職缺描述
【關於 DBS】 星展銀行總部位於新加坡，是全亞洲最大的金融集團之一，2023 併購台灣花旗消費金融業務後，星展即成為台灣最大外商銀行。目前已蟬聯五年「世界最佳銀行」的獎項，以及「全球最佳數碼銀行獎 」，打破傳統金融銀行的框架，持續發展數位創新，集團文化也鼓勵員工個人發展，提供豐富的資源和福利，非常希望邀請您加入我們的行列! 【工作內容】 • Act as the major contact point of the Bank to provide service by handling inbound service call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc. • Perform inbound x-selling / referral for banking and credit card products / services to line up with business needs • Follow-up customer request and make outbound calls to reply customers when necessary. • Provide solution to customers’ concern and problems in a timely manner, ensuring customer satisfaction • Listen to customers’ grievances or complaints. Provide solution to resolve the case or related to appropriate parties to ensure the case is attended. • Get customers’ opinions and suggestions, e.g. then feedback to supervisors. • Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers’ request within risk, compliance and quality standards. • To demonstrate strong work commitment and work ethic. To adhere to schedule of work & be available for deployment at short notice when on standby. 【您可能會想知道】 • 入職即享年假最低 14 天+1 天生日假 (未滿一年按比例計算) • 到職即享萬元的彈性補助金，可用於家族旅遊或多項生活津貼 (未滿一年按比例計算) • 外商文化以及開放式辦公環境 • 專業的教育訓練 【客服專員甄選流程】 1.投遞履歷 2.HR書面審查(2-3個工作天，未通過不另行通知) 3.HR電話聯繫 4.主管書面審查(2-3個工作天，未通過不另行通知) 5.面試 6.通過面試後，HR同仁會在1-2個工作天內與您聯繫，未通過面試者，HR將於一週內寄信通知。 【注意事項】 1. 如果有機會與您合作的話，我們將會儘速聯絡您！ 2. 若不符合的面試者，將不另行通知，感謝各位求職夥伴的體諒。
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