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宴會廳/客房服務主任將協助宴會廳/客房服務經理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 

1.協助宴會廳/客房服務經理協調並分配職務，以實現卓越的營運績效。 

2.確實地傳達期待、認可績效並產生一致的業務成果。 

3.監督宴會廳/客房服務開始與結束的工作流程。 

4.協調所屬工作區域內的職務，確保服務順利進行。 

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 

6.保護顧客和同事的隱私與安全。 

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 

8.能夠執行部門內的所有職務，並在必要時協助輪班。 

The Banquet/In Room Dining Supervisor assists the Banquet/In Room Dining Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.  

1. Assists Banquet/In Room Dining Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 

2. Communicates expectations, recognizes performance, and produces consistent desired business results. 

3. Supervises the workflow of opening and closing shifts. 

4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 

5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 

6. Protect the privacy and security of guests and coworkers. 

7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 

8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

1.佈置及清理餐桌  

2.為顧客帶位或安排座位  

3.將菜單遞交顧客，答覆有關餐飲問題，必要時提供建議  

4.記錄顧客所點菜餚，並通知廚房或內場做餐送餐  

5.上菜並提供有關用餐的服務  

6.遞送帳單，請顧客付款或簽字  

7.送單點單收銀

1. 負責餐飲場所的廚房及外場聯繫、顧客菜單諮詢、點餐供餐及桌面環境清潔

-接待客人，協助入座。  

-基礎酒水介紹及服務。  

-提供外場宴席、包廂外燴等餐飲服務流程 (包含收、送餐點及桌邊服務)。  

-環境清潔與維持。  

-推送酒車服務及吧檯簡易飲品調製(義式咖啡、現榨果汁)、吧檯清潔杯器。  

-協助外場主管完成交辦事項。  

-與同仁一同創造顧客優質的西餐體驗。  

-年年農曆春節五天(除夕~初四)，餐廳休息免上班。  

☆ 提供大專院校/高職:餐飲管理廚藝系-校外實習與建教合作(學年/學期制) ☆

1.清洗食材 

2.組合沙拉或冷盤 

3.將食材依照廚師要求進行切片、切塊或切末等備料的工作 

4.進行擺盤的動作 

5.工作區域和設備的清潔以及保養

1.佈置及清理餐桌 

2.為顧客帶位或安排座位 

3.將菜單遞交顧客，答覆有關餐飲問題，必要時提供建議 

4.記錄顧客所點菜餚，並通知廚房或內場做餐送餐 

5.上菜並提供有關用餐的服務 

6.遞送帳單，請顧客付款或簽字 

7.送單點單收銀

1.佈置及清理餐桌 

2.為顧客帶位或安排座位 

3.將菜單遞交顧客，答覆有關餐飲問題，必要時提供建議 

4.記錄顧客所點菜餚，並通知廚房或內場做餐送餐 

5.上菜並提供有關用餐的服務 

6.遞送帳單，請顧客付款或簽字 

7.送單點單收銀

1.送單點單收銀 

2.遞送帳單，請顧客付款或簽字 

3.上菜並提供有關用餐的服務 

4.將菜單遞交顧客，答覆有關餐飲問題，必要時提供建議 

5.記錄顧客所點菜餚，並通知廚房或內場做餐送餐 

6.為顧客帶位或安排座位 

7.佈置及清理餐桌

外場 

1.佈置及清理餐桌 

2.為顧客帶位或安排座位 

3.將菜單遞交顧客，答覆有關餐飲問題，必要時提供建議 

4.記錄顧客所點菜餚，並通知廚房或內場做餐送餐 

5.上菜並提供有關用餐的服務 

6.遞送帳單，請顧客付款或簽字 

7.送單點單收銀 

內場 

1.清洗食材 

2.將食材依照廚師要求進行切片、切塊或切末等備料的工作 

3.進行擺盤的動作 

4.工作區域和設備的清潔以及保養

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 

•協助顧客訂位服務 

•聯繫確認顧客用餐需求 

•現場顧客關係維護及帶位 

•餐點介紹及推薦 

•餐廳文書作業處理

•雅閣中餐廳為連續6年獲得米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 

•協助擺盤台工作 

•確認工作區域處於乾淨的環境之下。 

•記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 

•完成主管交代的的工作並協助其他單位或區域 

•參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識

1. 廚房內負責設計中式料理的菜單，並負責準備、處理、烹調相關食材 

2. 廚房內從事中、西、日式料理以外的菜單設計，並備妥相關食材進行處理及烹調 

3. 餐廳或廚房助手，協助廚師烹調前與烹調中的準備工作，與其它餐廳的相關事務

1.完整工作站培訓-服務區、生產區 

2.團結協作，共擔共榮，共同成長，是我們的團隊精神 

3.製作美味餐點與貼心服務給顧客 

4.個性親切、笑容佳、工作態度認真負責。 

★工作班別: 

早班: 6/7/8點開始 (每日8小時)  

中班:11/12/13點開始 (每日8小時)  

★排休假 

月休8-10天 

(一個月至少可以休一個連休六日)  

★ 津貼福利  

◆ 考核：當通過考核且依序晉升即可為自己加薪 

◆ 健檢：任職滿一年起，公司提供年度健檢照顧你的健康  

◆ 保險：勞、健、勞退6％依規定由公司負擔 

* 兼任外送另有外送獎金  

◆ 員工用餐折扣 

★ 職工福利：  

◆員工聚餐 

◆節慶禮品 

★ 完整教育訓練制度 

◆檢定與輪調 -經適應與工作站檢定後，學習新的工作站職能 

◆教練認證-工作表現優異且通過檢定者，可提報教練認證 

歡迎 斜槓兼職、學生族群、二度就業、中高齡、轉換跑道的您加入↙ 

歡迎您加入德克士的大家庭 http://www.dicos.com.tw

1.依照標準程序製作美味餐點 

2.外場櫃檯親切服務顧客 

3.餐廳運作的最佳幫手 

4.個性親切、笑容佳、工作態度認真負責。 

兼職人員：  

◆每週彈性排班 

◆ 依勞基法規定享有健全員工保障(勞保、健保、勞退6％依規定由公司負  

擔) 

