At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest’s needs, comfort and satisfaction. 負責將客人的行李順利送往或送離房間、機場和汽車，並對客人的需求提供協助。 禮賓接待員需要從事各種各樣的工作，以滿足客人的需要，保證其舒適和滿意。 DUTIES AND RESPONSIBILITIES 工作職責 -At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times. 隨時保持外表整潔及良好的站姿，在客人到達時，以最熱情的態度迎接客人，並主動地為客人提供幫助。 -Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled. 保持主要入口的乾淨及整潔，確保進入酒店車道的順暢。 -Knowledgeable in assisting guests in requests for transport and other information. 在需要時，為客人提供交通資訊或其他資訊。 -Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked. 在客人要求前，主動、迅速、有禮貌地幫客人提重的行李、外套、皮箱等。 -Maintain a willingness to please attitude and give undivided attention to any approaching guest. 保持積極、樂觀態度，認真關注每位到達酒店的客人。 -Maintains intimate knowledge of departmental standards and procedures. 詳細瞭解部門標準及程式。 -Adhere to guest checking in and checking out procedures pertaining to baggage handling. 在處理客人行李時，瞭解客人登記及結帳手續。 -Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members. 在主要的門口迎接客人，特別關注當天到達的回頭客和優悅會員。 -Has presence and alerts Security or Duty Manager whenever a suspicious looking person or troublemaker is present. 在發現可疑人物或搗亂者時，提醒安全部門或值班經理注意。 -Assist arriving and departing guests by opening and closing car and taxi doors. 協助到達和離開的客人開、關車門。 -Be familiar with the layout of the hotel and memorize the preferred route for escorting guests. 熟悉酒店佈局，陪同客人到達酒店的各個場所。 -Room the guest in accordance with hotel standards. 按照酒店標準，引導客人到房間。 -Be familiar with the lift workings and emergency stairs.熟悉電梯的運作及酒店緊急通道。 -Provide information to guests about the hotel facilities and services.

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Responsible for providing a welcoming and efficient experience for each guest during all encounters. Create memorable moment for our guests by attending to their needs during all guest interactions. Implement and be fully knowledgeable on the IHG Loyalty Programs and Indigo Brand Standards. Meet Loyalty Enrolment and Guest Heartbeats consistently. 誠摯地歡迎客人並提供有效率的入住及退房服務，為客人創造難忘的住宿體驗。完全了解IHG會員制度以及品牌標準，並達成會員註冊和客人心語目標。 DUTIES AND RESPONSIBILITIES 工作職責 • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity • 隨時以友好的態度與客人打招呼，為客人提供幫助，儘量用客人名字稱呼客人。 • Registers and rooms all arrivals according to established procedures • 按照酒店的程式，為所有到達客人登記及安排房間。 • Maintains intimate knowledge of departmental standards and procedures • 詳細瞭解部門標準及程式。 • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation • 為客人登記、結帳及更換房間，按照預定部要求，確保把所有資料完整輸入酒店電腦系統。 • Cashes hotel guest’s personal and travelers checks and assists with currency exchange • 為酒店客人兌換個人或旅遊支票，協助客人兌換現金。 • Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and Intercontinental Hotels Group Loyalty programs. • 瞭解酒店所有的促銷政策，如季節性的專案，宣傳單上的促銷內容，以及洲際酒店集團的促銷政策。 • Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist • 處理客人投訴，回答客人提出的疑問，在不能解決時，上報給前台主管或值班經理。 • Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels • 熟悉其他的洲際酒店，以至客人在登記卡上指出下一個目的地時，能為客人推銷另外的洲際酒店。 • Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e-mail, messages, and how to interpret availability sources within the reservation systems • 瞭解預定程式標準，其中包括：正確使用表格、電子郵件、資訊，通過預定系統瞭解可供房間資源。 • Upsell rooms to maximize revenue and occupancy with guest satisfaction by present options and alternatives to guest and offers assistance in making choice. • 客房向上銷售，為客人提供不同選項同時提高營收以及住房率 • Ensure your targets for Loyalty Program Enrolments are met • 確保達到會員註冊目標

