Service Logistic Planner

What we are looking for We are seeking an experienced Service Planner to join our Nova Taiwan team. This role will be responsible for service parts planning, inventory control, and logistics coordination to support efficient service operations. The ideal candidate should have proven experience in service planning, excellent organizational and problem-solving skills, and the ability to work in a fast-paced, global environment. Fluency in English is required to communicate effectively with regional and global teams. What you will be doing • Service Process Management o Oversee end-to-end service logistics processes, ensuring smooth coordination between field service teams, suppliers, and warehouses. o Support service operations by aligning logistics workflows with customer service requirements. o Ensure compliance with global service standards and best practices. • Service Inventory Management & Optimization o Maintain accurate service parts inventory across all locations, ensuring optimal availability to support field service needs. o Develop stock planning strategies, including safety stock levels, to prevent shortages and reduce excess inventory. o Conduct regular inventory counts and stock reconciliation to maintain inventory accuracy. o Monitor return and repair processes to ensure defective materials are properly tracked and processed. o Monitor and manage inventory levels, replenishments, and stock movements. o Identify and address slow-moving or obsolete service parts. • Order & Logistics Coordination o Process purchase orders (POs), service requests, and returns to ensure smooth operations. o Manage service part orders, returns, and replenishments, ensuring timely fulfillment. o Work closely with 3PL providers to optimize warehousing, distribution, and last-mile service logistics. o Track and resolve shipping or delivery issues with freight forwarders and warehouse operators. o Coordinate with logistics providers to track shipments and resolve any delivery issues. o Ensure compliance with import/export regulations and internal logistics policies. • Cross-Functional Collaboration o Work closely with service teams and suppliers to support timely parts availability. o Act as the key liaison between service engineers, logistics, and procurement teams. o Provide input on process improvements and support ERP system transitions (Oracle/Priority). • Performance Monitoring & Reporting o Track and analyze key performance indicators (KPIs) such as service parts availability and order fulfillment rates. o Provide regular reports and insights to improve service planning efficiency.