintenance and repairs與工程部安排預防性的維護維修 

• Maintain personal hygiene 保持個人衛生 

• Participate in training 參加訓練 

• Other reasonable Ad hoc tasks assigned by supervisor.其它由主管分配的合理工作

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. 

Ensure that all request is handled promptly and properly logged. Work closely with the Front Desk to ensure correct room status all the time. Issues, receives, records and controls all HSKP pagers. Handled, record and follow up on guest request items and extra supplies to guest. Keep good communication with other departments. 

按酒店和公司業務目標來監督和檢查所分配給房務員及公共區域清潔員的工作，以確保符合產品的質量標準，並為酒店客人提供優質的服務。 

確實交接所有的房客需求並紀錄妥善；確保房況正確並與櫃檯同仁緊密合作；交接並記錄與追蹤房客需求品項及額外的備品；與其他部門保持友善的溝通。 

DUTIES AND RESPONSIBILITIES 工作職責 

Perform all duties as Housekeeping attendant, but not limited to below responsibility: 

履行作為房務部員工的全部責任，不僅限於以下的職責： 

• Implementation of housekeeping standards and procedures in relation to: 

• 執行房務部各項標準和工作程序： 

• Daily Housekeeping service 

• 每日客房清潔服務 

• Valet service 

• 洗衣服務 

• Linen maintenance 

• 布巾維護 

• Guest Request delivery 

• 顧客需求傳送 

• Public Area Cleanliness 

• 公共區域整潔度 

• Recommended changes to these standards and training needs on an ongoing basis 

• 就流程及培訓需求提供持續性的建議 

• Maintain a current and thorough knowledge of all housekeeping systems 

• 對客房部相關之作業系統有孰悉的使用知識 

• Distribution and collection of keys 

• 有效管理鑰匙收發 

• Management of all incoming and outgoing calls 

• 掌控重要之來電與撥電 

• Perform Room inspections 

• 客房檢查 

• Prioritize arrival rooms 

• 優先處理當日預進客房 

• Liaise with Front Office for guest and hotel requirements  

• 與櫃檯合作以完成房客需求 

• Ensure guest valet is processed and delivered in a timely manner 

• 及時為房客處理洗衣相關服務 

• Co-ordinate special projects (e.g., site rooms, vermin control, window and carpet cleaning, room inventories) 

• 協調特殊任務 (客房參觀、消毒、清戶/地毯清潔、房型存量) 

• Manage all special requests made by guests 

• 處理房客需求 

• Ensure consistency within the department 

• 確保房務部工作流程的一致性 

• Management of lost property for the hotel 

• 管理酒店遺留物 

• Ensure you have complete knowledge of room types, layouts and facilities 

• 熟知客房類型、設計、酒店設施 

• Manage storage areas 

• 倉庫管理 

• Conducts shift briefings to ensure hotel activities and operational requirements are known  

• 進行交接班說明，確保同仁了解酒店各項重要措施

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Responsible for providing a welcoming and efficient experience for each guest during all encounters. Create memorable moment for our guests by attending to their needs during all guest interactions. Implement and be fully knowledgeable on the IHG Loyalty Programs and Indigo Brand Standards. Meet Loyalty Enrolment and Guest Heartbeats consistently.  

誠摯地歡迎客人並提供有效率的入住及退房服務，為客人創造難忘的住宿體驗。完全了解IHG會員制度以及品牌標準，並達成會員註冊和客人心語目標。 

DUTIES AND RESPONSIBILITIES 工作職責 

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  

• 隨時以友好的態度與客人打招呼，為客人提供幫助，儘量用客人名字稱呼客人。  

• Registers and rooms all arrivals according to established procedures 

• 按照酒店的程式，為所有到達客人登記及安排房間。 

• Maintains intimate knowledge of departmental standards and procedures  

• 詳細瞭解部門標準及程式。 

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 

• 為客人登記、結帳及更換房間，按照預定部要求，確保把所有資料完整輸入酒店電腦系統。 

• Cashes hotel guest’s personal and travelers checks and assists with currency exchange 

• 為酒店客人兌換個人或旅遊支票，協助客人兌換現金。 

• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and Intercontinental Hotels Group Loyalty programs. 

