業務經理 Sales Manager (駐點:台北)

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.  

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 

To manage sales activities and events inline with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for your hotel. Key to this role is developing expertise in understanding sector/account needs, maximizing guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Catering and Events team members. 

按照年度市場銷售計畫管理銷售工作和活動，完成並超越酒店的預算和銷售戰略目標。這一角色的關鍵是培養了解行業/客戶需求的專業知識，最大限度地提高客人滿意度，並為酒店增加收入。 在適用的情況下，此角色還將涉及指定餐飲和活動團隊成員的管理和積極指導。 

DUTIES AND RESPONSIBILITIES工作職責 

• Monitors competitors’ activities and assists in marketing intelligence.監督競爭對手的活動並協助監察市場動態。 

• Refers sales leads to appropriate personnel within the InterContinental Hotels Group.在洲際酒店集團的範圍內將銷售線索提供給適合的人員。 

• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.根據在銷售策略中既定目標，向新的、現有的、有可能的客戶進行銷售，並與其談判商定最適合的價格以爭取最大的利潤。 

• Services existing business through management of account bases and sell all facets of the hotel.通過客戶管理，向現有的客戶提供服務並銷售酒店的所有設施。 

• Manage the corporate head office and the preferred hotel history for that company.管理公司總部檔案和瞭解公司優先使用的酒店記錄。 

• Develop and maintain a regular pattern of sales calls, meeting with principals of target market.設立和保持定期的銷售拜訪模式，與目標市場的主要人物會面。 

• Provides direction on, and conducts market research and analysis.指導和進行市場調研和分析。 

• Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business.根據酒店的營業需要，與業務連絡人、會務策劃者、遊客和會展局、旅行社、旅遊運營商、航空公司、公司客戶、政府部門和其它客人發展並保持聯繫。 

• Builds profile within local market place through attendance at various events and local market place.通過參與當地市場的各種活動在當地市場上樹立良好形象。 

• Conduct client interviews. Travel when required to promote the hotel and develop potential business.對客戶進行拜訪。需要時出差對酒店進行推銷，發展潛在的業務機會。 

• Plan and conduct familiarization tours and site inspections.策劃並實施使客人熟悉環境的現場考察活動。 

• Maintain regular contact with the IHG hotels in your region and the regional reservation office.與所在區域內的洲際酒店集團成員和區域預訂辦公室保持定期聯繫。 

• Grows existing business and establishes and pursues leads which will develop business.發展現有業務，並建立和尋找發展業務的機會。 

• Interfaces with operations on a timely basis.及時與運營部門進行溝通。 

• Assesses sales and marketing data and the evaluation of sales and marketing activities.評估市場銷售資料及活動。 

• Assists with the preparation of new products and services.協助新產品和服務的準備工作。 

• Analyses sales mix and likely impact on hotel goals.分析銷售綜合計畫和可能對酒店目標產生的影響。 

• Works with superior on manpower planning and management needs and also in the preparation and management of the Department’s budget.和上級領導一起進行人力規劃和管理需求，進行編制和管理部門預算。 

• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity.在會前策劃過程中，與會議策劃人員協商確定最佳會議室配置、會議/休息流程建議、菜單規劃、餐飲協調、餐桌佈置、裝飾選擇等，以提高會議效率和生產力。 

• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.每天與每位會議策劃者會面，匯報日常活動、審查消費、帳單和合同計費的任何例外情況，並審查最終計費的估算。 

• Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly.視情況指定聯絡點，提供即時協助，以快速滿足客戶需求，讓活動順利進行。 

• Supervise the organizations of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities.監督活動後客戶反饋調查的收集並確定進一步的商機。

1.需有飯店住房、餐飲相關營運管理經驗。 

2.需有休閒農場相關資歷。 

3.熟悉市場趨勢及競爭分析。 

4.協助飯店年度營運計畫擬訂。 

5.配合集團政策執行與追蹤各項營運績效管理目標。 

6. 跨部門溝通協調，使團隊順利運作。 

7. 維護客戶關係、處理客訴及重大緊急事件。 

8.具良好的協調能力 

9.其他主管交辦事項