Order Management 中/日文客服人員 - Location: Hsinchu (四班二輪,做二休二,需輪夜班)

請務必【本職缺優先審核至應用材料公司官網投遞人選】請至應材官網上傳履歷表： https://careers.appliedmaterials.com/careers/job/790296004189 【Talents who apply job through Applied Materials Career Website will be reviewed and considered as top priority】Please apply job here: https://careers.appliedmaterials.com/careers/job/790296004189 ■ Key Responsibilities 1. Customer parts, return, repair, service requests interaction and processing 2. Quote, part# inquiry, problem parts, pricing issue follow up and update 3. Order management incl. book, bill, tracking, update, change and troubleshoot 4. Entitlement checks 5. Service dispatch 6. Part expedite, fulfillment and delivery coordination 7. Customer escalation follow up and update 8. Multi-regions support for the above scope 輪班說明: 1. 採四班二輪制並支付輪班津貼: 大夜班(每月NTD 15,000)，大日班(每月NTD 7,500) 2. 大夜班(晚上七點至隔天上午七點)與大日班(上午七點至當日下午七點) 3. 每一班表十二小時，實際工作時間十小時，休息兩小時 4. 每三個月調換日、夜班表