• KUEHNE+NAGEL_台灣德迅國際運輸股份有限公司


      You are determined to provide the best-in-class customer service and ensure a seamless experience for your customers. You take the lead in resolving issues and complaints on time, and conscientiously develop the next generation of customer service leaders. If this sounds like you, here is an excellent next step to shape your career. 


      YOUR ROLE 


      In this role, you will direct a massive customer service team via dedicated Section Heads and have full responsibility over the forwarding sub-ledger. You will also drive continuous improvement and business development in order to grow the team. 




      •To provide leadership and direction to the Customer Care Location organization 

      •To take ownership and ensure the implementation of a Customer Care strategy in location 

      •To ensure close cooperation with Branch management as well as operations Seafreight manager for optimized customer experience 

      •To actively manage interfaces and information / knowledge exchange between the CCL and OCC teams 

      •To focus on the continuous improvement of processes and controls, aiming for consistent customer centricity 

      •To focus on customer retention engagement of the allocated customer portfolio 

      •To visit customers and build up and maintain a direct relationship for retention and development 

      •To focus on customer satisfaction through achieving the highest level of service quality 

      •To ensure service excellence through ensuring the CCL team has a high level of forwarding and market knowledge


      商業及管理學門,航運管理學類 相關科系

    • 更新時間:2020-08-05
    • KUEHNE+NAGEL_台灣德迅國際運輸股份有限公司

      Our Excellence Specialists highly knowledgeable in our full suite of products and services across all verticals. They are responsible for supporting the entire sales cycle and creating a strong business relationship with our strategic key accounts. 


      YOUR ROLE 

      In this role, you will get to work with specific National Key Account Managers for the assigned key accounts. You will work as a team to develop and implement complex solutions and cross-sell our entire product range. 



      •Identify problems and develop complex solutions for assigned accounts 

      •Manage and coordinate complex quotation processes and business implementation 

      •Collaborate with key account managers to explore new business opportunities and maintain existing business 

      •Support key account managers in conducting regular reviews with customers 

      •Support customer retention through pro-active relationship management


      商業及管理學門,運輸管理學類 相關科系

    • 更新時間:2020-07-31
    • KUEHNE+NAGEL_台灣德迅國際運輸股份有限公司
      台中市南區月薪 30,000~37,000元2年工作經驗以上大學


      How do manufacturers ensure finished goods leave the port in time for delivery to their destinations? Our seafreight export customer service team works closely with customers and customs brokers to ensure loading and export clearances are executed on schedule. If you wish to further develop your career in a large organization, this is an excellent opportunity to join Kuehne+Nagel. 


      In this role, you will work with a team to service a dedicated portfolio of customers, ensuring all data entry and financial management tasks are timely and accurate. 


      We are interested in service-oriented individuals who understand the importance of providing an excellent customer experience. In return, you will gain access to professional development opportunities, international exposure and a rewarding career in logistics. To find out why Kuehne + Nagel is a global leader in logistics, start a conversation with us and click apply today! 




      • Ensure shipment details are accurately and timely entered into our proprietary systems 

      • Generating the required documentation and liaising with our customer care specialists to ensure requirements are met All of these activities are to be performed in compliance with rules and regulations governing sea transport and associated national protocols 

      •Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction 

      •Shipment Management: Qualification and entry of customer orders into the operational execution process Complaint Management 

      •Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment) 

      •Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order 

      •Customer Data Management: Maintenance and integration of customer data in the KN systems 

      •Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)


      商業及管理學門,運輸管理學類 相關科系

    • 更新時間:2020-07-31
    • 順龍汽車器材有限公司
      台中市南區月薪 30,000元以上無工作經驗可專科,大學









      ● 擁有 普通重機車 駕照

    • 更新時間:2020-07-31
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