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Responsible for the operational efficiency of bellman and luggage room during shift and the service delivery of those areas. Maintain all hotel information and tourist spots, events update to date and share to the team. 負責管理前廳單位以及行李房確保運營效率和服務工作。飯店資訊, 周邊景點及活動時刻更新並分享給團隊，以滿足客人的需要，保證其舒適和滿意。 DUTIES AND RESPONSIBILITIES 工作職責 • Perform all duties as Bell, including additional duties as follows: • 完成所有行李員的工作職責，及以下工作職責 • Conducts shift briefings to ensure hotel activities and operational requirements are known • 開交班會，確保員工都清楚酒店活動及操作要求。 • Support front office operations including check-in & check-out. • 在前臺需要幫助時提供協助保含辦理入主及退房手續。 • Rotate Duty Manager overnight shift • 一同輪值值班經理大夜班 • Supervise front office operations during assigned shift including: • 監督指定班次期間前廳的運作，包括： • Maintenance of guest information • 客人資訊的維護 • Maintenance of information about local events • 本地活動資訊的維護 • Prepare reports • 準備報告 • Able to arrange transportation to guest. Make the most of our own transportation and well maintain. • 協助客人交通安排，維護以及把飯店車輛發揮到最大效用. • Ensure the Luggage area is clean and neat. • 確保行李區乾淨整齊. • Be the champion of Alishan. Know everything there is to know about Alishan and be able to offer the guest reliable and personalized suggestions about their requests. • 當最懂阿里山的專家，提供客人個人化的建議 • Create and build Alishan information, tourist spots, updated event, restaurant, transportation. Ensure all team member has knowledge about the area. • 建立阿里山資訊庫包含景點, 活動, 餐廳, 交通，確保團隊熟悉飯店周邊資訊. • In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures. • 與電腦部主管協作，確保酒店系統根據標準正常運行。 • To ensure that all refused business is recorded and reported to Front Office Manager. • 確保對所有被拒絕的業務做出記錄，並上報給前廳部經理。 • Be able to handle main Guest complaint • 有能力去處理客人的投訴 • Perform other duties as maybe assigned by superiors • 完成上級佈達的其他工作

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Responsible for maintain the pool, Jacuzzi and gym area meet standard. Providing warm welcome, efficient and personable service for each guest during all encounters. 確保戲水池, 熱水按摩池與健身房按照品牌規範運作。熱情的歡迎每位客人，並提供高效率個人化的服務。 • Provide a warm welcome to guest for every visit and assisting with any request. • 歡迎每一位客人並協助完成他們的需求。 • Keep the facilities clean and tidy all the time with ample supplies of amenities. • 確保所有設施乾淨整齊且備品充足。 • Keep pool and Jacuzzi area clean. Monitor water quality record it accordingly. • 維持泳池及熱水按摩池的整潔。監測水質並確實記錄。 • Monitor safety of guests at pool and Jacuzzi area at all times. • 隨時注意客人於泳池及熱水按摩池的安全。 • Ensure sufficient towels are available for guest use and setup correctly. • 確保毛巾數量足夠提供客人使用，並正確擺設。 • Identify any possible safety concerns and report them immediately to supervisor/manager. • 發現任何安全問題立即向主管/經理回報。 • Ensure supervisor is notified when you leave the pool area. • 如需長時間離開泳池區域請通知主管安排人力看顧現場。 • Maintains intimate knowledge of departmental standards and procedures • 詳細瞭解部門標準及程式。 • Be familiar with the lift workings and emergency stairs • 熟悉電梯的運作及酒店緊急通道。 • Provide information to guests about the hotel facilities and services • 為客人提供有關酒店設施及服務的資訊。 • Assist guests with all inquiries, both hotel and non-hotel related • 回答客人有關酒店及非酒店的問題。 • Maintain detailed knowledge of the activities of the day and alert to any potential problems • 詳細瞭解酒店日常活動，警惕潛在問題。 • Consult Log Book for information/request left by outgoing shift • 查看前一個值班在記事薄裡留下的資訊。 • Help other employees in department, replacing them temporarily when necessary • 必要時幫助其他員工工作。 • Support rotate bellman when pool is closed. • 當泳池關閉時，輪替行李員職務。 • Perform other duties as maybe assigned by superiors • 完成上級分配的其他工作CPR証照,體育署救生員證

1.接受訂位或者是訂房並記錄 2.回答有關旅館、觀光等服務問題 3.為旅客轉交信件及留言 4.對將離開之顧客結帳 5.安排行李搬運、叫車等服務 6.接待顧客，安排位子或者房間 7.進駐客人登記資料、房間分配 8.告知顧客飯店相關的規定以及週遭環境的資訊 9.將顧客的問題告知相關部門，讓顧客問題能夠圓滿解決 10.協助顧客使用飯店各項設施以及活動 11.結束住宿時，替客戶做退房的動作輕型機車

1. 進駐客人登記資料、房間分配 2. 告知顧客飯店相關的規定以及週遭環境的資訊 3. 將顧客的問題告知相關部門，讓顧客問題能夠圓滿解決 4. 協助顧客使用飯店各項設施以及活動 5. 結束住宿時，替客戶做退房的動作