What you’ll Need:
- Extraordinary listening, communication, and organizational skills
- Demonstrated ability to multi-task and follow through while paying attention to detail
- Coach ability, interest in implementing feedback, and dedication to improvement of your craft
- An infectiously positive attitude and drive to win; a self-starter attitude and determination
- Be energetic and have the ability to thrive in a fast-paced dynamic environment and always remain professional
- Initiates proactive action in order to accomplish goals or develop self without explicit instructions
Skills & Experience:
- Excellent in Japanese
- Must be willing to work on cyclical schedule
- At least 2 years experience on phone, email and live chat support
- At least 2 years experience in Customer Service, Sales, Billing, Collections and Technical Support
- Has strong Chinese Mandarin & English verbal and written communication and comprehension skills
- Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications
- Resourceful, able to multitask and has high attention to details
- Flexible and has the ability to quickly adjust to frequent process and information changes
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