• 瞭解酒店所有的促銷政策，如季節性的專案，宣傳單上的促銷內容，以及洲際酒店集團的促銷政策。 

• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist 

• 處理客人投訴，回答客人提出的疑問，在不能解決時，上報給前台主管或值班經理。 

• Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels 

• 熟悉其他的洲際酒店，以至客人在登記卡上指出下一個目的地時，能為客人推銷另外的洲際酒店。 

• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e-mail, messages, and how to interpret availability sources within the reservation systems 

• 瞭解預定程式標準，其中包括：正確使用表格、電子郵件、資訊，通過預定系統瞭解可供房間資源。 

• Upsell rooms to maximize revenue and occupancy with guest satisfaction by present options and alternatives to guest and offers assistance in making choice. 

• 客房向上銷售，為客人提供不同選項同時提高營收以及住房率 

• Ensure your targets for Loyalty Program Enrolments are met 

• 確保達到會員註冊目標

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

工作職責： 

1. 提供美體/精油芳療/SPA療程 技術服務 

2. 提供美容保養、精油芳療、身體解壓等養生保健知識 

3. 維護顧客關係 

4. 積極、主動、具服務熱忱、溝通協調能力。 

5. 具相關經驗者佳。 

6. 其他主管交辦事項。

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

工作職責： 

1.負責各類型瑜珈課程教學授課任務。  

2.負責指導學員各環節的學習事項。  

3.規劃與執行教學活動。  

4. 維護教學品質及學員安全。 

5. 積極、主動、具服務熱忱、溝通協調能力。 

6. 具相關經驗者佳。 

7. 其他主管交辦事項。

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Supports the Food and Beverage Service team by performing support duties including Chama all day dining restaurant, Cha-T, Me Space, game room, meeting room, room service and other F&B areas of food preparation, set up of functions, set up of food and beverage equipment, mini bar operations and assisting with the preparation of service. 

通過準備食品，佈置餐廳，準備餐飲設備，服務準備和管理全日餐廳，酒吧，客房餐飲，多功能室， 會議室，宴會廳及送餐服務等支援工作來協助餐飲服務隊伍的工作。 

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  

遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 

• Mise en Place and Food Preparation. 

準備食品  

• Assist with receiving and storage of goods. 

協助接收和存儲物品 

• Clean and maintain equipment and premises. 

清潔並保持設備和場地的清潔  

• Maintain hygienic standards and procedures. 

遵守衛生規範和程序 

• Assist with the preparation of functions and service. 

協助職責和服務的準備工作 

• Welcoming guests to the Restaurant, by using the Restaurant name. 

使用餐廳的名稱招呼客人光臨餐廳。 

• Inquiring if they have a reservation and noting it in the reservation system if they do. 

詢問客人是否有訂位，如有訂位在訂位系統上做記錄。 

• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation system. 

為客人登記訂位並註記用餐喜好，如客人沒有訂位則在訂位系統上記錄。 

• Being attentive to guest requests. 

周到的滿足客人需求。 

• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards. 

帶領客人前往喜歡的座位或預訂的座位，按餐廳標準安排客人就坐。  

• Take telephone bookings and document in the Reservation system according to restaurant standards. 

根據餐廳標准進行電話訂位並在訂位系統中記錄。 

• Answer the telephone within prescribed number of rings. Efficiently and professionally handle multiple incoming calls at once. 

在規定的電話鈴次數範圍內接聽電話。高效率並專業的處理多通來電。 

• Close checks to correct guest’s room account. 

將帳單結帳到正確的房帳上。 

• Assist with cellar operations. 

協助酒窖的工作 

• Assist with the preparation of an outlet for service including. 

協助餐廳的服務準備工作。 

• Cleaning of equipment. 

設備清潔。 

• Cleaning and maintaining glassware for service. 

清潔和維護玻璃器皿以備服務。 

• Cleaning and maintain flatware for service. 

清潔和維護餐具以備服務。 

• Cleaning and maintain china for service. 

清潔和維護瓷器以備服務。 

• Preparing service equipment and materials. 

準備服務設備和材料。 

• Assisting with table preparation. 

協助餐檯的準備工作 

• Maintain detailed knowledge of menu, including daily specials. 

對菜單有具體的瞭解，包括每日特餐。  

• Ensure tables are cleared quietly and efficiently. 

確保迅速且高效率的清理餐桌。  

• Carry food and beverage trays in a safe manner to minimize breakages. 

用托盤以安全的方式運送食物和飲料，並盡量減少破損。  

• Professionally handle enquiries billing and payment of bills in compliancy with the hotel’s established policies and procedures. 

