職缺描述
Guest Experience • Passionate about delivering courteous and hospitable services and always seek opportunities for going extra miles. 對於提供禮貌、好客的待客之道充滿熱情，並總是尋找超越賓客期望的服務機會 • Handle guest complaints in a courteous and efficient manner, and report incidents if no immediate solution can be found, while giving a prompt follow-up. 虛心接受並有效處理客人投訴，對於無法立即處理的投訴向上回報，並跟進處理進度以確保問題解決。 People • Adhere to specified hygiene and personal appearance standards. 遵守規定的衛生和個人儀容標準 • Attend scheduled training, and actively participate in staff activities. 參加排定的培訓與積極參與員工活動 Responsible Business • Provide prompt, efficient and courteous services to guests, members and visitors. 向客人、會員和訪客提供及時、高效和禮貌的服務 • Ensure that all the Health Club facilities in good order at all time and all the guest supplies are with ample stock. 確保健身中心的各種設施設備都處於正常狀態，並確保充分提供客人所需之用品 • Ensure that the Health Club reception, lounge, gymnasium, sauna, and swimming pool areas are clean, tidy, and set up according to the standards. 確保健身中心櫃台、交誼聽、健身房、三溫暖及游泳池皆保持乾淨、整潔，並按標準擺放物品 • Be familiar with all the hotel information in order to provide guest with accurate information. 熟悉酒店設施、活動、設備、服務和相關訊息，以便向客人提供準確資訊 • Conduct regular inspections of pool grounds to ensure cleanliness standards are maintained. 定期視察游泳池以確保其達到清潔標準 • Abide by rules and regulations and policies and procedures of hotel. 遵守酒店的各項規章制度、政策和工作流程 • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 熟悉酒店安全、急救、消防和緊急情況的處理常式，並能正確的使用相關設備 • Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 及時對危險的情形採取補救措施，並對主管通報存在的潛在危險 • Log security incidents and accidents in accordance with hotel requirements 按酒店的要求，記錄安全事故和意外事故 • Performs other tasks as assigned. 完成其他分配的任務
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