IT Support Engineer

  • 面議(經常性薪資4萬含以上)

  • 2年以上工作經驗

  • 大學

  • 新北市 板橋區

更新日:2021/05/11


工作內容

This position is responsible for the list as below: 

 

1. Initial IT contact for the business for most day to day requests - a representative of IT to the business, ensuring the statements, decisions, and actions are aligned with the whole IT team 

 

2. Arranging account set-up and closure for users on both company platforms and any client platforms. 

 

3. Responsible for all on-site IT infrastructure including: provisioning of equipment – PCs, laptops, terminals, network devices, MDF room, phones and mobiles, software on local PCs, Meeting room projectors support; Printer replace consumables and organising hardware repairs with vendor. 

 

4. Incident/Problem management - able to explain the impact of an incident on the business operations - the primary point of contact for follow-up questions on application requests and incidents 

 

5. Troubleshooting - someone with in-depth knowledge of the focus application(s) and is (as often as possible) able to connect application function to technical component 

 

6. Perform IT administration related work, such as IT assets inventory book keeping, budget of expenses tracking, PO issuing with corporate standard…etc. 

 

7. Escalate and manage - identify the root cause of incidents by providing information about the event and partnering with the full technology teams to identify problems and to find actions for resolution 

 

8. Identifies potential solution - someone with a proactive mindset to identify potential problems, propose solutions, and represent the solutions to the steering committee for appropriate prioritization. 

 

9. Continuous improvement - partner with the Service Desk team to identify standard checklists, procedures and templates to improve the speed and quality of initial diagnosis. The creation of Standard Operating Procedures, both for common requests as well as incidents 

 

10. To work closely with the global team, to understand the latest technology and deployed the latest technology/software to the APAC region. 

 

11. Liaise with the regional IT leadership to coordinate and collaborate on technology standards, IT directions, and security policies. 

 

12. Understand basic OS/Network/Security/Cloud knowledge

工作制度/性質

工作時間:
日班、晚班
休假制度:
週休二日
工作待遇:
面議(經常性薪資4萬含以上)    [$薪資公秤]

工作性質:
全職
職務類別:
MIS工程師 網路管理工程師 MIS/網管主管

工作位置

要求條件

身份類別:
一般求職者
工作經驗:
2年以上工作經驗
學歷限制:
大學
科系限制:
資訊科學學門

語言能力:
英文 聽-中等 | 說-中等 | 讀-中等 | 寫-中等
專業證照:
MCSE CCNA Service Provider

附加條件:

•Able to provide after-office hour support, occasionally week-end on-call 

•An effective trouble-shooter - demonstrated ability to analyse problems and develop/recommend solutions. 

Knowledge of a range of technologies including basic networking; PC, thin-client and server hardware; Microsoft AD, Exchange and MS Office; Telephony Technology, Cloud Technology

福利制度

注意! 本區全部福利項目可能依不同職缺有所不同,實際職缺福利請依面試時與公司面談結果為準


1.完善的團體保險(含配偶及子女)
2.健檢中心員工體檢
3.優於勞基法年假/給薪病假
4.三節禮品/禮金
5.員工活動/尾牙及抽獎

及其他各項福利

profile
聯絡人員:
HR

需求人數:
1人
到職日期:
一個月內

面試地址:
郵寄地址:
傳真號碼:

電子信箱:

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