資深專利工程師_知名事務所 (3003619)

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?” 

Position : Senior Manager, Trust and Safety Compliance  

Trust and Safety will be fully accountable for defining and delivering our Trust and Safety strategy, leveraging people, process and technology, to mitigate risks across all areas of our business. The role will play a key part in enabling the business to meet its growth objectives, managing risk through a process of continuous monitoring and remediation. Demonstrating the ability to switch between big picture strategic thinking and granular execution, the Senior Manager for Trust and Safety will be a forward-thinking self-starter, comfortable working with a high level of autonomy in a fast-paced environment.  

What will you do?  

-Third Party compliance with Taiwan Intellectual Property regulations, other applicable laws and Coupang Policies. Enforcement of such regulations, laws & policies across the Coupang marketplace, with a focus on third party sellers.  

-Risk assessment of all third-party sellers, mitigating bad debt, transaction losses and negative customer experiences on the platform from fraud, poor seller performance, product and abuse-related risk  

-Own data gathering and analysis, research and implement best practices, develop and recommend alternative solutions  

-Influence others without authority in the development of new systems and tools to enable automation and scalability  

-Manage all Trust & Safety teams, including Seller Gating, Intellectual Property report handling, Seller Abuse, return abuse Fraud, Counterfeit monitoring developing best practices across the business  

-Develop performance metrics, monitor post-process improvement performance, and obtain leadership and stakeholder agreement  

-Provide adaptable business solutions which are aligned to meet internal and external customer expectations  

-Work with product managers to develop technology-based solutions to mitigate risk and balance operational load.  

-Collaborate with legal teams to develop enforcement policies and standard operating procedures for operational enforcement.  

-Spot areas of risk and report them to Chief Compliance Officer with a suggested plan of action.  

-Advocate for Trust and Safety and improve awareness of the team’s functions with business teams and leaders.  

-Report regularly to senior leaders on progress and risks.  

Essential Qualifications:  

-Significant experience (10Y+) in compliance and risk management roles with increasing responsibility  

-Experienced in building technology-led solutions  

-Deep understanding of the risks associated with operating an e-commerce business, with a process-driven approach to maintaining service levels  

-Results-driven, with a huge customer-focus. Should demonstrate internal (team) and external (customer) is at the beginning and end of every decision and action.  

-Team player with a can-do attitude  

-Excellent organizational skills; able to work calmly under pressure with minimal supervision across a number of workstreams  

-Analytical thinker  

-Shows resilience and integrity, and has a humble approach  

-Excellent oral and written communication skills, with high EQ  

-Ability to develop effective business and working relationships

1.台灣專利程序申請、答辯、領證、年費...等工作。 

2.案件副本製作、整理公文、郵寄證書、請款單。 

3.建檔輸入資料、期控管理及文件歸檔。 

4.聯絡既有客戶及案件進度通知。 

錄取錄前三個月提供內部教育訓練 

*台灣專利程序、法規* 

*工作滿一年提供提供外部訓練* 

TIPA智慧財產培訓學院 

主辦單位：經濟部智慧財產局 

執行單位：國立臺灣大學、智慧財產培訓學院

1.中、英文新案專利稿撰寫。 

2.專利檢索、分析、答辯、翻譯等。 

3.核駁報導製作。

1.協助跨國及台灣專利申請程序 

2.專利案件之處理

1.執行中英文契約之審閱、修改、撰擬 

2.撰寫法律文件(存證信函、訴狀) 

3.提供各類法律諮詢意見 

4.公司營運相關法規遵循追蹤及處理有關紀錄和文件，以確保作業程序及合規 

5.研究分析並撰寫有關法律相關之報告 

6.公司法律教育訓練內部(個資、營業祕密、IP)講師 

7.處理公司訴訟、仲裁或其他爭議事件及擔任公司與外部律師聯繫窗口 

8.其他法務案件或主管交辦事項

1.辦理智慧財產權評估、申請、管理、維護、追蹤等行政作業，協助各單位議題諮詢與協助聯繫外部專業事務所。 

2.協助辦理技術移轉作業之相關行政程序。 

3.協助進行研發成果、資料庫、研發紀錄簿管理與制度維護。 

4.協助一般文書資料處理及歸檔等管理工作(如智慧財產權、技術移轉相關文件)。 

5.依據內部規章辦理相關管理與推動措施。(如召開會議、智財策略成果蒐集定期回報)。 

6.協助組內行政相關工作及其他臨時交辦事項。  

7.薪資待遇：碩士學歷：月薪44,000~58,000元。 

*尋找對台灣發展設計能量及產業有熱情的夥伴*  

台灣設計研究院有良好的工作環境，工作氛圍彈性自由，學習成長空間大。 設計正以前所未有的速度影響產業、社會與生活，我們歡迎跨領域專業一同努力及共創。工作中將有機會參與許多不同領域並充滿意義的研究專案，時常和公部門、國營事業、設計服務業者、技術開發業者、產業專家等合作，長期培養同仁顧問及研發能力。 

◆場域Live Tour｜1樓：https://livetour.istaging.com/7ccf502f-c939-483d-96e9-f3f1456fc764 

◆場域Live Tour｜2樓：https://livetour.istaging.com/bc638ae8-8bc6-45ed-9c82-02f93755e093