Workforce Analyst 班務暨出缺勤管理分析專員

2021/12/02 更新

工作內容

Think of yourself as the primary person in charge of ensuring staffing plans are carried out and adjusted as needed, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Workforce Analyst. 

 

Imagine yourself going to work with one thing on your mind: to deliver the world‘s best customer experience by striking a balance between service and cost. As you tackle your new tasks for the day, you know that it will lead to these key priorities: analyzing current performance and trends, making adjustments to plans if necessary, and implementing targeted actions so that goals are met while also managing efficiencies. 

 

As a Workforce Analyst, you will be monitoring queue level performance and in reporting to Operations and WFM leadership any significant variations from volume forecast, AHT assumptions, and shrinkage factors. Based on these, you will project the impact for the remainder of the day, and recommend actions that will allow the program to meet service and cost objectives. You will be in charge of approving and plotting real-time schedule exceptions, and in creating accurate, timely, and relevant intraday reports. You will report any significant schedule adherence deviations in a proactive and urgent manner. Also, all other duties related to the role as determined by the business or leadership. 

 

So, do you have what it takes to become a Workforce Analyst? 

 

Requirements: 

 

So, what are we looking for? Well, since this is an analyst post we’d need someone who already has the skills and potential to even call themselves one. 

 

If you are someone who has strong mathematical and analytical skills, then you’re exactly what we want! Oh, we also need someone with good communication skills because let’s face it –– if you can‘t express yourself well can you even orchestrate the execution of our staffing plans? 

 

We need someone who’s flexible and can quickly adapt to the changing business needs and processes. Someone who possesses solid business logic and analytical skills. Along with this, someone who has a high level of attention to detail and has excellent follow-up skills. We also need someone who’s organized and someone who can navigate his/her way well in MS Word, MS Excel, MS Powerpoint and other database generating applications. 

 

We need someone who can be independent in a way they can work on their own but can also work well as a member of a team as well as to coordinate efforts and collaborate with a variety of individuals. We need someone who has the ability to transform data into organized insightful information and is able to meet tight deadlines; strong ability to self-manage on deliverable execution. We need someone who is self-motivated and must excel in a minimally managed high profile position as well as someone with excellent work ethics.

工作制度/性質

工作時間:
日班、晚班、假日班、輪班
工作待遇:
月薪 3萬元 以上
$薪資公秤

工作性質:
全職
職務類別:
財務分析人員 ERP專案管理師 人事/人力資源專員

工作位置

要求條件

接受身份:
不拘
工作經驗:
2年以上工作經驗
學歷限制:
大學、碩士
科系限制:
不拘

語言能力:
英文 聽-精通 | 說-精通 | 讀-精通 | 寫-精通

附加條件:

- Cost analyzing experiences 

- Strong mathematical and analytical skills 

- Expert in MS Word, MS Excel, MS Powerpoint

福利制度

注意! 本區全部福利項目可能依不同職缺有所不同,實際職缺福利請依面試時與公司面談結果為準

法定項目:
福利制度:
休 假 類:
生日假
保 險 類:
員工團保
設 備 類:
員工健身房

員工勞、健、團保 Labour, National Health and Group Insurance
員工康樂時間 Happy Hours
免費運動課 Free Sports Classes
遊戲空間 Recreation Area
室內健身房 Indoor Gym
哺乳室 Breastfeeding Room
6% 勞工退休金提撥 Pension Plan
年終獎金 Year End Bonus

  • 回覆模範生
    回覆模範生

    廠商回覆率

    60 %

  • 快速回覆
    快速回覆

    平均處理時間

    5 天

profile
聯絡人員:
Sally Ger

需求人數:
1人
到職日期:
不限

應徵方式

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