全職
高中職以上
面議(經常性薪資達 4 萬元或以上)
宴會廳/客房服務主任將協助宴會廳/客房服務經理在其負責區域內協調並分配職務,為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。
1.協助宴會廳/客房服務經理協調並分配職務,以實現卓越的營運績效。
2.確實地傳達期待、認可績效並產生一致的業務成果。
3.監督宴會廳/客房服務開始與結束的工作流程。
4.協調所屬工作區域內的職務,確保服務順利進行。
5.處理並排解顧客訴願,在系統內登錄顧客意見回饋。確保問題及時解決,讓顧客滿意。
6.保護顧客和同事的隱私與安全。
7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。
8.能夠執行部門內的所有職務,並在必要時協助輪班。
The Banquet/In Room Dining Supervisor assists the Banquet/In Room Dining Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.
1. Assists Banquet/In Room Dining Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance.
2. Communicates expectations, recognizes performance, and produces consistent desired business results.
3. Supervises the workflow of opening and closing shifts.
4. Coordinate tasks within the assigned sector to ensure the smooth running of service.
5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction.
6. Protect the privacy and security of guests and coworkers.
7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel.
8. Be able to perform all tasks within the department and assist in shift coverage when necessary.
法定項目:
福利制度:
注意!福利項⽬可能依不同職缺有所不同,實際職缺福利請依⾯試時與公司⾯談結果為準