Customer Care 客服部助理/專員 [歡迎身障朋友投遞]

1.Shipment lifecycle case management and dispatch cases to back-office team. Be the Single entry for all customer care queries. 2.Answering customer inquiries: Responding to customer calls, cases or chat messages to provide support, answer questions, and resolve issues within service level agreement. 3.Resolving complaints in case of unexpected shipment disruptions/ issues 4.Coordinate with related internal teams and follow up to ensure Resolution 5.Follow up on Customer Satisfaction Survey and NPS FEEDBACK for assigned customer 6.Face to face meeting with customer to create continuous improvement environment for assigned customer