Ocean Freight Forwarding Assistant Manager
Supports Ocean Product Customers: - Collaborates with Business Development to conduct customer visits, evaluate service gaps, and ensure customer satisfaction with product offerings. Demonstrates ocean services expertise to leverage customer relationships, expand customer services, and improve ocean product processes. Responds to customer escalations to resolve atypical issues (e.g., billing, etc.) and address complex customer concerns (e.g., customer rates, etc.). Monitors preferred carrier compliance (e.g., cost, service, etc.) to meet customer and product expectations and match organizational goals. Supervises Ocean Product Operations: - Monitors daily operations to ensure performance indices (e.g., balanced scorecard, etc.) are being met and to investigate variances for development of corrective action plans. Distributes daily assignments based on work plan priorities to provide equitable workload distribution and to ensure service levels are met within projected time parameters. Provides Ocean Freight Reports: - Generates reports to combine operational data (e.g., storage costs, etc.) for shipment processing and management review. Develops and maintains spreadsheets to fulfill customer requested data (e.g., insurance, invoices, etc.). Analyzes daily performance reports (e.g., missing invoice report, etc.) to define process improvements and to ensure compliance with U.S. Customs and Census regulations. Coordinates the preparation of shipment documentation and administration to support Operations. Supervises and Develops Others: - Determines employees‘ training needs to produce continuous development plans. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
Air Freight Brokerage Officer 空運出口關務文件管理師
1. Generating the Customs Declaration Form. 2. Perform export declaration and communicate with exporters. 3. Upload declaration data into specific system and customer‘s system for KPI inspection. 4. Support Customs inspection (C2/C3) including documents and physical cargos inspection. 5. Process the COO per customer‘s request, and fill the payment request of COO application. 6. Help customer‘s POA application. 7. File the documents as Taiwan Customs Regulation. 8. Follow up Post-audit & Post-correction request. 9. Fill payment request to settle payment. 10. Meet Brokerage KPI performance.
Inside Sales Executive 內勤電話業務專員(快遞業務)
1. 透過電話行銷, 達成業績目標 2. 維繫並加強現有客戶服務與行政事項 3. 其他主管交辦事項 4. 具快遞業或海空運貨運承攬業電話行銷業務相關經驗者尤佳 • Be the primary point of contact for the customer, representing all our services and solutions, with focus in express products. • Achieve sales targets and business objectives. • Focus on customer retention engagement on assigned account portfolio. • Prepare and conduct customer activities, calls, presentations , negotiations and contracts. • Update internal system to keep track of sales activities, customer data and market intelligence. • To be successful the role holder needs to be highly organized and with the ability to collect potential customer list and to qualify the business opportunities. • Inside Sales is a target driven role and needs to be ambitious and self-motivated. • Partner with cross-functional teams on RFQ, pricing and handover preparations.
Major Account Executive 資深客戶業務代表(台北)
Job Description 1. Manage Major accounts for assigned territory 2. Identify sales opportunities and conduct sales call to obtain new business 3. Achieve agreed sales targets and business objectives 4. Manage and develop assigned area to fulfill individual target on volume & revenue 5. Prepare and conduct customer activities, calls, presentations, negotiations and contracts 6. Update CRM tools to keep track of sales activities, customer data and market intelligence 7. Partner with cross-functional teams on RFQ(Request For Quote), pricing and handover preparations普通小型車普通小型車
行政類： 1、文件分類、審核、彙整並輸入建檔，確認資料正確性。 2、負責文件表單歸檔及保存。 3、支援日常行政庶務工作。 4、其他主管交辦事項。 客服類： 1、負責接聽顧客服務專線，並協助訴怨解決問題。 2、提供相關事項諮詢服務。 3、維護顧客關係，並適時將顧客反應回饋予相關單位。 其他說明： 1、具備電腦文書基本能力。 2、此職務按學歷核薪。 3、另有夜間津貼。 4、可固定班，不需輪班。