CS - DUV Customer Support Engineer(客戶支援工程師) - Tainan

  • 面議(經常性薪資4萬含以上)

  • 工作經歷-不拘

  • 大學、碩士

  • 台南市 新市區

更新日:2021/05/11


工作內容

Introduction 

Within ASML the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. 

One of the departments in this sector is CS HVM. The CS HVM team prepares and manages the CS part of the execution of new system maintenance of new ASML machines at customer sites. These Installations are done in close cooperation with Field Factory System Install Engineering (FF SIE)in shift schedules at customer production environment over a period of 3-4 months. 

 

Job Mission 

- The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer. 

- The Customer Support Engineer (CSE), an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems. 

- The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support. 

- The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific 

customer. 

 

Job Description 

- Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site. 

- Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites. 

- Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer. 

- Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer. 

- Assists customers in the receipt, installation, and testing of company equipment. 

- Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities. 

- Provides service education to customer’s service and operations staff. 

- Ensures that parts are available and as specified for service requirements. 

- Maintains appropriate tools are on hand and as required. 

- Travels as required for the purposes of performing service activities at customer sites or backfilling for other Field Service Engineers. 

- Completes service, expense reports, and other administrative responsibilities in accordance with procedures and with supervisor’s approval. 

- Uses company technical documentation and provides feedback for improvement. 

- Performs other duties as assigned.

工作制度/性質

工作時間:
日班、晚班、大夜班、假日班、輪班
工作待遇:
面議(經常性薪資4萬含以上)    [$薪資公秤]

工作性質:
全職
職務類別:
半導體工程師 半導體設備工程師 客服工程師

其它說明:
需出差

工作位置

要求條件

身份類別:
不拘
工作經驗:
不拘
學歷限制:
大學、碩士
科系限制:
工程學門 物理學類

語言能力:
英文 聽-中等 | 說-中等 | 讀-中等 | 寫-中等

附加條件:

Education 

BS/MS major in Mechanical, Electrical/ Electro-optical, Controlling Engineering, Physics or other related fields 

 

Experience 0-2 years 

- Fab experience in the Lithography area will be a plus 

- Experience or knowledge of semiconductor manufacturing process is preferred 

 

Personal skills 

- Good communication skills and command of the English Language 

- Must be a strong team player, supporting & analytical skill and good working habits 

 

Context of the position 

At customer sites / office 

 

Team Customer support 

Job category Mechanical engineering 

Travel 10% 

Reference REQ21094 

*具備中華人事主管協會顧客服務相關認證優先面試

福利制度

注意! 本區全部福利項目可能依不同職缺有所不同,實際職缺福利請依面試時與公司面談結果為準


我們的精英工程師團隊不斷在科技上尋求創新突破,挑戰科技極限。如果你擅長解決複雜的科技難題,挑戰物理法則,也具備清晰的思維能夠克服危機,歡迎你加入 ASML 的行列。ASML 提供的是一條長遠的職涯規劃,讓公司同仁都能在一個重視永續學習,鼓舞的企業文化,和優渥的福利環境中工作成長。

■ 保障年薪14個月
■ 年度績效獎金
■ 完善全球教育訓練計劃 (含ASML原廠技術及溝通管理職能訓練)
■ 健保
■ 勞保與團保公司100%由給付
■ 供應免費午餐
■ 免費定期年度健康檢查
■ 福委會旅遊補助、生育補助、結婚津貼、喪葬津貼、端午、中秋禮金
■ 退休金提撥
■ 提供健身房與閱覽室等設備
■ 資深員工年資獎
■ 生日禮品、聖誕節禮物、父親節或母親節禮品
■ 荷蘭母公司選擇權
■ 員工協助方案-專業的員工生活及工作諮詢
■ 優於勞基法之休假制度及彈性假期
■ 多元化之福委會社團活動,羽球社,籃球社,登山社,單車社..等
■ 林口辦公室提供交通車(由員工部分負擔)往返台北/林口地區

在ASML我們有:
■ 開放的企業文化
■ 不拘形式的工作環境
■ 簡單的企業組織結構
■ 新穎的硬體設施
■ 我們著重人才成長與發展
■ 我們能拓展國際視野,與來自不同國家背景的同仁共事

profile
聯絡人員:
Recruitment Taiwan

需求人數:
1人
到職日期:
不限

面試地址:
郵寄地址:
傳真號碼:

電子信箱:

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