職缺描述
《如果你英文精通/ 嚮往外商環境 /歡迎按下主動應徵了解更多》 《大量使用外文好機會，歡迎應屆畢業生應徵，首份工作即是品牌外商！》 《此為派遣職缺，一年一簽至多合作兩年》 ▲Respond to customers, delivering a high level of service and provide prompt resolution to ensure customer satisfaction ▲ Uses a combination of pre-established guidelines, creativity, and independent judgment to make decisions and to accomplish goals and objectives ▲ Maximize opportunities to learn about company products, related industry hardware and software products. Take initiative to self-study to acquire new skills or platform enhancements ▲ Verifies and maintains customer service documentation, files, and records using applications such as a customer service contact database, MS Word, Excel and related applications ▲Extensive Console and PC Gaming hardware knowledge such as Microsoft Xbox One, Sony PS5, Nintendo Switch, and PC. Familiar with nuances of each system ▲ Familiar with popular trending hardware in the gaming space ▲Engage Customers with Pre and Post Sale questions related to Compatibility, Order status, RMA Status ▲ Processes and assists internal and external customers returning company‘s product(s) for replacement. Determines and collects necessary information for customer service contact database to complete the return process ▲ Engage Customer request through Chat, Email, Phone, and Social
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