職缺描述
- Manage, handle, educate and improve entire topic of Authorized Service Centers (ASC) nationwide. - Manage, supervise, educate, and improve entire operation of Factory Service Centers (FSC). - To repair tools and return them to customers within 48 hours. - To build a strong service team that provides professional service to assist customers with technical consultation and technical troubleshooting of any Makita tools. - Maintain expand ASCs network nationwide and build good relationship with customers. - Consistently sensitive about after-sales service issues and upgrading the level of service from time to time by visiting ASCs and dealers. - To improve the competency level of ASCs by providing necessary training and making sure all ASCs understand their obligation of being Makita ASC. - To understand the user’s usage or application when receiving their tools for repairing, then propose to BD team to visit them by recommending them to change to better products. - Plan and propose spare parts inventory level that is enough to avoid the issue of insufficient spare parts including new products. - To manage all warranty claims and assist customer service with customer feedback and complaints. - To prepare a monthly report on all the repair tools in the service center at the beginning of the month. - Develop, plan, and implement continuous process improvements in labor efficiency, labor utilization, and total operating costs.
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