2021/10/24 更新

工作內容

Position Summary:  

In this exciting new position, you will be responsible for working closely with our client to resolve technical issues and provide incident support.  This position will report to our Professional Services Partner and work closely with our Global teams. You will be based in our Taiwan NCR Office and visit our customer’s site as needed.  

 

Responsibilities:  

* Manage NCR Retail solution configuration.  

* Provide assistance to client with technical issues and third level support.  

* Assists with classification and prioritization of incidents.  

* Maintain test environments.  

* Conducting requirements analysis, technical investigation and troubleshooting.  

* Verifying project issues and fixes.  

* Work with internal and external teams to successfully deploy the solution.  

* Provide regular progress updates and reports to the team and/ or client.  

* Act as a technical liaison for the client.  

* Be on call when required and support to customer call outs / escalations   

* Working under the direction of Senior SME or Team Leader as required. 

 

Qualifications and Experience required: 

• 3-5 years of experience in an IT-related field (preferably in any of the following: technical consultancy, system administration, user support or similar fields.) 

• Experience in solving technical problems, and follow-through actions including documenting and sharing solutions. 

• Experience working with Scripting Languages. 

• Experience working with Databases (Oracle or Microsoft SQL). 

• Knowledge of MS Products. 

• Experience working with Change Management Processes (ITIL) and Incident Management Systems. 

• Excellent, well-developed interpersonal, client-facing skills. 

• Excellent English communication skills, both verbal and written in 

• Fundamental PM skill 

• Ability to work towards deadlines and under pressure. 

• Comfortable working collaboratively with on-site and off-site teams. 

• Enthusiastic and Hungry to learn. Willing to take on new challenges and resolve them methodically. 

• Flexibility to work various hours. 

 

Highly desired Experience: 

• Experience working in retail and/or professional services will be beneficial. 

• Retail POS products knowledge is beneficial. 

• Experience working with Retail Loyalty systems will be beneficial

工作制度/性質

工作時間:
日班
工作待遇:
面議(經常性薪資48萬/年含以上)

工作性質:
全職
職務類別:
系統分析師 系統工程師

工作位置

要求條件

接受身份:
不拘
工作經驗:
3年以上工作經驗
學歷限制:
大學以上
科系限制:
不拘

語言能力:
英文 聽-精通 | 說-精通 | 讀-精通 | 寫-精通

福利制度

注意! 本區全部福利項目可能依不同職缺有所不同,實際職缺福利請依面試時與公司面談結果為準

法定項目:
福利制度:
獎 金 類:
年終獎金
娛 樂 類:
尾牙

NCR is a US company. Our benefit programs include :
* Training & Development
* Fix and Variable Bonus
* Incentive Programs
* Award Program
* Employee Stock Purchase Plan
* Referral Program
* Holiday
* Leave
* Insurance
* Physical check
* Employee Welfare Club
* Overtime Payment
* Service Benefit
* Retirement Plan

  • 回覆模範生
    回覆模範生

    廠商回覆率

    60 %

  • 快速回覆
    快速回覆

    平均處理時間

    5 天

profile
聯絡人員:
Tim Lin

_

需求人數:
1人
到職日期:
不限

應徵方式

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