• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. • Excel in delivering Legendary Quality Experience to guests. • To provide a courteous and professional service following at all times. • Ensure full knowledge and understand of LQE is delivered to the gussets at all times. • Assist in providing exceptional service through the phone. • To maintain good working relationships with your own colleagues, and all other departments. • To have a complete understanding of and adhere to the hotel‘s policy relating to fire, hygiene health and safety • To maintain a high standard of personal appearance and hygiene at all times.