◆ 依個人表現年度加薪 

◆ 國定假日雙倍時薪  

◆健檢：任職滿一年起，公司提供年度健檢照顧你的健康  

◆員工餐飲優惠 

◆ 職工福利 

◆員工聚餐 

◆節慶禮品 

* 兼任外送另有外送獎金  

◆完整的教育訓練  

◆工讀轉正(職等保留) 

◆比照正職人員給薪休假，例如：年假/病假/產假/婚假…等 

歡迎 斜槓兼職、學生族群、二度就業、中高齡、轉換跑道的您加入↙  

歡迎您加入德克士的大家庭，http://www.dicos.com.tw

台北文華東方酒店酒吧簡介： 

• M.O. Bar沿襲 1920 年代裝飾藝術風格，結合多樣化的舒適客席區，提供一系列精心調製的雞尾酒、頂級香檳、葡萄酒與各式烈酒服務。 

工作內容： 

• 酒單內容介紹與推薦  

• 飲品、酒類調製 

• 酒吧庶務工作

台北文華東方酒店酒吧簡介： 

• M.O. Bar沿襲 1920 年代裝飾藝術風格，結合多樣化的舒適客席區，提供一系列精心調製的雞尾酒、頂級香檳、葡萄酒與各式烈酒服務。 

工作內容： 

• 酒單內容介紹與推薦  

• 飲品、酒類調製 

• 送餐及桌邊服務 

• 控管同仁及工讀生工作指導 

• 維持酒吧現場運行 

• 協助酒吧行政事務

客房餐飲服務為國際五星級飯店服務指標，提供住客於房內體驗多元且精緻的餐飲饗宴。 

輪職大夜班享大夜津貼。 

工作內容： 

•Possess extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our products, including liquors and cocktails. 

•Support company‘s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. 

•To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100％ on the MOHG health and safety audit. 

•To consistently achieve the service and product delivery standards with a high degree of client care and service at all time. 

•To maintain and order all the store requisitions. 

•Log in any information about special requirements, preferences from the guests and use it to give the special touch to the service. 

•Update the Hotel occupancy. 

•To maintain all information about VIP and group arrival. 

•Responsible for cash float and cashiering. 

•To ensure that all in-house VIP‘s list and amenities are registered and any relevant information is discussed. 

•To liaise with Front Office regarding flow of the guests rooms. 

•To be fully inform and be aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Taipei/Group generally. 

•To carry out daily, weekly and monthly inventory. 

•To overview and control the room‘s order flow by updating the traffic chart board. 

•To maintain all Hotel‘s assets. 

•To correctly put the orders in the POS.

〈工作內容〉 

1.咖啡、茶飲及其他飲品調製  

2.簡易餐點準備與製作  

3.顧客服務與結帳作業  

4.門市清潔維護  

〈工作時段及薪資〉 

1.周一到周日17:00-20:30(排班制) 

2.時薪$200 

〈其它說明〉 

1.新進人員報到當日需繳交三個月內餐飲從業人員(供膳項目)體檢合格證明

位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 

工作內容： 

• 控管現場同仁及工作指導 

• 人員管理及教育訓練 

• 顧客關係處理及維護 

• 店內行政庶務管理 

• 服務流程管理及維護 

• 物料盤點及叫貨管理 

• 點餐及桌邊服務

House Butlers provide a warm, efficient, personalized, and discreet service for all our designated guests from point of reservation, pre-arrival, during the stay as well as maintaining an effective relationship with guests after departure to encourage them to return. As a House Butler you will take full ownership of each request from a designated guest. The requests will be facilitated by working closely with key departments such as In-Room Dining, Concierge, Guest Relations, Reception, Housekeeping, Reservations and Sales, and all necessary auxiliary departments to deliver guest requests. 

•To ensure incoming guests are contacted at least three days prior to arrival for pre-arrival preference check and set up, offer outlined services during guests’ stay, and follow up with a post-stay check. 

•To ensure awareness of the arrival details, and make all necessary prior arrangements requested by guests.  

•To proactively seek guest preferences, update, record, and at all possible, fulfill them. 

•To provide quality service with colleagues to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out and throughout the guest’s experience 

•To stay current with developments and procedures in the hotel by attending daily Front of House or daily briefings and arrival meetings 

•To handle guests incoming and outgoing correspondence, (facsimile, messages, e-mail, etc.) 

•To establish a good working knowledge of the Finance Department so as to facilitate guests and Management requests for historical data 

•To have the knowledge and hands-on experience to perform the in-room check-in and check-out services. 

•Have full knowledge of housekeeping standards to assist and perform the final checking of the room prior to guest arrival, and the daily checkup of the room after room attendant has completed the daily cleaning to ensure guest preferences are met. 

•To coordinate the social or business itinerary of all Suite guests. 

•To assist in handling guest calls and acting upon them in a professional & courteous manner. 

•Communicate all guest compliments, comments, observations, and complaints to relevant departments and ensure follow up. 

•To contact the guest after departure for satisfaction check and feedback to enhance the overall experience in the future and offer as the point of contact directly for future bookings. 

•To ensure good maintenance in all Suites by doing regular walk arounds and inspections while working closely with other departments as needed, to include initiating repair orders. 

•To maximize the revenue and occupancy of all Suites.