高級客戶服務專員

 Work closely with client for accurate and timely payroll, labor pension, national health insurance, labor / employment insurances and tax (national taxes and regional taxes) related calculation  Coordinate closely with internal teams to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.  Maintain client relationship to improve client’s satisfaction  Provide suggestions, counselling, and updates to Clients in areas of Labour Laws, payroll, labor pension, national health insurance, labor / employment insurances, Individual Income tax policy, HR processes etc. independently.  Maintain internal services procedure manuals and business process documents  Participates in testing and validation of services and system upgrading  Assist Client Service Manager in reviewing and improving services processes and procedures  Participates in Clients meeting to provide expert HR and Service advices.  Be capable of offering mentoring to new CSR.  Provide Training to Client and internal operation teams when necessary. Qualifications & Experience  Bachelor degree or above in HR Management, Business Administration or related  With 7 years + hands on Payroll & Lodgement experience, or HR professional particularly in the area of C&B and labour law  Be familiar with salary structure, employment, Statutory benefit., payroll and tax rules  Good command of spoken and written English  Professional attitude, efficient, and attention to details  Good team spirit, communication and interpersonal skill  Good computer skills particularly in Excel, and Word  Good Team Player  Enjoy collaborating with Cross Function to win together