• 群暉科技股份有限公司(Synology)
      新北市板橋區月薪 35,000~50,000元經驗不拘大學以上

      Synology’s portfolio of NAS, IPSAN, networking, and surveillance solutions are depended upon by millions of customers in nearly every country around the world. The Technical Support and Service Department is directly responsible for ensuring that our products perform beyond the expectations of our customers. 

       

      Providing immediate, concise, and professional customer assistance is our most important responsibility. As a Technical Support Engineer, you will be relied upon by our customers to provide immediate product knowledge. You’ll work closely with our customers to troubleshoot issues, verify that the problem is resolved, and to ensure a pleasant after-sales experience. 

       

      You will: 

      - Provide technical support through different channels, such as live online chat, phone, and emails 

      - Collect and compile feedback from users 

      - Need to be able to quickly spot potential trends for issues users experience 

      - Troubleshoot complex issues often with incomplete information


      要求條件

      數理統計學類,資訊科學學門 相關科系

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    • 更新時間:2020-08-10
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