At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Responsible for the operational efficiency of bellman and luggage room during shift and the service delivery of those areas. Maintain all hotel information and tourist spots, events update to date and share to the team. 負責管理前廳單位以及行李房確保運營效率和服務工作。飯店資訊, 周邊景點及活動時刻更新並分享給團隊，以滿足客人的需要，保證其舒適和滿意。 DUTIES AND RESPONSIBILITIES 工作職責 • Perform all duties as Bell, including additional duties as follows: • 完成所有行李員的工作職責，及以下工作職責 • Conducts shift briefings to ensure hotel activities and operational requirements are known • 開交班會，確保員工都清楚酒店活動及操作要求。 • Support front office operations including check-in & check-out. • 在前臺需要幫助時提供協助保含辦理入主及退房手續。 • Rotate Duty Manager overnight shift • 一同輪值值班經理大夜班 • Supervise front office operations during assigned shift including: • 監督指定班次期間前廳的運作，包括： • Maintenance of guest information • 客人資訊的維護 • Maintenance of information about local events • 本地活動資訊的維護 • Prepare reports • 準備報告 • Able to arrange transportation to guest. Make the most of our own transportation and well maintain. • 協助客人交通安排，維護以及把飯店車輛發揮到最大效用. • Ensure the Luggage area is clean and neat. • 確保行李區乾淨整齊. • Be the champion of Alishan. Know everything there is to know about Alishan and be able to offer the guest reliable and personalized suggestions about their requests. • 當最懂阿里山的專家，提供客人個人化的建議 • Create and build Alishan information, tourist spots, updated event, restaurant, transportation. Ensure all team member has knowledge about the area. • 建立阿里山資訊庫包含景點, 活動, 餐廳, 交通，確保團隊熟悉飯店周邊資訊. • In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures. • 與電腦部主管協作，確保酒店系統根據標準正常運行。 • To ensure that all refused business is recorded and reported to Front Office Manager. • 確保對所有被拒絕的業務做出記錄，並上報給前廳部經理。 • Be able to handle main Guest complaint • 有能力去處理客人的投訴 • Perform other duties as maybe assigned by superiors • 完成上級佈達的其他工作

1.食農教育,環境教育 2.課程規劃與教育順練 3.協會庶務:計畫執行 4.工作分析 5.主管交辦事項其他商業及管理學類,觀光休閒學類普通小型車,普通重機車

Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. Individual must be friendly, enjoy learning new things and working in a team environment. Must be flexible, willing to work smart, get along well with others and have the passion to go the extra mile to surprise and delight our guests. As part of the Indigo Team, individual may work in other areas of the hotel and may be trained to perform tasks and act in a secondary roll in support of our commitment to providing Inspired Service. At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. • Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. • Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what‘s going on. • Be original by building connections with our guests and being imaginative to create memorable experiences. DUTIES AND RESPONSIBILITIES • Reports directly to and communicates with the Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations • Provides functional assistance and direction to all departments • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel • Supports and assists Front Office personnel and all departments at peak periods • Ensures VIPs and priority club guests receive special attention • Inspects front office and back of house regularly for cleanliness • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff • Promotes inter-hotel sales and in-house facilities • Checks billing instructions and monitors guest credit • Analyses the rate variance report to ensure rooms revenue control • Takes action with the Property Management Systems (PMS) in emergency situation • Fully conversant with all hotel emergency procedures • Ensure working of all Front Office Policies and Procedures when night staff普通小型車,普通重機車

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. 按酒店和公司業務目標來監督和檢查所分配給房務員及公共區域清潔員的工作，以確保符合產品的質量標準，並為酒店客人提供優質的服務。 DUTIES AND RESPONSIBILITIES 工作職責 • Supervise the implementation of housekeeping standards and procedures in relation to: • 監督房務部各項標準和工作程序的執行： • Daily Housekeeping service 每日客房清潔服務 • Valet service 洗衣服務 • Linen maintenance 布巾維護 • Guest Request delivery 顧客需求傳送 • Public Area Cleanliness 公共區域整潔度 • Recommended changes to these standards and training needs on an ongoing basis • 就流程及培訓需求提供持續性的建議 • Open and close the shift and ensure effective shift hand over • 審視交接班，以確保交接流程有效率 • Distribution and collection of keys • 有效管理鑰匙收發 • Solve employee grievances • 處理員工所遭遇到的不正當態度 • Perform Room allocations • 分配房務員每日整房 • Perform Room inspections • 客房檢查 • Liaise with Front Office for guest and hotel requirements • 與櫃檯合作以完成房客需求 • Ensure guest valet is processed and delivered in a timely manner • 及時為房客處理洗衣相關服務 • Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) • 協調特殊任務 (客房參觀、消毒、清戶/地毯清潔、房型存量) • Management of lost property for the hotel • 管理酒店遺留物 • Manage storage areas • 倉庫管理 • Maintain adequate stock levels and complete stock takes • 控管備品庫存及盤點

1.有撰寫計劃經驗尤佳或曾修習過{研究法)相關課程或撰寫過(小論文)或(學位論文)者尤佳 2.負責撰寫行銷企畫書 3..專案開設與管理 4.流程協調及進度管制 5.會議紀錄追蹤 6.成員工作指派及管理 7.專案進度管制表擬定與維護(含人員、流程與檔案)輕型機車,普通小型車

1. 客房標準程序的規劃與管理。 2. 擅協調部門人力及教育訓練管理。 3. 主動積極及抗壓性強。 4. 具備櫃檯、房務之管理專業能力。. 5. 熟旅館經營及客務部整體流程管理 6. 擅處理顧客抱怨。 7. 建立員工表現及顧客滿意度的標準。 福利項目 1.享勞、健保、團保、勞工退休金提撥 2.業績精進獎金、年終獎金 3.三節禮金 4.生日禮金 5.免費提供員工宿舍及三餐(本館) 6.月平均輪休9-10天 7.員工旅遊補助 8.員工年度體檢 9.年度尾牙抽獎 10.職工福利委員會各項福利 11.年度員工親友招待住宿(在職滿半年即可申請)觀光休閒學類,餐旅服務學類

1.旅行商品的規劃、主題性旅遊商品行銷計畫與執行餐旅服務學類,觀光休閒學類輕型機車