About the Job:
Optimize the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales.
About the assignment:
Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy.
Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.
Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.
Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.
Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store. You follow up and take action accordingly by using proven solutions and good examples.
You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
You develop your team and its individual members and ensure you have a succession in place.
You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.
聽-精通 | 說-精通 | 讀-精通 | 寫-精通
Previous experience of customer-oriented services or retail.
Experience of working in a fast-paced environment.
Experience of managing and developing a team, preferably in retail environment.
An interest in home furnishing.
- 1111人力銀行提醒您： 履歷表關閉狀態，仍可投遞履歷表！準時面試勿失約，務必留意自身求職安全！
01. 「不繳錢、不購買、不辦卡、不隨意簽約、證件不離身 」的五不原則。
02. 保護自己的三要原則「 要陪同、要確定、要存疑 」。