Senior Manager, Trust & Safety Compliance

更新 2024/04/12

全職

大學以上

面議(經常性薪資達 4 萬元或以上)

應徵人數:
需求人數: 1人
到職日:
不限
全職 大學以上 面議(經常性薪資達 4 萬元或以上) 台北市 信義區 信義路
工作內容

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

 

We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  

 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?” 

 

Position : Senior Manager, Trust and Safety Compliance  

Trust and Safety will be fully accountable for defining and delivering our Trust and Safety strategy, leveraging people, process and technology, to mitigate risks across all areas of our business. The role will play a key part in enabling the business to meet its growth objectives, managing risk through a process of continuous monitoring and remediation. Demonstrating the ability to switch between big picture strategic thinking and granular execution, the Senior Manager for Trust and Safety will be a forward-thinking self-starter, comfortable working with a high level of autonomy in a fast-paced environment.  

 

What will you do?  

-Third Party compliance with Taiwan Intellectual Property regulations, other applicable laws and Coupang Policies. Enforcement of such regulations, laws & policies across the Coupang marketplace, with a focus on third party sellers.  

-Risk assessment of all third-party sellers, mitigating bad debt, transaction losses and negative customer experiences on the platform from fraud, poor seller performance, product and abuse-related risk  

-Own data gathering and analysis, research and implement best practices, develop and recommend alternative solutions  

-Influence others without authority in the development of new systems and tools to enable automation and scalability  

-Manage all Trust & Safety teams, including Seller Gating, Intellectual Property report handling, Seller Abuse, return abuse Fraud, Counterfeit monitoring developing best practices across the business  

-Develop performance metrics, monitor post-process improvement performance, and obtain leadership and stakeholder agreement  

-Provide adaptable business solutions which are aligned to meet internal and external customer expectations  

-Work with product managers to develop technology-based solutions to mitigate risk and balance operational load.  

-Collaborate with legal teams to develop enforcement policies and standard operating procedures for operational enforcement.  

-Spot areas of risk and report them to Chief Compliance Officer with a suggested plan of action.  

-Advocate for Trust and Safety and improve awareness of the team’s functions with business teams and leaders.  

-Report regularly to senior leaders on progress and risks.  

 

Essential Qualifications:  

-Significant experience (10Y+) in compliance and risk management roles with increasing responsibility  

-Experienced in building technology-led solutions  

-Deep understanding of the risks associated with operating an e-commerce business, with a process-driven approach to maintaining service levels  

-Results-driven, with a huge customer-focus. Should demonstrate internal (team) and external (customer) is at the beginning and end of every decision and action.  

-Team player with a can-do attitude  

-Excellent organizational skills; able to work calmly under pressure with minimal supervision across a number of workstreams  

-Analytical thinker  

-Shows resilience and integrity, and has a humble approach  

-Excellent oral and written communication skills, with high EQ  

-Ability to develop effective business and working relationships

歡迎
所有求職者
工作資訊
要求條件
  • 工作經驗: 7年以上工作經驗
  • 學歷限制: 大學以上
  • 科系限制: 不拘
  • 附加條件:
    工作技能
    智慧財產權、智慧財產權之申請、答辯、登錄、維護事項、專案成本╱品質╱風險管理
公司福利

法定項目:

勞保、健保、陪產檢及陪產假、育嬰假、特別休假、產假

福利制度:

  • 獎 金 類: 激勵獎金、績效獎金

更多說明:

其他福利
員工紅利 員工優惠 優於勞基法特休

注意!福利項目可能依不同職缺有所不同,實際職缺福利請依面試時與公司面談結果為準

應徵方式
聯絡人員:

OuCindy

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到職日期:

不限

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酷澎股份有限公司

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