按照酒店規定的政策和程序，專業地處理查詢賬單和賬單結帳。 

• Complete dockets accurately and clearly. 

準確並清楚的填寫收據。 

• Maintain current information on all general activities of the hotel. 

瞭解酒店所有的活動。 

• Establishes and maintains effective employee working relationships. 

與同仁建立並保持良好的工作關係。 

• Attends and participates in daily briefings and other meetings as scheduled. 

參與每日的例會和其它計畫好的會議。  

• Attends and participates in training sessions as scheduled. 

參與培訓課程。 

• Other reasonable Ad hoc tasks assigned by supervisor. 

其它由主管分配的合理任務

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest’s needs, comfort and satisfaction. 

負責將客人的行李順利送往或送離房間、機場和汽車，並對客人的需求提供協助。 禮賓接待員需要從事各種各樣的工作，以滿足客人的需要，保證其舒適和滿意。 

DUTIES AND RESPONSIBILITIES 工作職責 

-At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times. 

隨時保持外表整潔及良好的站姿，在客人到達時，以最熱情的態度迎接客人，並主動地為客人提供幫助。 

-Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled. 

保持主要入口的乾淨及整潔，確保進入酒店車道的順暢。 

-Knowledgeable in assisting guests in requests for transport and other information. 

在需要時，為客人提供交通資訊或其他資訊。 

-Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked. 

在客人要求前，主動、迅速、有禮貌地幫客人提重的行李、外套、皮箱等。 

-Maintain a willingness to please attitude and give undivided attention to any approaching guest. 

保持積極、樂觀態度，認真關注每位到達酒店的客人。 

-Maintains intimate knowledge of departmental standards and procedures. 

詳細瞭解部門標準及程式。 

-Adhere to guest checking in and checking out procedures pertaining to baggage handling. 

在處理客人行李時，瞭解客人登記及結帳手續。 

-Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members. 

在主要的門口迎接客人，特別關注當天到達的回頭客和優悅會員。 

-Has presence and alerts Security or Duty Manager whenever a suspicious looking person or troublemaker is present. 

在發現可疑人物或搗亂者時，提醒安全部門或值班經理注意。 

-Assist arriving and departing guests by opening and closing car and taxi doors. 

協助到達和離開的客人開、關車門。 

-Be familiar with the layout of the hotel and memorize the preferred route for escorting guests. 

熟悉酒店佈局，陪同客人到達酒店的各個場所。 

-Room the guest in accordance with hotel standards. 

按照酒店標準，引導客人到房間。 

-Be familiar with the lift workings and emergency stairs.熟悉電梯的運作及酒店緊急通道。 

-Provide information to guests about the hotel facilities and services.

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Responsible for maintain the pool, Jacuzzi and gym area meet standard. Providing warm welcome, efficient and personable service for each guest during all encounters.  

確保戲水池, 熱水按摩池與健身房按照品牌規範運作。熱情的歡迎每位客人，並提供高效率個人化的服務。 

• Provide a warm welcome to guest for every visit and assisting with any request. 

• 歡迎每一位客人並協助完成他們的需求。 

• Keep the facilities clean and tidy all the time with ample supplies of amenities.  

• 確保所有設施乾淨整齊且備品充足。 

• Keep pool and Jacuzzi area clean. Monitor water quality record it accordingly. 

• 維持泳池及熱水按摩池的整潔。監測水質並確實記錄。  

• Monitor safety of guests at pool and Jacuzzi area at all times. 

• 隨時注意客人於泳池及熱水按摩池的安全。 

• Ensure sufficient towels are available for guest use and setup correctly. 

• 確保毛巾數量足夠提供客人使用，並正確擺設。 

• Identify any possible safety concerns and report them immediately to supervisor/manager.  

• 發現任何安全問題立即向主管/經理回報。 

• Ensure supervisor is notified when you leave the pool area. 

