In this exciting new position, you will be responsible for working closely with our client to resolve technical issues and provide incident support. This position will report to our Professional Services Partner and work closely with our Global teams. You will be based in our Taiwan NCR Office and visit our customer’s site as needed.
* Manage NCR Retail solution configuration.
* Provide assistance to client with technical issues and third level support.
* Assists with classification and prioritization of incidents.
* Maintain test environments.
* Conducting requirements analysis, technical investigation and troubleshooting.
* Verifying project issues and fixes.
* Work with internal and external teams to successfully deploy the solution.
* Provide regular progress updates and reports to the team and/ or client.
* Act as a technical liaison for the client.
* Be on call when required and support to customer call outs / escalations
* Working under the direction of Senior SME or Team Leader as required.
Qualifications and Experience required:
• 3-5 years of experience in an IT-related field (preferably in any of the following: technical consultancy, system administration, user support or similar fields.)
• Experience in solving technical problems, and follow-through actions including documenting and sharing solutions.
• Experience working with Scripting Languages.
• Experience working with Databases (Oracle or Microsoft SQL).
• Knowledge of MS Products.
• Experience working with Change Management Processes (ITIL) and Incident Management Systems.
• Excellent, well-developed interpersonal, client-facing skills.
• Excellent English communication skills, both verbal and written in
• Fundamental PM skill
• Ability to work towards deadlines and under pressure.
• Comfortable working collaboratively with on-site and off-site teams.
• Enthusiastic and Hungry to learn. Willing to take on new challenges and resolve them methodically.
• Flexibility to work various hours.
Highly desired Experience:
• Experience working in retail and/or professional services will be beneficial.
• Retail POS products knowledge is beneficial.
• Experience working with Retail Loyalty systems will be beneficial
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- Tim Lin
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