• 如需長時間離開泳池區域請通知主管安排人力看顧現場。 

• Maintains intimate knowledge of departmental standards and procedures  

• 詳細瞭解部門標準及程式。 

• Be familiar with the lift workings and emergency stairs  

• 熟悉電梯的運作及酒店緊急通道。 

• Provide information to guests about the hotel facilities and services 

• 為客人提供有關酒店設施及服務的資訊。 

• Assist guests with all inquiries, both hotel and non-hotel related  

• 回答客人有關酒店及非酒店的問題。 

• Maintain detailed knowledge of the activities of the day and alert to any potential problems 

• 詳細瞭解酒店日常活動，警惕潛在問題。 

• Consult Log Book for information/request left by outgoing shift 

• 查看前一個值班在記事薄裡留下的資訊。 

• Help other employees in department, replacing them temporarily when necessary 

• 必要時幫助其他員工工作。 

• Support rotate bellman when pool is closed. 

• 當泳池關閉時，輪替行李員職務。  

• Perform other duties as maybe assigned by superiors 

• 完成上級分配的其他工作

#想要深度體驗阿里山當地文化、邊工作邊旅行嗎?  

我們歡迎喜歡探索在地文化、與靈感為鄰的你。 

1.依循〝IHG真正待客之道〝的服務標準,以親切和專業的態度服務客人。 

2.確保每位顧客得到美好的經歷與體驗。 

3.瞭解當前飯店所有的活動及促銷內容並能夠適當的推薦給客人。 

4.其他主管交辦任務。  

福利: 

1.員工餐廳 : 免費提供豐盛營養簡餐 

2.員工制服 : 免費制服與制服免費換洗 

3.員工宿舍: 連續工作兩天以上，提供外縣市/非在地員工免費住宿(酌收水電瓦斯費) 

4.交通補助: 無交通工具者提供大眾運輸交通費補助 

5.其他制度: 享特休假 (依勞基法及其他勞工法令規定規劃及執行制度)

Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. 

Individual must be friendly, enjoy learning new things and working in a team environment. Must be flexible, willing to work smart, get along well with others and have the passion to go the extra mile to surprise and delight our guests. As part of the Indigo Team, individual may work in other areas of the hotel and may be trained to perform tasks and act in a secondary roll in support of our commitment to providing Inspired Service. 

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. 

• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what‘s going on. 

• Be original by building connections with our guests and being imaginative to create memorable experiences. 

DUTIES AND RESPONSIBILITIES 

• Reports directly to and communicates with the Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations 

• Provides functional assistance and direction to all departments 

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel 

• Supports and assists Front Office personnel and all departments at peak periods 

• Ensures VIPs and priority club guests receive special attention 

• Inspects front office and back of house regularly for cleanliness 

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff 

• Promotes inter-hotel sales and in-house facilities 

• Checks billing instructions and monitors guest credit 

• Analyses the rate variance report to ensure rooms revenue control 

• Takes action with the Property Management Systems (PMS) in emergency situation 

• Fully conversant with all hotel emergency procedures 

• Ensure working of all Front Office Policies and Procedures when night staff

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Responsible for the operational efficiency of bellman and luggage room during shift and the service delivery of those areas. Maintain all hotel information and tourist spots, events update to date and share to the team. 

負責管理前廳單位以及行李房確保運營效率和服務工作。飯店資訊, 周邊景點及活動時刻更新並分享給團隊，以滿足客人的需要，保證其舒適和滿意。 

DUTIES AND RESPONSIBILITIES 工作職責 

• Perform all duties as Bell, including additional duties as follows: 

• 完成所有行李員的工作職責，及以下工作職責 

• Conducts shift briefings to ensure hotel activities and operational requirements are known  

• 開交班會，確保員工都清楚酒店活動及操作要求。 

• Support front office operations including check-in & check-out. 

• 在前臺需要幫助時提供協助保含辦理入主及退房手續。 

• Rotate Duty Manager overnight shift 

• 一同輪值值班經理大夜班 

• Supervise front office operations during assigned shift including: 

• 監督指定班次期間前廳的運作，包括： 

• Maintenance of guest information 

• 客人資訊的維護 

• Maintenance of information about local events 

• 本地活動資訊的維護 

• Prepare reports 

• 準備報告 

• Able to arrange transportation to guest. Make the most of our own transportation and well maintain. 

• 協助客人交通安排，維護以及把飯店車輛發揮到最大效用. 

• Ensure the Luggage area is clean and neat. 

• 確保行李區乾淨整齊. 

• Be the champion of Alishan. Know everything there is to know about Alishan and be able to offer the guest reliable and personalized suggestions about their requests. 

• 當最懂阿里山的專家，提供客人個人化的建議 

• Create and build Alishan information, tourist spots, updated event, restaurant, transportation. Ensure all team member has knowledge about the area.  

• 建立阿里山資訊庫包含景點, 活動, 餐廳, 交通，確保團隊熟悉飯店周邊資訊. 

• In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures. 

• 與電腦部主管協作，確保酒店系統根據標準正常運行。 

• To ensure that all refused business is recorded and reported to Front Office Manager. 

• 確保對所有被拒絕的業務做出記錄，並上報給前廳部經理。 

• Be able to handle main Guest complaint 

• 有能力去處理客人的投訴 

• Perform other duties as maybe assigned by superiors 

• 完成上級佈達的其他工作

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. 

清潔酒店各房型，並確保符合賓客期待。 

DUTIES AND RESPONSIBILITIES 工作職責 

• Daily Housekeeping service 

• 每日客房清潔服務 

• Valet service 

• 洗衣服務 

• Linen maintenance 

• 布巾維護 

• Guest Request delivery 

• 顧客需求傳送 

• Public Area Cleanliness 

• 公共區域整潔度 

• 遵循IHG規範進行線上課程 

• Prioritize arrival rooms 

• 優先處理當日預進客房 

• Liaise with Front Office for guest and hotel requirements  

• 與櫃檯合作以完成房客需求 

• Ensure guest valet is processed and delivered in a timely manner 

• 及時為房客處理洗衣相關服務 

• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) 

• 協調特殊任務 (客房參觀、消毒、清戶/地毯清潔、房型存量) 

• Manage all special requests made by guests 

• 處理房客需求 

• Ensure consistency within the department 

• 確保房務部工作流程的一致性 

• Management of lost property for the hotel 

• 管理酒店遺留物 

• Ensure you have complete knowledge of room types, layouts and facilities 

• 熟知客房類型、設計、酒店設施 

• assitant adequate stock levels and complete stock takes 

• 協助處理備品庫存及盤點 

• Conducts shift briefings to ensure hotel activities and operational requirements are known  

• 進行交接班說明，確保同仁了解酒店各項重要措施

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 

在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 

Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property‘s assets. 

執行酒店的安全職責和程式以確保客人，員工和酒店以及酒店資產的安全。 

DUTIES AND RESPONSIBILITIES工作職責 

• Responsible for the safety and security of guests, employees and establishment needs 

• 負責酒店賓客、員工及設施的安全工作 

• Implement procedures for security and emergency incidents 

• 執行安全和緊急事件處理 

• In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan 

• 發生火災時，應熟知並按照酒店應急事件處理要求進行工作 

• Be familiar with location of fire alarms and firefighting equipment 

• 熟悉消防警報及滅火器材的位置 

• Maintain a good knowledge of the liquor act and criminal code 

• 掌握有關酗酒及犯罪管理條理 

• Maintain a regular presence in public area or your assigned post 

• 保持定期的在公共區域或所負責的崗位值勤 

• Patrol all areas including employee locker rooms, kitchens, food and beverage storage areas, car parking and remote areas 

• 巡視酒店的所有區域，包括員工更衣室、廚房、餐廳、停車場及其他偏僻區域 

• Assist and maintain crowd control as required 

• 按照要求協助維持秩序 

• Act on reports delivered by the Security Manager regarding any unusual incidents identified by closed circuit television 

• 通過監視系統發現的異常情況採取相應行動 

• Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed 

• 確保裝卸區無障礙，未經批准的車輛不得入內 

• Be correct, secure and courteous in handling any disciplinary or criminal case  

• 正確、安全、禮貌地處理各類違規及犯罪案件  

• Establish and maintain the effective employee relations 

• 建立並保持良好的員工關係 

• Be alert for any unusual packages, guests or vehicles and advise superior of same  

• 對於異常的行李、客人或車輛保持高度警惕，並向主管彙報相關情況 

• Be thoroughly familiar of the property layout, design, entry and exit points 

• 熟悉酒店佈局、設計及出入口的情況 

• Complete the mission assigned by the manager now and then. 

• 完成主管臨時交辦的其它任務。

1.房間的清理打掃  

2.更換床單  

3.清潔浴室，補充衛浴用品  

4.房間的消毒  

5.協助其他區域的清潔作業  

6.執行主管交辦事項

1.房間的清理打掃  

2.更換床單  

3.清潔浴室，補充衛浴用品  

4.房間的消毒  

5.協助其他區域的清潔作業  

6.執行主管交辦事項